Razer Naga Stops Moving Randomly: 5 Ways to Fix It

Faulty USB port may impede Razer Naga's movement

by Loredana Harsana
Loredana Harsana
Loredana Harsana
Managing Editor
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
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  • Updating your Razer Synapse can help resolve the issue quickly.
  • Damaged USB ports can prevent Razer Naga from functioning properly.
  • Also, mouse sensors should be cleaned occasionally to prevent dirt accumulation.
razer naga stops moving randomly

If you’ve been experiencing problems with your Razer Naga, specifically, the mouse stops moving randomly, follow through with this article.

Razer Naga is one of casual and pro gamers’ most popular and best-selling gaming mice. However, this exquisite gaming mouse has its flaws. We’ll provide the necessary steps to solve this problem and avoid it in the future. 

Why does Razer Naga stop moving randomly?

Gamers who experience occasional mouse freezes with the Razer Naga are usually folks with the chroma versions,’ but other versions aren’t exempted. Here are a couple of reasons causing it:

  • Faulty USB Port – If your PC is a bit old or damaged due to a power surge, the USB ports could develop faults. A faulty USB port will cause occasional free. 
  • Surface Calibration – If the surface calibration of your mouse needs to be better calibrated, the mouse will track adequately, leading to occasional freezes in movement. 
  • Dirty Sensors – As simple as it seems, a mouse with a dirty sensor would find it hard to operate functionally. If the mouse sensor is blocked by dirt or any other solid material, it might occasionally freeze. 

Since we have identified the causes, let’s explore the possible solutions below.

What can I do if Razer naga stops moving randomly?

Problems with Razer Naga are usually easy to fix. Apply the following checks before moving on to more advanced solutions:

  • Clean the surface of your mouse sensor.
  • Rotate the ports used in plugging your Razer Naga. 
  • If it’s a Bluetooth mouse, make sure you update your Bluetooth drivers.

If the problem persists, here are some essential fixes you can apply.

1. Update Razer Synapse

  1. Click on the arrow on your desktop’s taskbar to expand the system tray.
  2. Right-click on the Razer central icon and select the Check for Updates option.
  3. Click on Check For Updates.
  4. Install any new update found in the pop-up window.

If you already have the Razer software installed, updating it is the most effective way to troubleshoot this problem.

2. Update your mouse drivers

  1. Right-click the Start button and select Device Manager from the list.
  2. Expand the Mice and Other pointing device, right-click on the mouse driver, and select Update driver.
  3. Click Search for drivers automatically and restart your PC.

By updating the mouse driver, the Razer Naga should start working back. Also, you can check out the various ways to download and update your mouse driver in Windows 11.

Expert tip:


Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

Another great alternative is to let an automated driver updater tool do the job for you.

Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system. There are key differences between a generic driver and a manufacturer’s driver.Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for the detection of all your faulty drivers.
  4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

3. Reset the mouse surface calibration

  1. Plug the mouse into your computer.
  2. Place the mouse on your standard mousepad.
  3. Press and hold the left-click and right-click buttons and mouse wheel simultaneously for seven seconds to reset the calibration.

After resetting the mouse surface calibration, ensure that you use only one mouse pad afterward because the mouse is already calibrated to the previous touchpad.  

4. Clean the mouse sensor

Unplug the mouse from the computer. Clean the sensor using a Q-Tip or cotton swab coated with alcohol. Let the sensor dry for at least five minutes, and plug in the mouse.

You may repeat this step until you’re satisfied that the cause of this problem isn’t dirt on the sensors.

5. Switch over to different USB ports

Unplug your Razer Naga from your PC’s USB port and plug it into any of the available ports on the computer.

Sometimes, a USB port might be blocked due to antivirus software. Plugging Razer Naga into a different port might eliminate this issue. 

Fixing problems with Razer Naga is pretty straightforward. Most times, updating the software or switching USB ports might be all you need to resolve it.

We hope this article was informative and provided the necessary steps to help you help fix your Razer Naga when it stops moving randomly. 

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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