Fix: Microsoft Office 365 known issues [Full Guide]

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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Affiliate Disclosure

  • Microsoft Office is a powerful suite, but that does not make it error-proof.
  • Check out these quick and easy fixes to Office 365 known issues and get your workflows restored in no time.
  • You might want to take a look at our Activation Errors Hub for more in-depth information.
  • Feel free to explore our Microsoft Office Hub as well.
3 ways to recover Microsoft Office files deleted by Windows update

The Office Suite is powerful enough to support both Windows 10 and Mac users, but that does not mean that it does not come with its fair share of problems.

A while ago, Microsoft had released an official web page with the most known issues concerning Office and Windows 10 and has provided a couple of fixes for the aforementioned.

We’ve decided to add some more to the list. So without further ado, here are some useful methods to solve Microsoft Office 365 known issues.

How to fix common Office 365 issues and errors

I. Microsoft Office 365 login issues

1. Check your credentials and try changing the login format

You might be able to solve this problem simply by changing the login format. Instead of your email address, use:

MicrosoftAccountyour_email@outlook.com.

Also, the issue might come from a Generic Credential with a Persistence set to Session. So, you will need to find the problematic credential and delete it.

Here’s how to do that:

  • Press Windows Key + S and enter the Control Panel.
  • Select the Credential Manager.
    Locate the problematic credentials and recreate them.

2. Use a third-party software

Hetman Office Recovery is designed to help you recover and access your Office documents whenever their native program does comply with your instructions.

Install Hetman Office Recovery

Hetman Office Recovery

This tool provides native file support for Microsoft’s popular formats and more.

In fact, versatility is a quintessential characteristic of Hetman Office Recovery and it does justice to its reputation by seamlessly working with all types of platforms, devices, storage media including all SSD, HDD, USB pen drives, NAS and all versions of FAT and NTFS.

Moreover, not even damaged devices or in this case, error-impacted Office documents can stand a chance against this powerful recovery tool.

Let’s quickly look at its key features:

  • Fully compatible with Microsoft Office and other file formats
  • Supports all types of storage media (HDD, SSD, memory cards, USB pen drives, NAS and even VM)
  • Advanced File Recovery Engine to retrieve data from damaged, corrupted, and inaccessible devices
  • Sophisticated signature search algorithms for successful recovery
  • Intuitive and user-friendly interface with an integrated step-by-step wizard to assist throughout the recovery process
  • Burn files onto a CD/DVD, create ISO images, or upload the files onto an FTP server
Hetman Office Recovery

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3. Recreate your  email profile

Remove all Microsoft Office credentials, and your profile by doing the following:

  • Open Outlook and go to File > Account Settings > Manage Profiles.
  • Now you need to select Show Profiles.
  • Select your profile and click the Remove button.

After doing that, you just need to create a new Outlook profile.

  • Open Outlook. Now go to File > Account Settings > Manage Profiles > Show Profiles > Add.
  • Enter the desired profile name, click OK, and follow the instructions to complete the account creation process.
  • Once you create a new account, check if the problem is still there.

4. Update Office to the latest version

You can do it by following these steps:

  • Open any Office application.
  • Go to File > Account > Update Options > Update Now.
  • Office will download available updates and install them.
  • Once the updates are installed, check if the problem is still there.

II. Microsoft Office 365 activation issues

1. Switch off the Windows Firewall

The Windows Firewall might be hindering the MS Office activation if it’s on. So temporarily switching that firewall off might do the trick.

You can switch the firewall off via the Control Panel as follows:

  • Enter Windows Firewall in the Start search box and open the corresponding Control Panel tab.
  • Click Turn Windows Firewall on or off on the left of the tab.
  • Select the Turn off Windows Firewall options there.

2. Repair the MS Office Suite

You can open the suite’s repair tool from the Programs and Features tab as follows:

  • Select Programs and Features to open the corresponding Control Panel tab.
  • Now you can right-click the MS Office suite and select Change. That will open the Office diagnostic tool.
  • Select the Quick Repair option on that window. Alternatively, you could select the Online Repair option that reinstalls the suite.
  • Press the Repair button and follow the diagnostic wizard instructions.

3. Reset the TCP/IP in Command Prompt

Select the Command Prompt (Admin) on the Win + X menu. Then enter the netsh int ip reset resettcpip.txt command in the Prompt window, and press the Return key.

III. Temporary server issues Microsoft Office

1. Check your Time Zone

Incorrect Time Zone can create server related issues resulting in this error. Make sure that time, date, and time zone are set correctly on your system before trying to activate the license.

2. Run Office as Administrator

Running the Office application with administrative privilege can fix the temporary server issues as well.

Simply right-click on Word and select the Run as Administrator option. Once the Office application is up and running, try to activate the license check for any improvements.

3. Use Support and Recovery Assistant for Office 365

Microsoft offers a Support and Recovery Assistance for Office 365 tool that can help you identify the activation issues with Office 365.

Here’s how to do this:

  • Download the Support and Recovery for Office 365 tool.
  • Run the installer and when the dialogue box opens click on Install.
  • Support and Recovery for Office 365
  • The app will open in a new window. Select I agree to accept the service agreement.
  • Click on Yes when prompted by the UAC.
  • Follow the on-screen instructions to complete the Recovery process.

So, have these fixes helped you?

Go ahead and leave your feedback below so that we could add more to the list.

FAQ: Learn more about Microsoft Office 365 known issues

  • What is error in loading DLL?

Error in loading DLL when a specified DLL file cannot be loaded. Fix this by repairing your Office installation, use the Access Repair tool, or go through this complete guide the more advanced solutions.

  • How do I fix Microsoft Office 2016 encountered an error during setup?

One of the most simple solutions is to rename the Microsoft Help folder. Check out the entire procedure, neatly explained, and more solutions in this comprehensive tutorial.

  • How do I fix there are problems with your account office 2016?

Reset the Office account password and check for expired product keys. If these basic steps do not suffice, upgrade your troubleshooting with the help of this complete guide.

Editor’s Note: This post was originally published in October 2018 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

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  • When typing in any sort place where typing is desired, using Google Chrome, Microsoft Internet Explorer or Microsoft edge, I have a problem with typing a t causing a new tab, typing an i causing shift to italics. It’s as if I am typing a ctrl-t when I am not. Unasked for shift to a new tab is chronic no matter what platform I am typing in. It makes use of the computer almost impossible. WHat is causng this? BTW, it happened 12 times while typing this note.

  • Tried installing a cracked MS Office, it crashes. Tried installing legit MS Office, still crashes. I tried that desktop stand-alone OneNote (just so i can save my work stuff), thankfully i got to use it so i can export to Evernote; then after that, it crashed also. Dell laptop here. This isn’t the first time this has happened, but then when it did, i reformatted. I don’t wanna reformat this time. I will lose all the modifications i did on my unit. trying how reimage software can help. hope this isn’t the thing that asks for money after scanning and holds my unit’s security hostage until i feed it $$$

    PS. welp. As expected.

  • I purchased a new Win 10 laptop, installed Professional plus 2016 and then the system crashed within a week with every key I typed repeating until I pressed another one. THis meant I couldn’t log in. Am not 100% certain that the Pro Plus was too big for the laptop (Intel Atom x5-z8300 cpu 1.44ghz 2GB RAM 32-bit os and x64 based processor. With refreshed laptop, what office setup should I go with?

  • Windows 10, Office 2016, new Dell laptop. When typing in Word, cursor disappears and entire system freezes. Control-alt-delete doesn’t work. The only way to fix is to use the power button to turn off the computer, and then turn it on again. Does anyone else have this issue?

    • Me too, I thought it was a languages problem (Japanese system changed to English with English Office 2016), but if others are having the same problem…

  • i installed microsoft 2016 and i have windows 10
    it works perfectly and i have done a report on word and saved it but when i reopen it, it messes up most of diagrammes and shapes
    do you have any solution for this?

  • I installed Microsoft Office 365/2016. When I login my account to Word 2016 app, it started to crash every time I click on File Tab. Can anyone help me with this issue. Am running Windows 10 on Acer laptop. It works fine in the past in Windows 7.

      • That does not work. Having the same issue. Same issue with Excel. Upon opening Task Manager, either program is still showing as running, though they were closed down due to the error.

  • I have Windows 10 and downloaded Microsoft Office 2016. All my programs open except Word. Whenever I try and open Word it comes up that it is broken and I need to repair it in the control panel. This I above my knowledge base.. Can anyone tell me what the issue is and how I can fix it?? Kind of frustrated.