Fix: Office 365 doesn’t allow editing on a Mac

by Matthew Adams

Windows & Software Expert

Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about the...

Posted at: January 18 2020

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Some Mac users have posted on the Microsoft forum about a Your account doesn’t allow editing on a Macerror. That’s an Office 365 error message which Mac users have reported appears randomly when they utilize Office applications.

One user stated:

Today it crashed and when I reopened it I got a ribbon that said, Your account doesn’t allow editing on a Mac. That can be an Office 365 licensing issue, but it’s not always.

How can I fix the Office 365 Mac editing error?

1. Check the Office 365 license

1. Open the Office 365 login page in a browser
2. Log in to Office 365
3. Click your profile at the top right of the Office 365 portal
4. Click My account on the sidebar
5. Click Subscriptions on the left of the window
6. Thereafter, check that your license is the latest desktop version of Office within the licenses section
   • If not, you’ll need to get in touch with admin to get the right license

2. Reinstall Office 365

1. Click Finder on the Mac Dock
2. Select your Mac platform under Devices, and then click Applications
3. Press the Command key to select all the MS Office applications
4. Press the Ctrl key and click the MS Office applications that you selected
5. Then you can select the Move to Trash option
6. Thereafter, reinstall and reactive the MS Office suite

3. Delete Group Container Files

1. Make sure that you’re signed out of your MS Office 365 account
2. Next, open the Library folder
   • This includes a Group Container subfolder
3. Click Group Container to open that subfolder
4. Then select to delete the following files: UBF8T346G9.ms, UBF8T346G9.Office, and UBF8T346G9.OfficeOsfWebHost
5. Right-click and select Move to Trash to erase those files

Those are three resolutions that might fix Office 365‘s Your account doesn’t allow editing on a Mac error.

What methods did you use to fix this Office-365-related issue? Feel free to share any other potential fixes in the comment section below.

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