Global Protect VPN not Connecting: Fix in 3 Steps

Problems with your services can cause this issue

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Key notes

  • Make sure that your firewall isn’t blocking Global Protect software.
  • Sometimes it’s necessary to reinstall the software to fix this issue.

Having a VPN is important, but many reported that Global Protect VPN is not connecting. Network problems, such as blocked ports can cause this issue. In addition, your firewall can prevent the software from working properly.

How do I fix GlobalProtect not connecting? 

1. GlobalProtect not connecting on Windows 11 and Windows 10

1. Restart GlobalProtect Service

  1. Hit the Windows button, type Task Manager in the search bar, and click Open.
  2. Select the Services tab, locate PanGPS, right-click on it and click Restart.
  3. Try reconnecting.

2. Uninstall and reinstall GlobalProtect

  1. Press the Windows + X keys simultaneously, type Control Panel in the search bar and click Open.
  2. Navigate to Programs and Features and select Uninstall a Program.unable to uninstall program windows 10 11 app won't uninstall
  3. Locate GlobalProtect and click Uninstall.
  4. Navigate to your browser and download GlobalProtect to set up again.

Even seconds of downtime for a VPN can risk the integrity of your organization’s data. A company must safeguard its data in every way.

If you use a free or a trial version of GlobalProtect that keeps causing problems, try using a more reliable VPN. Defend your privacy with the ExpressVPN. This is a professional VPN software that will easily integrate and protect your company’s critical resources on a single platform.


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2. GlobalProtect not connecting on Windows 7

If you experience this issue on Windows 7, the application could be outdated. Upgrading the GlobalProtect VPN client will solve the issue.

Should an upgrade fail to resolve the issue, try swapping to a different version. Sometimes, certain versions are affected by bugs and changing versions will do the trick.

3. GlobalProtect not connecting on Mac

Review security permissions

  1. On your Mac, click the Apple icon and select System Preferences.
  2. Click on Security & Privacy.
  3. Select the General tab and click Allow on System software from Palo Alto Networks was blocked from loading.
  4. Also, hit the lock icon to prevent further changes.

How long does GlobalProtect take to connect? 

Although many factors can affect the time it takes to connect to your GlobalProtect VPN, the general time is up to 15 seconds for the login screen to appear and 30-45 seconds for the actual connection.

You can expect a connection time of less than 10 seconds if the network is fast enough. If you are using a VPN with a slow connection, it may take up to 30 seconds or more.

If you were having connection issues with GlobalProtect, we hope you have tried one or more of our recommended solutions and resolved your problem. 

This isn’t the only issue you can encounter, and many reported that GlobalProtect not prompting for credentials, but there are ways to fix that issue.

While you are still here, you can also check out our excellent list of VPNs for small businesses that equally do a good job as GlobalProtect.

Let us know what VPN you use if you are a large-scale or small-scale business and some of the reasons why you use it in the comment section below.

More about the topics: VPN errors