FIX: OneDrive error code 0x8004de8a

Vladimir Popescu
by Vladimir Popescu
Windows & Software Expert
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  • Encountering the error code 0x8004de8a doesn't allow you to log into your account properly, and this can cause a lot of issues.
  • Restarting the app, resetting it, and modifying login credentials are some of the first methods to apply in this case. For a detailed description of the required steps, scroll down.
  • Visit our OneDrive Fix Hub to find solutions for other problems related to this application.
  • If you're interested in more efficient and comprehensive guides, you can visit our dedicated Windows Fix webpage.

If you see the error code 0x8004de8a while trying to log into your OneDrive app, it means that for now, you will not be able to access your online data.

But you don’t need to worry, we have the fix for this issue, and you can find the details if you continue reading.

Here is what one user had to say about the 0x8004de8a error code, on the Microsoft Answers forums:

Okay, I currently have a problem with OneDrive. I tried to log in to my work account (…..@msoffice365.site) many times but only to get the error code 0x8004de8a. Please, can anyone help me fix this? Thank you.

Read through this guide if you want to find out the details of how to get this error solved, and get back to using your OneDrive account with no issues.


How can I resolve the 0x8004de8a error code in OneDrive?

1. Close and restart your OneDrive app

Close all OneDrive-related processes:

    1. Press the Win+X keys to open the Start menu.
    2. Select  Windows PowerShell(Admin) from the list.WinX menu - OneDrive error 0x8004de8a
    3. Type the following command inside the command prompt window: taskkill /f /im OneDrive.exe

 

  1. Run the command by pressing the Enter key.

Re-launch OneDrive:

  1. Using the Cortana search box  -> type OneDrive.
  2. Choose to launch the first options from the top by clicking it.
  3. Utilize the same login data to log into your OneDrive account.
  4. Follow the instructions found on the screen to successfully complete the login.

 2. Reset OneDrive

Note: It is worth mentioning that by resetting the OneDrive application,  you will lose the app data stored on your PC, and the pre-set options will be affected as well. After the process is completed, you can re-configure your settings.

    1. Follow the steps mentioned above to close all running instances of the OneDrive application.
    2. Open the Run dialog by pressing the Win+R at the same time.
    3. Write or paste this command inside the Run dialog box:
      • %localappdata%MicrosoftOneDriveonedrive.exe /resetrun dialog box - onedrive error code 0x8004de8a
    4. Restart your PC.
    5. Launch OneDrive again and check to see if this method has proven useful.

3. Use the Manage your account option in Windows settings

  1. Press the Win+X keys on your keyboard -> click Settings.
  2. Inside the Settings window -> navigate to Accounts.
  3. Choose the option Access Work or School.Access work or school - onedrive error code 0x8004de8a
  4. Click the option Manage Your Account.
  5. This will open a web browser -> click your account image -> click Logout.
  6. Right-click the OneDrive icon inside the system tray -> click Settings.
  7. Inside the Account tab -> re-add your work account.

4. Make sure your personal and work accounts have different login data

  1. Change the credential data attached to your personal Microsoft account so that it’s different for work account.
  2. Uninstall OneDrive by accessing the Add or remove program list in Windows.
  3. Re-install the app by following these steps.
  4. Open OneDrive and log into your personal account.
  5. Right-click the OneDrive cloud icon  -> Click Settings.OneDrive settings - onedrive error code 0x8004de8a
  6. Click the Account tab -> choose the Add an account option.
  7. When entering the email address only use the characters before the @ (ex. ‘johndoe‘ if the full address is ‘johndoe@mydomain.com‘)
  8. Enter the full login credentials for your OneDrive work account.

In this guide, we discussed some of the best methods that have proven useful for other users in dealing with the OneDrive error code 0x8004de8a.

We hope that you managed to so sort out this annoying issue by using one or more of the methods presented in this list.

If you want to share with us which one worked for you, feel free to leave a comment in the section found below this article.


FAQ: Learn more about OneDrive

  • Why did my OneDrive stop syncing?

If your OneDrive app is not syncing, the problem is most likely caused by an incomplete app setup or by a conflict with your Antivirus software or Firewall settings.

  • How to fix the ”Problem connecting to OneDrive” error?

If you’ve encountered this error, you need to reset the network settings by using the netsh int ip reset c:resetlog.txt command inside an elevated-level Command Prompt window.

  • Does OneDrive sync both ways?

Yes. OneDrive syncs both ways. Moving files in your OneDrive folder will automatically store them in the cloud, and you can download the files on any other PC by accessing your account.