StrongVPN won’t connect / login failed [Full Fix]

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • StrongVPN often stops working on your computer exactly when you need it the most.
  • A common cause of this unfortunate event is a conflict with other security products.
  • Therefore, you may want to check if security software prevents StrongVPN from working.
  • Check out our guide and learn how you can make StrongVPN run on your PC again.
StrongVPN login failed

Having a good and reliable VPN is important, however, many users reported that StrongVPN stopped working on their PC. This can be a problem, but today we’ll show you how to deal with this issue.

StrongVPN is a solid VPN client, but sometimes issues with it can occur. Speaking of issues, here are some common problems that users encountered:

  • Strong VPN stopped working Opera browser, Chrome – This issue is usually caused by your firewall, and in order to fix it, you might have to disable your firewall temporarily.
  • Strong VPN stopped working Norton – Sometimes antivirus tools such as Norton can cause this issue to occur. To fix the problem, try disabling or removing your antivirus software.
  • StrongVPN quit unexpectedly – This problem can occur if your installation is corrupted. To fix the issue, reinstall your VPN client and check if that helps.
  • Strong VPN won’t connect, user authentication failed – These problems are fairly common and in order to fix them, be sure to try some of our solutions.

5 Best VPNs we recommend

NordVPN 59% Off available for two-year plans Check offer!
PIA VPN 79% Off
+ 2 free Months
sale-coupon Check offer!
CyberGhost VPN 85% Off! Only 1.99$
per month for 15 months plan
Check offer!
SurfShark VPN 83% Off (2.21$/Month)
+ 3 free Months
Check offer!
BullGuard VPN 76% (2.83$)
on 2 Years plan
Check offer!

What to do if StrongVPN won’t connect?

1. Check your antivirus

antivirus solution

If StrongVPN isn’t working on your PC, it’s possible that your antivirus is causing the problem. Sometimes your antivirus can interfere with the VPN causing this and many other problems to appear.

To fix the issue, be sure that your VPN is added to the list of exclusions. If StrongVPN is already on the exclusions list, perhaps you can fix the issue simply by disabling certain antivirus features.

If that doesn’t help, your next step would be to disable your antivirus altogether. This should fix the issue in most cases, but if the problem is still there, perhaps the best solution would be to uninstall your antivirus.

If you’re using Windows 10, you should know that Windows Defender will work as a default antivirus even if you choose to remove a third-party antivirus from your PC.

Once you remove the antivirus, check if the problem is still there. If removing the antivirus solves your problem, perhaps this would be a perfect time to consider switching to a different antivirus solution.

2. Consider using a different VPN

In case the problem is still there, perhaps this is the best time to consider switching to a different VPN.

There are many great VPN tools on the market, but if you want a reliable solution, you should try out the solution recommended below.

Developed by Kape Technologies, this is currently the best VPN that will keep you safe while browsing with DNS leak protection and an intuitive PIA MACE ad-blocking feature.

A single license lets users run it on no less than 10 devices simultaneously. And if you’re still not convinced, they offer a 30-day refund if you just tell them you weren’t satisfied.

Private Internet Access

Private Internet Access

Unlike StrongVPN, Private Internet Access will always connect. Currently available at a major discount!

Check priceVisit website

3. Temporarily disable your firewall

  1. Press Windows Key + S and type firewall. A list of results will now appear. Select Windows Firewall.
    strongVPN stopped working firewall search
  2. Windows Firewall window will now open. In the left pane choose Turn Windows Firewall on or off.
    firewall turn off strongvpn not working
  3. Select Turn off Windows Firewall (not recommended) for both Public network and Private network profiles. After doing that, click OK to save changes.
    firewall turn off strongvpn

Another cause for problems with your VPN can be your firewall. As you probably know, your firewall can block outgoing and incoming connections from certain applications, including StrongVPN.

To fix this issue, it’s advised to temporarily disable your firewall. If you’re using a third-party firewall, be sure to disable it and check if that solves the problem.

However, Windows has its own firewall so you might have to disable it as well. To do that, follow the above steps.

Your firewall should now be disabled. Once you disable the firewall, check if the problem with StrongVPN is still there.

If StrongVPN works, the issue is related to your firewall, so be sure to check its settings and make sure that StrongVPN is allowed through it.

Bear in mind that disabling the Windows Firewall isn’t the best security practice, so be sure to turn it back on as soon as you can.

4. Use your phone as a hotspot

phone hotspot strongvpn can't connect

According to users, sometimes there might be an issue with your network connection that is preventing you from using StrongVPN. However, you might be able to fix this problem simply by using your phone as a hotspot.

Once you set your phone to work as a hotspot, connect to it and check if that solves the problem.

Bear in mind that this is just a workaround, but if this method works, it’s possible that your ISP is blocking StrongVPN, so be sure to contact it as well.

5. Be sure to try all VPN protocols

If StrongVPN isn’t working properly, it’s possible that the problem is related to VPN protocols. To fix this problem, users are suggesting to try all VPN protocols including L2TP, PPTP, and SSTP.

Bear in mind that this solution only works if you have a PPTP VPN account registered with StrongVPN.

Frequently Asked Questions

  • These issues are related to the server type you’re using or the protocol itself. All you need to know about losing the Internet connection after connecting to VPN is found in this dedicated guide.

  • To fix this problem, check your antivirus, disable your firewall, or restart your network. Refer to these quick solutions for more details.

  • To make your VPN stronger, don’t hesitate to customize your encryption algorithm and protocols.

This article covers:Topics: