Many users using the desktop version of Power BI are experiencing sign-in issues.

If you are one of them, you should know that this may because by one of three causes:

  1. Power BI is being blocked by your Firewall
  2. Proxy Authentication errors
  3. Non-HTTPS URL redirect errors

Some users have reported encountering issues when trying to log into the desktop version of Power BI.

[…] My manager is trying to sign in to PowerBI desktop using his work email. But he is not able to sign in, when he enters his credentials, there is absolutely no response! It neither signs in nor throws an error! But he can sign in fine for PowerBI Web.

Power BI is being blocked by your Firewall

Make sure Power BI is added in the exception list of your Firewall:

  1. Click Home
  2. Type Windows Firewall
  3. Select Windows Defender Firewall from the list
  4. Select Allow an app or feature through Windows Defender Firewall
  5. Check the box next to Power BI’s services

How do I fix proxy authentication errors

Whitelist the appropriate domains

For proxy authentication servers

If your network uses a proxy authentication server, whitelisting these domains on the proxy authentication server will most likely fix the issue:

  1. app.powerbi.com
  2. api.powerbi.com
  3. domains in the *.analysis.windows.net namespace

For those part of government clouds

If your network is part of government clouds , whitelisting these domains on the proxy authentication server will most likely fix the issue:

  1. app.powerbigov.us
  2. api.powerbigov.us
  3. domains in the *.analysis.usgovcloudapi.net namespace

Non-HTTPS URL redirect errors

Use secure connections for authentication

Most recent versions of Power BI Desktop use the latest version of the Active Directory Authentication Library (ADAL), which does not allow a redirect to non-secured URLs.

As a measure of precaution, let your administrator know he should check that secured URLs are used for their authentication sites.

Use the Web version

The web version of Power BI is the first one to automatically update. So if you find any issues with the desktop version, just switch to the web version.