Something Went Wrong Error on Hotstar: How to Fix it

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
Affiliate Disclosure
  • Hotstar is a popular streaming service in India that boasts over 350 million users.
  • But from time to time, errors do occur preventing users to access premium videos.
  • We comprised below a guide with the best ways to fix this issue, starting with checking your browser.
  • Find step-by-step instructions on how to clear browser data, flush your DNS, and more.
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What could be the reason behind the error Something went wrong. We are working on it. Please try again in a bit while trying to access the premium videos from Hotstar?

If the service isn’t down at the moment, the problem is most certainly on your side, which means some troubleshooting is in order.

Don’t worry, we got you covered, as this can be easily fixed. That, being said, we can also show you the best VPS to use with Hotstar in the US, if that’s what you were looking for.

You’re also probably wondering which browsers are best for Hotstar streaming, or how to watch free movies on Windows 10 using the Hotstart app. Our guides will definitely help you.

Why is Hotstar showing Something went wrong?

First of all, let us tell you that this isn’t an extremely serious problem, so you don’t need to take time off in order to fix it or buy a new device on which to use it.

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This is a general error that many users deal with and may appear on your device randomly. It’s times like those when you might need a basic network reset and clearing of the App cache.

It is usually a connection error, which will take a small amount of time to fix, as we are about to show you in the guide we prepared.

What are Hotstar’s most common issues?

  • Hotstar not working – If you’re trying to access the app using a VPN, chances are that you’ll run into this error. Another possible reason for this can be an unstable internet connection or an outdated version of the app.
  • Something went wrong Hotstar error on TV – Some of the reasons why the streaming service app is not working can also be some internal problem or app glitch.
  • Disney+ Hotstar app Something went wrong – This problem usually surfaces when there is a problem with the Internet connection.
  • Surfshark Hotstar not working – This can mean that you are not using the right VPN. Hotstar can detect VPNs easily and as a result, it blocks users’ access to content.
  • Something went wrong (iPhone) – Triggered by old app versions, insufficient storage space, poor Wi-Fi connectivity, or cellular data plan expired.
  • Something went wrong (Android) – As in the case of the iOS devices, this can occur due to outdated app versions, insufficient storage space, poor Wi-Fi connectivity, or no cellular data.
  • Hotstar error 404 – This error can be caused by conflicts with other third-party apps, not clearing the cache, or using the wrong VPN.
  • Something went wrong (VPN) – If you’ve been watching Hotstar with a VPN and it’s no longer working, Hotstar has managed to block the IP address your VPN has given you.
  • Hotstar not working with ExpressVPN – If your current VPN of choice isn’t working, there’s a high chance that Hotstar has blacklisted the VPN server you’re attempting to connect with.

How can I fix Something went wrong Hotstar error?

1. Try a different browser

The Hotstar Something went wrong error is most likely caused by your current browser. Hence the simplest solution is to switch to an alternative with better performance.

Opera is one of the leading browsers on the market, with a modern UI and tons of useful features.

Most notable benefits include the turbo mode for enhanced speed, an integrated adblocker, VPN, a snapshot tool, as well as a highly customizable workflow with instant messaging, add-ons, and extensions.


Use Opera to watch your favorite Hotstar shows at high speeds and benefit from great online privacy.

2. Clear your browser data

  1. Firstly, make sure to log out and log in again and check whether the Hotstar is down temporarily.
  2. From your desktop, simply open Chrome.
  3. At the top right corner, click More.
  4. Click More tools then click Clear browsing data.
    clear browsing data from google chrome something went wrong hotstar
  5. Choose a time range, might be Last hour or All time.
  6. Select the types of information you want to remove.
  7. Click on Clear data, and retry using Hotstar.

3. Flush your DNS

  1. Simply type cmd in your Start Menu, in order to open Command Prompt.cmd
  2. Type this command and then press Enter: ipconfig/registerdns
  3. After the operation has been completed, type in exit in Command Prompt, and then restart your machine.

4. Update your network drivers

  1. Click on the Start Menu and select your Device Manager.
  2. Just expand the category with the hardware you want to update.
  3. Right-click on the device, and select Update Driver.upgrade network driver
  4. Click the Search automatically for updated driver software.

5. Firewall permission on your PC

  1. From your PC’s Start Menu select the Control Panel.
  2. Click on Windows Firewall, and proceed to click on Allow an app or feature through Windows Firewall.
  3. Now, the Allowed App windows will open.
  4. Click on the Change Settings.
  5. Now check the boxes next to the apps or programs you want to allow through Windows Firewall or network connections.
  6. Click OK to save your new settings.

Please let us know which of these solutions helped you get back into the Hotstar platform. If you need additional support, the comments area is waiting for you.

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