NordVPN error ‘Something went wrong’ [Fixed]

Vladimir Popescu
by Vladimir Popescu
Windows & Software Expert
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Affiliate Disclosure

  • The error message Something went wrong is often encountered by NordVPN users when trying to buy a license.
  • If that's your case too, reinstall NordVPN and make sure the transaction isn’t declined by the bank.
  • For more helpful fixes, feel free to visit our VPN Errors & Solutions section next.
  • Don’t hesitate to take a closer look at our VPN Guides Hub for more comprehensive tips.
NordVPN by TEFINCOM S.A.

The error message Something went wrong when trying to buy a license inside NordVPN has been showing up on quite a few systems lately.

This issue can be extremely annoying, as, besides the fact that you can’t make the purchase, your account will not be activated either.

This is extremely important, especially if you’re using NordVPN to hide important information about yourself from third-party entities online, or you’re bypassing some server location limitations.

Even though an official release for this issue has not been released by the developers at NordVPN, we found some important steps you need to be aware of.

These steps are not actually a solution to the problem, but a series of checks that you need to perform in order to make sure that your payment goes through.


How can I fix Something went wrong error in NordVPN?

1. Reinstall NordVPN from an official source

get NordVPN

  1. Head to Start Menu > Control Panel.
  2. Up next, click on Uninstall a Program under the Programs section.
  3. Search for NordVPN inside the programs list and select it.
  4. Press Uninstall.
  5. Follow the on-screen instructions to complete the removal process.
  6. After the VPN is removed, download the official software.

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After applying the above steps, try to activate it once more and confirm getting rid of the error.

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2. Make sure your card has enough funds available

make sure you have enough funds

Even though this idea seems like a no-brainer, some users have had this issue because they didn’t have enough funds on the card they chose to make the payment with.


3. Check the information you entered while setting up the payment

check the information now

  1. Make sure that the data found on your card is exactly typed into the payment system inside NordVPN.
  2. Not having an exact match of the data there will cause the payment to not go through.

4. Check the expiration date of your card

expiration date

  1. In case you see the error message Something went wrong when trying to pay your NordVPN subscription, you will need to make sure that your card is not expired.
  2. If you see that the date written on your card has passed, you will need to contact your card issuer (bank) and get an updated card.

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5. Fraud detection

potential fraud

  1. Another reason for this error message and the inability to pay your subscription to NordVPN could be that you’re trying to perform the payment with a VPN service active or while using a proxy server.
  2. In the case that your IP address is not belonging to the country in which your card is opened in, it will cause the NordVPN software to decline the payment for security reasons.
  3. Disable your VPN or proxy and try to make the purchase again.

6. The transaction might have been declined by your bank

card declined by bank

  1. Even though this issue doesn’t happen very often, there were cases in which the bank refused the payment for security reasons.
  2. To fix this, you will need to contact your bank and ask them to allow future payments to NordVPN.

In this article, we explored the most common reasons for encountering the Something went wrong NordVPN error message.

Please feel free to let us know if this guide helped you solve your issue by using the comments section found below.


FAQ: Learn more about using NordVPN

  • Is NordVPN blocked in China?

No, NordVPN works flawlessly in China. However, it’s true that the NordVPN website is currently blocked.

  • How can I speed up my NordVPN?

If your wish is to speed up NordVPN, use a peer-to-peer server, change the server you are using, and use the confirmed tips from this detailed guide.

  • Does NordVPN have data limits?

Yes, NordVPN has no bandwidth limits to worry about.

Editor’s Note: This post was originally published in August 2019 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.