How to fix Surface Pro 4 Black Screen of Death errors

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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In the recent years, Microsoft had a lot of issues with its hardware. The Surface Pro series was advertised as the main competitors to MacBooks and Chromebooks, but, in the hardware department at least, they fell short. One of the most common debilitating errors on Surface Pro 4 is the Black Screen of Death after users put the device in the Sleep or Hibernation mode.

Surface Pro 4 stuck on Black Screen of Death?

Even though lots of tech-savvy users pointed out to a software problem, we never found a software-related resolution for this unwelcome occurrence. At least if you want to keep the ‘Sleep’ mode as an option. You can always navigate to Power Options and, under the Advanced menu, enable Hibernation and stick with it instead.

Two solutions (which work for the majority of users) concern hardware workarounds. The bad thing about this is — besides obvious extra effort a user of a premium device needs to put into resolving this — it won’t solve it for good. It might not solve it at all and the warranty service will be necessary.

Try removing the AC adapter and deplete the battery completely. Then hold the Power button for a minute or so.  After that, plug in the adapter and try putting your SP4 in the Sleep mode. Another solution is to heat the Surface Pro 4, but we wouldn’t recommend it as it can lead to even serious issues and your warranty might be affected.

With exception of those two, we couldn’t find a solution or even a workaround which can address the issue definitively. In case you’re aware of an alternative solution applicable in this scenario, feel free to tell us in the comments section below.


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