Sometimes while opening the Snipping tool in Windows you may get the grey screen. This issue seems to have affected many Windows 10 users after the recent Windows update as reported in the Microsoft Community Forums. This can happen either due to driver issues or system file corruption.
This is the second time this has happened to me…first time it just “fixed itself”…while I was in contact w/microsoft (agent said he hadn’t “done anything”)….
I Click on snipping tool, choose New, choose shape…screen goes grey, so I cannot snip what I want to copy…
Follow the steps in this article to fix the Snipping tool grey screen Windows 10 problem.
How do I fix the Snipping Tool in Windows 10?
1. Update Display Driver
- Press Windows Key + R to open Run.
- Type devmgmt.msc and click OK to open the Device Manager.
- In the Device Manager, expand the Display adapters section.
- Right-click on the Display Adapter installed on your computer (Intel or AMD) and select Update Driver.
- In the next screen, select “Search automatically for the updated driver software“.
- Wait for the Windows to look for new driver update. If found, download and install the updates.
- Restart the computer after the driver is updated. Launch the snipping tool and check if the grey screen error still exists.
2. Perform System File Check
- If the issue persists, use the System File Checker utility to scan the system for file corruption and replacement.
- Type cmd in the search bar.
- Right-click on the Command Prompt option and select “Run as Administrator“.
- In the Command Prompt, type the following command and press Enter.
- The System File Checker tool will scan the system for any issue with the system files and repair them.
- Reboot the system and check for any improvements.
3. Diagnose in Safe Boot Mode
- Press Windows key + R to open Run.
- Type msconfig and click OK to open the MS Configuration.
- Open the Boot tab.
- Under “Boot Options“, check “Safe Boot” box.
- Click Apply and click OK to save the changes.
- Restart the system when prompted by Windows.
- After the restart, try to open the Snipping Tool.
- If the app opens without the grey screen, it means one of the third-party software, hardware or the driver is causing the issue with the app.
- In this case, start by removing any newly installed external hardware and uninstall newly installed software.
- Check again until you find the conflicting software.
4. Other Solutions to Try
- If the issue persists, try the following troubleshooting tips to fix the issue.
- Press Ctrl + Alt + Delete. This will fire up the Taskmanager. Close all the programs that are running on your system. Reboot the system and check if the Snipping tool is accessible.
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