SteelSeries Arctis Microphone is Not Working: 5 Ways to Fix It

Try the steps below if your SteelSeries Arctis won't work properly

by Alexandru Poloboc
Alexandru Poloboc
Alexandru Poloboc
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With an overpowering desire to always get to the bottom of things and uncover the truth, Alex spent most of his time working as a news reporter, anchor,... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • The SteelSeries Arctis microphone, although reliable, will sometimes not work at all.
  • Often enough, the microphone is not to blame, and you need to tweak some settings.
  • This guide contains all the solutions you need to fix such a situation if you are in it.
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What would teamwork in gaming be nowadays without the advanced means of communication we have at our disposal?

That is why it is of paramount importance our hardware works properly when engaged in our favorite titles with our friends.

From the mouse, keyboard, and headset, everything has to perform the way it was intended, for the best possible results.

By the way, if your Bluetooth mouse keeps disconnecting in Windows 11 while you are gaming, we’ve prepared the solutions for you.

Lately, a lot of users that rely on SteelSeries gadgets to make their lives and gaming experiences easier and more memorable are reporting major issues.

However, if your SteelSeries Arctis microphone is now working on your Windows 11 PC, we have exactly what you were looking for.

Why is my SteelSeries Arctis microphone not working?

If you are into gaming, you surely know that it can be a plethora of reasons why your microphone refuses to work properly.

For example, it could be that the audio drivers have become outdated, or the microphone itself no longer being functional and in need of replacement.

Furthermore, the microphone can be muted, either directly from the headset, or from the system’s settings, so that is another area you want to look into.

Even if you’ve never dealt with these types of gadgets before, this guide will surely help you get to the bottom of the situation and get things back on track.

How can I fix my SteelSeries Arctis microphone if it’s not working?

1. Hardware troubleshooting

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To avoid unnecessary work, before we get into the software part of the troubleshooting process, we first need to eliminate the hardware causes that might lead to the same result.

Therefore, please check if the microphone is muted from the Mute switch on either the headset or the microphone itself, and also inspect the cable for any visible damage.

In order to be extra sure, connect the microphone to a different PC and see if you can get it to work. If, however, it does work on a different device, the problem is on your end.

No need to worry though, we have the solutions for this problem right here, so just carefully go through this guide and follow the instructions.

2. Check system sound settings

  1. Search for Control Panel and open the app.control panel
  2. Select the Sound category.control panel w11
  3. On the Recording tab, select your microphone, then click on Set as default.default mic
  4. Click on the Properties button, in the bottom right corner.mic properties
  5. Under Levels, drag the Microphone Array all the way up to 100. mic level wind 11

3. Activate app access to your SteelSeries microphone

  1. Press Win + I to access Settings.
  2. Select the System tab, then click on Sound.sound settings
  3. Under Input, click on the microphone you are input
  4. Under General, select Allow in order to give your Windows app permission to use the microphone.input mic windows 11

4. Update the audio driver

  1. Search for Device Manager and open the app.dvc mngr
  2. Expand Sound, video, and game controllers, right-click on your audio device, then select Update sound
  3. Select Search automatically for updates.automatically

Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system. There are key differences between a generic driver and a manufacturer’s driver.Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for the detection of all your faulty drivers.
  4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


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5. Download & install the latest SteelSeries Engine software

  1. Browse the SteelSeries website and download the latest software engine.steelseries
  2. Run the executable and follow the on-screen instructions to finish.
  3. Replug your SteelSeries Arctis 1 into your PC and run this software.

Can I add a second microphone to my PC?

Yes, you can add a second microphone to your PC< depending on your preference. All you need is the extra USB slot and a working microphone.

Then, all you need to do is navigate the Settings app and press all the appropriate buttons in order to make it happen, as follows:

  1. Press Win + I to access Settings.
  2. Select the System tab, then click on Sound.I
  3. Under Input, next to Pair a new input device, click the Add device button.II

If your microphone isn’t working for whatever reason, simply treat things calmly, as there is always an explanation for why software or hardware fails or refuses to work as intended.

Follow the steps above and fix this annoying situation using solutions that have been proven to work for other users as well.

In case you’re having the same problem with a different brand, check our microphone not working on Windows 11 guide for more information.

Has this guide been helpful to you in solving this issue? Be sure to leave a comment below with your thoughts and opinions.

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If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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