Why can’t I select songs on Spotify? Here’s the solution

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always spots the next big thing surrounding... Read more
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why can't i select songs on spotify (windows10)
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There are so many ways to stream music with Spotify nowadays. Especially on Windows, where you have two separate applications (can use only one at a time) and web player. Since the beginning, Microsoft Store Spotify app had issues, while the earlier-introduced desktop version is also prone to bugs. One of those affects the song selection, where users are unable to select songs — add them to their playlists or manipulate them in any other way.

In order to address this, we prepared a list of possible solutions and a few workarounds. Make sure to try them out and tell us whether they worked for you.

What to do when Spotify won’t allow you song-selection on Windows 10

  1. Sign out and sign in again
  2. Disable Hardware Acceleration and remove Offline devices
  3. Double-check connection
  4. Reinstall Spotify
  5. Try standard desktop version or Store version (and vice versa)

1: Sign out and sign in again

The first step might seem obvious but it’s still worth a try. Bugs are not rare in Spotify for Windows but they’re, most of the time, minor inconveniences. However, by re-acquiring your library data after signing in again, this bug should be a thing of the past. In addition, open Spotify in a web browser and look for its behavior. Another thing worth mentioning includes VPN. If you live in the unsupported area, try connecting through VPN and sign in again.

If everything works fine, restart your PC and move with the steps we provided below. Hopefully, one of them will help you select songs without further issues.

2: Disable Hardware Acceleration and remove Offline devices

There are some advanced features, like Hardware Acceleration, which might cause occasional errors. Some users managed to address the issue at hand simply by disabling Hardware Acceleration under the Advanced options. When toggled On, Hardware Acceleration will use the hardware (GPU) to speed up and optimize the performance of Spotify. If you disable it, the performance might drop marginally, but the desktop client won’t depend on possibly misconfigured hardware.

Here’s how to disable Hardware Acceleration is the Spotify for Windows 10 desktop client:

  1. Open Spotify.
  2. Click on “” sign beside your Profile Title and select Settings from the drop-down menu.
  3. Scroll to the bottom and expand and click on the “Show advanced settings” button.
  4. Toggle Off Hardware Acceleration.why can't i select songs on spotify (windows10)

In addition, some seasoned users suggested disabling all Offline devices and re-enabling them again later on. By doing so, you might fix the bug which prevents you from selecting songs in Spotify’s library. Just navigate here and disable all devices you’ve enlisted for offline use.why can't i select songs on spotify (windows10)

3: Double-check connection

Making sure that you’re properly connected is of utmost importance. Yes, Spotify can work with quite slow bandwidth without any issues whatsoever. Of course, this can depend on the music quality you choose in Settings.

However, it requires a stable connection. Meaning that you’ll have the best time with wired LAN cable instead of Wi-Fi. In addition, resetting your router and/or modem won’t hurt and certainly can help.

Furthermore, we recommend disabling bandwidth-hogging background applications as an experiment. In addition, we suggest checking Windows Firewall. Spotify needs to freely communicate through Windows Firewall, so make sure to add a permission. In case you’re not sure how to do it, follow the steps we provided below:

  1. Type Allow in the Windows Search bar and open “Allow an app through Windows Firewall“.why can't i select songs on spotify (windows10)
  2. Click on the”Change settings” button.why can't i select songs on spotify (windows10)
  3. Make sure that Spotify Music is allowed to communicate to the Public and Private network.why can't i select songs on spotify (windows10)
  4. Confirm changes if needed, and look for changes within the Spotify client.

4: Reinstall Spotify

There are various things which might’ve gone awry and affected the application’s performance. Spotify is, in a general sense, not a complex application, so the convoluted troubleshooting isn’t necessary or even applicable in this case. What you can do, on the other hand, is reinstall Spotify and hope for the best.

If you’re not sure how to reinstall Spotify in Windows 10, follow the steps we provided below:

  1. Press Windows key + I to open the Settings app.
  2. Choose Apps.
  3. Under the Apps & features, search for Spotify.
  4. Uninstall Spotify.why can't i select songs on spotify (windows10)
  5. Restart your PC.
  6. Open Microsoft Store and search for Spotify.
  7. Open the app and sign in.

5: Try standard desktop version or Store version (and vice versa)

Finally, if your variation of Spotify for Windows doesn’t work, there’s always an alternative. If you’re using the standard Desktop version, make sure to give Microsoft Store’s version a try. Of course, if the UWP version, obtained through Store, fails you — download the alternative from the official site.

We already explained how to get the Microsoft Store version in the previous solution. This is how to get and install the standard version from the official site:

  1. Download installer for Spotify, here. The download process should commence immediately. Don’t forget to allow it if the browser decides it’s harmful.
  2. Run the installer and follow the instructions.
  3. Run Spotify and sign in.

That’s it. Hopefully, you were able to resolve the issue with Spotify for Windows 10. If you’re still stuck with the bug, don’t forget to send a ticket to Spotify support. And until the issue is dealt with, try web player for Spotify. Also, don’t forget to share alternative solutions in the comments section below.


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