- StrongVPN often stops working on your computer exactly when you need it the most.
- To solve that, make sure your antivirus and the server type aren’t making things worse.
- You can find more handy tips for similar issues on our VPN Errors & Solutions webpage.
- Bookmark our VPN Guides Hub too and feel free to use it anytime you need help.
Having a good and reliable VPN is important, however, many users reported that StrongVPN stopped working on their PC. This can be a problem, but today we’ll show you how to deal with this issue.
StrongVPN is a solid VPN client, but sometimes issues with it can occur. Speaking of issues, here are some common problems that users encountered:
- Strong VPN stopped working Opera browser, Chrome – This issue is usually caused by your firewall, and in order to fix it, you might have to disable your firewall temporarily.
- Strong VPN stopped working Norton – Sometimes antivirus tools such as Norton can cause this issue to occur. To fix the problem, try disabling or removing your antivirus software.
- StrongVPN quit unexpectedly – This problem can occur if your installation is corrupted. To fix the issue, reinstall your VPN client and check if that helps.
- Strong VPN won’t connect, user authentication failed – These problems are fairly common and in order to fix them, be sure to try some of our solutions.
What to do if StrongVPN won’t connect?
- Check your antivirus
- Consider using a different VPN
- Temporarily disable your firewall
- Use your phone as a hotspot
- Be sure to try all VPN protocols
- Try using a different location or different server type
- Try using StrongVPN on a different device
- Restart your network
- Check your date and time
- Perform a Clean boot
1. Check your antivirus
If StrongVPN isn’t working on your PC, it’s possible that your antivirus is causing the problem. Sometimes your antivirus can interfere with the VPN causing this and many other problems to appear.
To fix the issue, be sure that your VPN is added to the list of exclusions. If StrongVPN is already on the exclusions list, perhaps you can fix the issue simply by disabling certain antivirus features.
If that doesn’t help, your next step would be to disable your antivirus altogether. This should fix the issue in most cases, but if the problem is still there, perhaps the best solution would be to uninstall your antivirus.
If you’re using Windows 10, you should know that Windows Defender will work as a default antivirus even if you choose to remove a third-party antivirus from your PC.
Once you remove the antivirus, check if the problem is still there. If removing the antivirus solves your problem, perhaps this would be a perfect time to consider switching to a different antivirus solution.
There are many great antivirus applications on the market, but if you want a reliable antivirus that won’t interfere with your VPN, you should definitely try out Bitdefender.
2. Consider using a different VPN
In case the problem is still there, perhaps this is the best time to consider switching to a different VPN.
There are many great VPN tools on the market, but if you want a reliable solution, you should try out Private Internet Access.
Developed by Kape Technologies, this is currently the best VPN that will keep you safe while browsing with DNS leak protection and an intuitive PIA MACE ad-blocking feature.
A single Private Internet Access license lets users run it on no less than 10 devices simultaneously. And if you’re still not convinced, they offer a 30-day refund if you just tell them you weren’t satisfied.
Private Internet AccessUnlike StrongVPN, Private Internet Access will always connect. Currently available at a major discount!
3. Temporarily disable your firewall
- Press Windows Key + S and type firewall. A list of results will now appear. Select Windows Firewall.
- Windows Firewall window will now open. In the left pane choose Turn Windows Firewall on or off.
- Select Turn off Windows Firewall (not recommended) for both Public network and Private network profiles. After doing that, click OK to save changes.
Another cause for problems with your VPN can be your firewall. As you probably know, your firewall can block outgoing and incoming connections from certain applications, including StrongVPN.
To fix this issue, it’s advised to temporarily disable your firewall. If you’re using a third-party firewall, be sure to disable it and check if that solves the problem.
However, Windows has its own firewall so you might have to disable it as well. To do that, follow the above steps.
Your firewall should now be disabled. Once you disable the firewall, check if the problem with StrongVPN is still there.
If StrongVPN works, the issue is related to your firewall, so be sure to check its settings and make sure that StrongVPN is allowed through it.
Bear in mind that disabling the Windows Firewall isn’t the best security practice, so be sure to turn it back on as soon as you can.
4. Use your phone as a hotspot
According to users, sometimes there might be an issue with your network connection that is preventing you from using StrongVPN. However, you might be able to fix this problem simply by using your phone as a hotspot.
Once you set your phone to work as a hotspot, connect to it and check if that solves the problem.
Bear in mind that this is just a workaround, but if this method works, it’s possible that your ISP is blocking StrongVPN, so be sure to contact it as well.
5. Be sure to try all VPN protocols
If StrongVPN isn’t working properly, it’s possible that the problem is related to VPN protocols. To fix this problem, users are suggesting to try all VPN protocols including L2TP, PPTP, and SSTP.
Bear in mind that this solution only works if you have a PPTP VPN account registered with StrongVPN.
FAQ: Learn more about VPN connection problems
- Why does the VPN not connect?
These issues are related to the server type you’re using or the protocol itself. All you need to know about losing the Internet connection after connecting to VPN is found in this dedicated guide.
- How do I fix my VPN connection problem?
To fix this problem, check your antivirus, disable your firewall, or restart your network. Refer to these quick solutions for more details.
- How can I make my VPN stronger?
To make your VPN stronger, don’t hesitate to customize your encryption algorithm and protocols.Editor's Note: This article was originally published in December 2018 and was revamped and updated in November 2020 for freshness, accuracy, and comprehensiveness.