Can’t pair Bluetooth devices to my Sony Smart TV

by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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sony smart tv bluetooth pairing problems
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Sony Smart TVs, among other things, are also Bluetooth enabled devices. This means that you can connect other Bluetooth devices to your TV.

Usually, things like smartphones, gamepads, mice and keyboards, speakers, and others, can be connected to your TV if both devices have Bluetooth enabled.

But a lot of Sony Smart TV users are reporting that they can’t connect certain Bluetooth devices to their TV. This is not a specific issue to Sony Smart TVs and is pretty common in the tech world.

If you bumped in to Bluetooth connectivity issues with your Smart TV, then take a look at the steps below to learn how to fix them.

How can I fix the Bluetooth problem on my Sony Smart TV?

1. General troubleshooting steps

fix bluetooth issues on sony smart tv

  1. Make sure that your Sony Smart TV has Bluetooth and is enabled. This applies for the device that you’re trying to connect as well.
  2. Make sure that the device that you’re trying to connect has enough battery life.
  3. Try to connect your device to another TV or PC/console to check if it works.
  4. Make sure that there are no wireless communication interference. Bluetooth devices use 2.4Ghz band and the connection may degrade due to wireless interference.
  5. Update your Sony Smart TV to the latest firmware version.

Note: some devices can’t be connected to Sony Smart TVs through Bluetooth. Audio devices can’t be connected through Bluetooth to TVs older than 2016. Also, smartphones, tablets, and some headphones won’t connect to your TV via Bluetooth.

To play content from a mobile device you can use Google Cast, Wi-Fi Direct, Screen mirroring, Photo Sharing Plus, USB connection, and MHL/HDMI connection.

2. Re-do your Bluetooth settings

sony smart tv bluetooth not working

  1. Press the Home button on your remote control.
  2. Navigate to Settings > NETWORK & ACCESSORIES > Bluetooth settings.
  3. Select Bluetooth.
  4. Change the Bluetooth from ON to OFF.
  5. Now change it back to ON.

After re-making your Bluetooth settings, check if the connection can now be established properly.

3. Touchpad Remote Control won’t connect

can't use bluetooth on sony smart tv

  1. Remove the batteries from your remote and reinsert them.
  2. Re-do your Bluetooth settings as shown in the previous solution.
  3. If your remote and TV are paired, un-pair them and then re-pair them back. To re-pair your remote, follow the next steps.
  4. Turn on your TV and press the Home button on the remote.
  5. Go to Settings > Network & Accessories > Touchpad Remote Control settings.
  6. Select Pair Touchpad Remote Control and then choose Yes.
  7. Follow the on-screen instructions.
  8. If you want to pair your remote without using it, turn on the TV, on the back panel of your Sony Smart TV press and hold the INPUT button for 7 seconds, and then follow the on-screen instructions.

4. Keyboards, mice, and gamepads

sony smart tv bluetooth pairing failed
Sony Smart TVs can recognize most USB keyboard and mice. This also applies to Bluetooth enabled peripherals.

Keep in mind that some functions, for example the right-click on a mouse, are not supported. Also, some peripherals and accessories won’t connect at all if are not supported.

As for gamepads, there is official Bluetooth support only for DS4 controllers. Other controllers might work as well, but you’ll experience input lag.

After following these steps, your Sony Smart TV’s Bluetooth should work as intended and you should be able to connect any supported devices.

If you still experience connection problems, you can try to perform a Power reset or a Factory reset. For more info on how to do that, check out the steps in this guide.

If you have any other suggestions or questions, feel free to drop them in the comments section below.


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