Can't Add Funds on PlayStation Wallet? Here's What to Do

Ensure the PlayStation Network server is active if you get this problem

Reading time icon 4 min. read

Readers help support Windows Report. We may get a commission if you buy through our links. Tooltip Icon

Read our disclosure page to find out how can you help Windows Report sustain the editorial team Read more

Key notes

  • The inability to add funds to your PlayStation wallet makes it impossible to purchase anything.
  • Issues with your payment method and incorrect details may be responsible for the issues when adding funds on PlayStation wallet.
  • Changing your payment method is probably the best option to troubleshoot this problem.
playstation can't add funds

PS4 users have reported difficulties when trying to fund their PlayStation wallet to make purchases or pay for other services. The issue can be damning to users as it prevents any activities that require payment.

Hence, users are curious about what to do if they can’t add funds to their PlayStation wallet. We recommend you go through this guide to the end to read about potential fixes for the problem.

Why can’t I add a card to my PlayStation account?

  • If you enter incorrect payment details, including the card number, expiration date, CVV code, and billing address, PlayStation can’t add funds.
  • Network congestion and unstable internet can also affect the payment method and prevent the payment method from working.
  • There might not be enough funds on the credit/debit card to fund your PS4 wallet, making it seem like the payment method isn’t working.
  • Issues with your PSN account, such as a suspension or a hold on your wallet funds, can affect your payment method.
  • Temporary server issues or outages on the PlayStation Network may affect payment processing.
  • Some payment methods may not work if they are from a different country than the PSN account.
  • The bugs from the outdated PS4 system software can sometimes cause payment issues.
  • If the payment method is associated with a child account or sub-account, there might be restrictions on using specific payment methods.

The above causes are general and likely vary on different PlayStation devices depending on the circumstances. Regardless, you can resolve the payment issues by following the troubleshooting steps discussed in the next section.

What can I do if I can’t add funds to my PlayStation wallet?

Go through the following preliminary checks before anything:

  • Power cycle your router or modem and connect to a stable internet network.
  • Ensure you have entered the correct payment information, including the card number, expiration date, security code, and billing address.
  • Ensure your payment method has enough funds or credit to cover the funding.
  • Double-check if the PlayStation Network supports the payment method because different regions may have specific supported options.
  • Check the PlayStation Network (PSN) status on Sony’s official website or social media to see if there are any ongoing server problems.
  • Use the Master Account or update the parental control settings.
  • Contact your bank to ensure they are not blocking the payment or flagging it as a potential scam.

You can proceed with the troubleshooting steps provided below if the preliminary checks above can’t fix the issue:

1. Add funds via the console

  1. Launch the PlayStation Settings from the Home Menu.
  2. Navigate to the Account Management option.
  3. Go to Account Information and select the Wallet tab.
  4. Click the Add Funds button.
  5. Then, choose an option from the available list of payment methods.
  6. Select the amount of funds to be added and hit Continue.
  7. Click Yes on the confirmation screen to proceed with the funding process.

Most users have reported that funding their PlayStation 4 wallets using the console has fixed the problem. So, connect your console to a stable network and try making the payment on it to see if it helps.

2. Change payment method

  1. Consider using an alternative payment method, like a different credit/debit card or PayPal.
  2. Double-check the expiration date and other information on the card.
  3. Ensure that your account is working properly before trying this method.

In conclusion, we have a detailed guide about PS4’s this content cannot be selected at this time error and some methods to fix it.

Should you have further questions or suggestions, kindly drop them in the comments section.

More about the topics: Playstation 4