FIX: Paperport 14 won’t scan multiple pages

Elsie Otachi By: Elsie Otachi
5 minute read
paperport 14

Home » FIX: Paperport 14 won’t scan multiple pages


What can I do if PaperPort 14 fails to scan multiple pages?

  1. Update TWAIN driver on your scanner
  2. Enable ADF in Scanning profile
  3. Complete Scanner setup wizard with PaperPort 12
  4. Hide scanner native user interface
  5. Add scanner hint
  6. Contact support

PaperPort 14 is the fastest and easiest way you can scan, share and search or organize your documents. It now has a PC version that can deliver access, anytime and anywhere, to your most important files using the Nuance Cloud Connector.

Millions of people worldwide rely on PaperPort to eliminate paper, get organized and achieve better personal efficiency.

Specifically, PaperPort helps you get more organized, reduces waste and conserves energy, keeps track of your documents, helps you find information fast, and gets more done faster, plus so much more.

With such a great tool by your side, what could possibly go wrong? Well, it isn’t perfect because some users have raised concerns over PaperPort 14 not scanning multiple pages.

The problem occurs when using the automatic document feeder (ADF) scanner in PaperPort, and this may not manage to scan multiple pages at one go without user intervention.

It happens when you’re using an outdated scanner driver or when you haven’t properly configured the scanner to run in PaperPort 14.

Thankfully, there’s a troubleshooting solution for every problem, which is why we’ve listed the solutions you can use to resolve this problem with PaperPort 14.

SOLVED: PaperPort only scans one page

Solution 1: Update TWAIN driver on your scanner

In order to update the scanner driver, contact the scanner’s manufacturer to get the latest TWAIN scanner driver. You can download it from the website. A good example here is if you’re using Brother Scanner, go to the official Brother website, and check for the driver. They’re usually found under ‘Support’ menu. Download the latest TWAIN driver for the Brother scanner you’re using (the exact model), and ensure the driver is designed to run on the operating system you are using. Don’t forget to install the latest Paperport updates as well.

update paperport software

If this solution doesn’t work, try the next one.

Solution 2: Enable ADF in Scanning profile

  • Open PaperPort 14
  • Go to Scan or Get Photo pane
  • Select Scanning Profile (the one in use)
  • Click Settings
  • Click Scan tab
  • Set the Source option to ADF (you can also set to Duplex ADF if available)
  • Click OK
  • Scan a multiple page document to verify if the PaperPort 14 won’t scan multiple pages issue is resolved without prompting for user intervention

Solution 3: Complete Scanner setup wizard

To do this:

  • Go to Scan or Get Photo pane
  • Click Select
  • Click Advanced setup under Available Scanners window – this starts the ScanSoft scanner setup wizard
  • If asked ‘Would you like to download the latest scanner database from ScanSoft’, click Yes
  • Click Next
  • If prompted to test device, select Yes then click Next
  • Test the connection to the scanner and click Next again. If you get a message saying ‘Scanner not found’ check your cables and click Try again.
  • Select Basic scan test from list of tests
  • Select Check ADF capabilities and click Next
  • Click Next again to start the tests
  • Select appropriate settings for the scanner and click Scan. If there’s no image, click missing image and try scanning again
  • The Scanner setup wizard will detect the ADF scanner type that is connected. Select the correct option and click OK
  • Place multiple pages in the paper holder and click Next to start the test. If prompted, remove the pages and click Next
  • Click Next again and click Finish to complete testing

— RELATED: How to fix Samsung printer/ scanner issues in Windows 10

Solution 4: Hide scanner native user interface

To do this, uncheck Display scanner dialog box option and scan a multiple page document. If Display scanner dialog box isn’t available in the Scan or Get photo pane, hide it by following the steps below:

  • Launch PaperPort
  • Click Scan settings to display Scan or Get Photo pane
  • Click Select tab
  • Select the correct scanner driver
  • Click Advanced setup
  • Click No when prompted to download latest scanner database
  • Click Next
  • Select Custom Mode from list of modes
  • Enable Perform Tests and click next, then click OK to continue
  • Click Next to establish communication with the scanner
  • Click Advanced settings
  • Select Enabling Hiding (or Hide native user-interface) and click OK
  • Enable any scanning tests to perform
  • Click Next
  • Click Finish when testing is complete

— RELATED: Fix: Paperport 14 Won’t Start on Windows 10

Solution 5: Add scanner hint

To do this:

  • Launch PaperPort
  • Click Scan settings to display Scan or Get Photo pane
  • Click Select tab
  • Select the correct scanner driver
  • Click Advanced setup
  • Click No when prompted to download latest scanner database
  • Click Next
  • Select Custom Mode from list of modes
  • Enable Perform Tests and click next, then click OK to continue
  • Click Next to establish communication with the scanner
  • Click Hint Editor
  • Click Edit Hints
  • Find the hint named PENDINGXFERS (TWAIN) or WIAPENDINGXFERS (WIA)
  • Select the corresponding hint
  • Click Add to move it to the Applied Hints column on the right. Select the correct corresponding hint, depending on whether a TWAIN driver or a WIA driver is being used.
  • Click Modify Hint button.
  • Change the value drop down to No
  • Click OK twice to return to the Scanner Setup Wizard.
  • Enable any scanning tests to perform
  • Click Next to continue.
  • Click Finish when the test is complete

Solution 6: Contact support

If none of the above solutions worked to fix PaperPort 14 won’t scan multiple pages, even when you’re using a properly configured ADF scanner, contact the PaperPort manufacturer’s tech support at Nuance website for further help.

If you cannot use this software, just try to switch to another one that can help you work with your scanned documents. Check our list of best scanner software to use and let us know what you think about them.

Let us know if any of these solutions worked by leaving a comment in the section below.

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