Skype Voicemail not working? We got fixes for that

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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  • Skype is an instant messaging service that allows you to make calls and share files.
  • Some users reported that their Skype voicemail isn’t working properly.
  • To fix this issue, you need to make sure that call forwarding is enabled. Alternatively, you can try disabling call forwarding temporarily.
  • We covered a wide range of Skype issues, and if you’re looking for more Skype guides, we suggest you check our Skype hub.
skype for business voicemail not showing up
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Skype provides a very useful networking tool for individuals and businesses, but sometimes your Skype voicemail just isn’t working. Several reasons can account for Skype voicemail not working, and today we’ll show you how to fix them.

How to fix Skype Voicemail problems on your PC? Firstly, go to Skype settings and make sure that Call forwarding is enabled.

If it is, disable Call forwarding temporarily or adjust your privacy settings and allow everyone to call your Skype number.

What do I do if Skype Voicemail isn’t working?

  1. Check if call forwarding is enabled
  2. Disable Call Forwarding temporarily
  3. Change privacy settings
  4. Ensure to Set up Skype Voicemail correctly

1. Check if call forwarding is enabled

  1. Sign in properly to your Skype account.
  2. Go to Manage features and select Call forwarding and voicemail.
    call forwarding enable skype voicemail not working
  3. Make sure call forwarding is Enabled.
  4. Go to the Skype profile picture at the top to click on Sign out.
  5. Now, sign in again. This should help to resolve the issues with voice messaging issue and enable voicemail.

2. Disable Call Forwarding temporarily

  1. Sign out of Skype account.
  2. Close the Skype application.
  3. Launch the Skype URL at
    skype log in call forwarding enable
  4. Login into Skype account via My Account on the Skype website.
  5. Locate Manage Features and select Call forwarding and voicemail.
  6. Check the Call forwarding option to disable it.
  7. Wait patiently for 3 to 5 minutes before re-enabling the call forwarding option.
  8. Log out of the Skype website.
  9. Re-open the Skype application and log in to Skype account.

This should take care of the problem and Skype voicemail should start working properly again.

3. Change privacy settings

  1. From Skype settings go to Tools and then Options.
  2. Select Privacy and then Allow calls to my Skype Number(s) and click on Anyone.
  3. Click on the Save option.

Now check if the problem is resolved.

4. Ensure to Set up Skype Voicemail correctly

  1. Go to the Skype client page.
  2. Log in to Skype and select Options.
  3. Locate the Tools menu.
  4. Under menu ensure that Receive unanswered calls as voice message is activated or checked.

There you go, these are just a couple of solutions that can help you if your Skype Voicemail isn’t working. Be sure to try all of our solutions and let us know in the comments section if you found them helpful.

FAQ: Learn more about Skype

  • How do I check my voicemail on Skype?

To check Skype voicemail, just click the Dialpad icon and then click on the Voicemail icon. Now choose the voicemail that you want to play.

  • Does Skype for business have voicemail?

Yes, Skype for Business fully supports the voicemail feature.

  • How do I turn off voicemail on Skype for business?

To turn off voicemail on Skype for Business, go to Skype’s website and sign in. Go to Manage Features > Call forwarding and disable voicemail feature from there.

  • Why is microphone not working on Skype?

If your microphone isn’t working, it’s most likely not configured properly on Skype. Go to Skype Settings > Audio & Video and configure your microphone there.

Editor’s Note: This post was originally published in May 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in May 2019 and was revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
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