4 quick fixes for Windows Fax and Scan ‘No scanners were detected’

Aleksandar Ognjanovic By: Aleksandar Ognjanovic
3 minute read
windows fax and scan fatal error cover

Home » Fix » 4 quick fixes for Windows Fax and Scan ‘No scanners were detected’

Sending faxes with Windows PC is usually done by Windows Fax and Scan application. You can use it to fax files over with a few simple steps. However, some users experience is a rather negative one, as they were met with the “No scanners were detected” prompt while trying to scan files. This especially occurs if they set multiple recipients.

We made sure to conduct research and provide you with some common solutions for the problem at hand.

What to do if Windows Fax and Scan can’t detect scanners

  1. Run hardware troubleshooter
  2. Reinstall drivers
  3. Disable and re-enable Fax and Scan
  4. Check modem compatibility

Solution 1 – Run hardware troubleshooter

Let’s start with by running the hardware troubleshooter. This built-in troubleshooting tool should check for possible driver and configuration errors on your fax modem.

Whether it will resolve it or not, it depends on the gravity of the problem. However, by running it, you’ll at least get a better insight into the problem background.

Here’s how to run Windows Hardware troubleshooter:

  1. Open Control Panel.
  2. Choose Hardware and Sound and then Devices and Printers.printers and devices fax
  3. Right-click on Fax and open Troubleshoot.

You can also remove the device and add it again. This addressed the issue for some users.

Solution 2 – Reinstall drivers

Drivers are, more times than not, the reason why users run into errors while trying to scan and send faxes. Some more knowledgeable users went as far as to suggest updating all and not only associated drivers. This includes BIOS as well. Of course, the main focus is on the modem driver while the close second is the fax machine/printer itself.

Even if the driver is up-to-date and seemingly functional, it still can get corrupted. For that reason, we suggest downloading the latest iteration from the official support site.

Some older modems require legacy drivers, so bear that in mind when looking for the proper driver. In addition, deleting the current driver is also recommended, as the system might try re-establishing it on its own.

Solution 3 – Disable and re-enable Fax and Scan

Windows Fax and Scan is a built-in feature and thus it can’t be reinstalled. What can be done, on the other hand, is a simple reset of the feature. You can disable it and re-enable it within the Windows Features menu. Once you’ve disabled it, restart your PC and re-enable it again.

Here’s how to access the Windows Features menu and reset Windows Fax and Scan:

  1. In the Windows Search bar, type Windows Features and open “Turn Windows features on or off” from the list of results.
  2. Scroll down and expand Print and Document Services.
  3. Uncheck the “Windows Fax and Scan” box and confirm changes.windows features windows fax and scan
  4. Restart your PC and re-enable Windows Fax and Scan.

Solution 4 – Check modem compatibility

Finally, if none of the previous solutions helped you resolve the problem, consider checking the modem compatibility if you’re using Windows Server. It needs to be in the Windows Server HCL list. The ones which are not on the list might or might not work.

Also, if the error started appearing after a system update, you can always roll back to a previous version and look for improvements. In addition, some users managed to send the scanned files via the Photos app to multiple recipients.

With that in mind, we can conclude this article. If you have any questions or suggestions, feel free to tell us in the comments section below. We look forward to hearing from you.

RELATED STORIES YOU SHOULD CHECK OUT:

Discussions

Next up

Download Microsoft Encarta on Windows 10

Kenneth Kimari avatar. By: Kenneth Kimari
3 minute read

Microsoft Encarta is a comprehensive encyclopedia first released in 1993 containing a wealth of information on a number of different topics. It has proven to be […]

Continue Reading

3 Best Windows 10 Skin Packs for Windows 7, 8, 8.1 to Try Out

Ujjwal Kumar By: Ujjwal Kumar
2 minute read

When it comes to the way Windows looks, we can say that Microsoft has done something right about the UI of Windows 10. The last […]

Continue Reading

Top 9 NES emulators for Windows 10 to use in 2019

Ivan Jenic By: Ivan Jenic
Less than a 1 minute read

The latest big game titles are the main thing these days. These games draw attention all around the internet, make the most money, and represent […]

Continue Reading