How to fix common OneNote issues in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Affiliate Disclosure

  • OneNote is a great tool for those that like to organize their notes better, as well as share them with others.
  • One of the selling points of OneNote is how it can double as an excellent collaborative tool in certain situations, especially when it comes to data transfer and management.
  • This article is part of our much larger hub containing OneNote-related Issues, so check it out in case the issue below is not the only one bothering you.
  • Visit our dedicated OneNote section for more interesting articles about this great tool.
onenote issues

OneNote is very useful part of Microsoft Office package, especially for students. But, some people have reported that they’re having some issues with this tool.

So, we’ve created this article in order to help you solve the OneNote problem in Windows 10.


How do I solve various OneNote issues in Windows 10?

OneNote is a useful note-taking application that many Windows 10 users use.

Even though OneNote is incredibly useful, sometimes certain issues can appear while using this app. Speaking of issues, many users reported the following problems:

  • OneNote won’t open Windows 10
    • Many users reported that OneNote won’t open at all on their PC.
    • If this happens, you need to delete the settings file and see if that helps.
  • OneNote not opening, working
    • Several users reported that OneNote won’t work or open at all.
    • This can be a big problem, but you should be able to fix it simply by reinstalling the application.
  • OneNote problems Windows 10 something went wrong
    • This is another common problem with OneNote.
    • If you encounter this issue, you should be able to fix it by using one of our solutions.
  • OneNote won’t sync
    • Syncing is an important part of OneNote since it allows you to view your notes on different devices.
    • If your device won’t sync, you might be able to fix the problem by resetting the application to default.
  • OneNote error 0x803d0013
    • This is one of many error codes that can appear while using OneNote.
    • This problem can be caused by a corrupted user profile, and you can fix it by creating a new user profile in Windows.
  • OneNote you are not connected to the Internet
    • Sometimes you might get this error message while trying to use OneNote.
    • In most cases, this issue is related to your security software, so be sure that your antivirus or firewall isn’t interfering with OneNote.
  • OneNote keeps crashing, not responding
    • These are some of the problems that can appear with OneNote, but you should be able to fix most of them by using one of our solutions.

Sync bugs with OneNote? Things aren’t as scary as they seem! Check our guide to solve them!


1. Use PowerShell

The most common solution for the problem with OneNote in Windows 10, well not just OneNote, but some other software as well, is resetting the app package. To this, follow these instructions:

  1. Right-click on the Start Menu button and open Command Prompt (Admin).
    OneNote keeps crashing
  2. Enter the following line and press Enter:
  3. After that, enter this command and press Enter:
    • get-appxpackage *microsoft.office.onenote* | remove-appxpackageproblem with onenote windows 10
  4. After that, enter one more command and press Enter:
    • remove-appxprovisionedpackage –Online –PackageName Microsoft.Office.OneNote_2014.919.2035.737_neutral_~_8wekyb3d8bbwe
  5. Restart your computer

Try to open your OneNote now, and everything should work again.


Learn everything there is to know about Command Prompt from our handy guide!


2. Re-install Microsoft Office

If the PowerShell solution didn’t solve the problem, you can try with reinstalling the complete Microsoft Office package.

If you used Office before you upgraded your system to Windows 10, there’s a chance that something went wrong while the system was upgrading, and some features of your Office package got damaged.

So, reach for the Programs and Features, uninstall the complete Office, and then download it or install it from the installation disc again. Microsoft recently updated its OneNote app, so if you’re using this version, you shouldn’t have any problems with running it.

But even if they’re able to run the app normally, users are not so satisfied with the update, read more about the recent OneNote update here.


Error during Microsoft Office setup? Don’t panic! Here’s the fix!


3. Delete the settings.dat file

  1. Press Windows Key + R and enter %localappdata%.
  2. Now press Enter or click OK.
    OneNote won't open Windows 10
  3. Now navigate to PackagesMicrosoft.Office.OneNote_8wekyb3d8bbweSettings directory and delete settings.dat file.
    OneNote not working

If you’re having OneNote problems on Windows 10, the issue might be related to the settings.dat file. This is a settings file for OneNote, and if this file gets corrupted, you won’t be able to start OneNote properly.

To fix the problem, it’s advised to delete the settings.dat file and restart OneNote. After doing that, try to start OneNote again and check if the problem still persists.


4. Switch to a different page

Several users reported syncing problems with OneNote. According to them, document changes aren’t being synced across devices.

This can be a big problem since you won’t be able to access your documents from a different device. However, users have found a useful workaround that might help you with this problem.

According to users, after you’re done editing your document, switch to a different page in OneNote. By doing so you’ll force OneNote to sync your changes.

By default, OneNote should sync any changes as soon as you make them, but if that doesn’t happen, be sure to try this workaround. This isn’t a permanent solution, however, you should at least be able to sync your documents by using this workaround.


5. Click the + button

Several users reported that OneNote is unable to sync. According to users, they are stuck waiting for their notebooks to load. This can be a big problem since you won’t be able to access your notes at all.

However, users found a way to fix this problem. To fix the issue, simply click the + tab while your notebooks load.

This will allow you to sign in to your account. After doing that, the loading should finish and you’ll be able to access your notes again. This seems like a strange bug, but you should be able to fix it by using this solution.


6. Delete OneNote cache

  1. Press Windows Key + R to open the Run dialog. Now enter OneNote /safeboot.
    OneNote you are not connected to the Internet
  2. After doing that select Delete cache and Delete settings.

If you’re having OneNote problems, you might be able to fix them by removing OneNote cache. Once you delete cache and settings, you should be able to start OneNote without any problems.


Delete cache like an expert with one of these tools from our fresh list!


7. Create a new user account

  1. Press Windows Key + I to open the Settings app.
    • When Settings app opens, go to Accounts section.
      OneNote not opening
  2. In the left pane, choose Family & other people.
  3. In the right pane, choose Add someone else to this PC.
    OneNote problems Windows 10 something went wrong
  4. Select I don’t have this person’s sign-in information.
    OneNote won't sync
  5. Now choose Add a user without a Microsoft account.
    OneNote error 0x803d0013
  6. Enter the desired user name and click Next.
    OneNote you are not connected to the Internet

If you’re having OneNote problems, you might be able to fix the issue simply by creating a new user account.

OneNote is a built-in application in Windows 10, closely related to your user account, and if your user account gets corrupted, you won’t be able to access OneNote anymore.

However, you can easily check if your user account is the problem by creating a new user account. After creating a new user account, switch to it and check if the problem is still present.

If not, it means that your old user account is corrupted. You can’t repair a corrupted account, but you can move all your personal files from the corrupted account to your new one and use it as the main account.


Windows won’t let you add a new user account? It will surely let you if you follow this guide!


8. Reset OneNote app

  1. Open the Settings app and go to Apps section.
    OneNote problems Windows 10 something went wrong
  2. List of installed applications will appear.
  3. Select OneNote from the list and click Advanced options.
    OneNote won't sync
  4. Now click the Reset button.
    • A confirmation dialog will appear. Click the Reset button again to confirm.
      OneNote error 0x803d0013

If you’re having OneNote problems on your PC, you might be able to solve this issue simply by resetting your app to default. After doing that, your OneNote app should reset to default and you’ll be able to access it once again.


9. Install the missing updates

  1. Open the Settings app and go to Update & security section.
    OneNote not responding
  2. Now click the Check for updates button in the right pane.
    OneNote won't open Windows 10

If you’re having problems with OneNote, that might be due to missing updates. Windows 10 is a solid operating system, but sometimes certain bugs can appear, and since OneNote is a built-in application, these issues can affect OneNote as well.

To fix the problem, it’s advised to keep your Windows up to date. By default, Windows 10 installs the missing updates automatically, but sometimes you might miss an important update due to certain bugs or errors.

If any updates are available, Windows will download them in the background and install them once you restart your PC. If your PC is already up to date, you might want to try some other solution.


By following these steps you should be able to solve all of the most common OneNote issues that can happen in Windows 10.

If you have any comments, reach for the comment section below, and we’ll try to clear up all uncertainties. Also, if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


What to do if Windows updates won’t install? Check out this guide to fix the issue like a real technician!


FAQ: Learn more about Microsoft OneNote

  • Is Microsoft OneNote free?

Yes. While previously it was part of the Microsoft Office Suite, Microsoft now publishes versions of OneNote as a free, standalone application.

  • Can I use OneNote if I am not part of an organization?

Yes. You can use OneNote for non-organizational purposes, although it still serves mostly as a collaborative tool.

  • Are there any good alternatives to OneNote out there?

The Internet is full of alternative software tools for OneNote, and these include Evernote, Simplenote, Laverna, Google Keep and more.


Editor’s Note: This post was originally published in April 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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  • after recovering on my win10 pc some apps like onenote are not working or updating …these Commands did not worked for me ither

  • I got this error:
    remove-appxprovisionedpackage : O sistema não conseguiu localizar o caminho especificado.
    At line:1 char:1
    + remove-appxprovisionedpackage –Online –PackageName Microsoft.Office.O …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : NotSpecified: (:) [Remove-AppxProvisionedPackage], COMExceptio
    + FullyQualifiedErrorId : Microsoft.Dism.Commands.RemoveAppxProvisionedPackageCommand

  • I am still using windows 7, but am aware that Microsoft has sent updates to my computer ‘in preparation’ for upgrade to Windows 10. I am wondering if that is why my OneNote has stopped working? Will this fix work for me on Windows 7? Excuse my newb-ness, but where is the ‘I’ symbol on my keyboard (I used the letter ‘I’ to type this one).