How to fix Surface Pro Wi-Fi Problems [Solutions that worked for me]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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4 solutions to fix Surface Pro Wi-Fi issues

  1. Update your drivers
  2. Reset TCP/IP stack
  3. Re-configure the WiFi Adapter
  4. Run the Internet connections troubleshooter

Windows 10 is a cross-platform operating system, which means that users of Surface Pro tablets received a free upgrade as well. But after upgrading to Windows 10, some users reported that they’re unable to connect to WiFi networks, so I hope this article will help them to solve the problem.
surface pro wifi problems wind8apps

Solution 1 – Update your drivers

The first thing you need to do is to check if your Surface Pro drivers are up to date. I know that this solution is the most common one you can find on the internet, and that you’re sick of it, but it may be helpful.

If you’re sure that your Surface Pro drivers are not a cause of this problem, you can try some of the following solutions.

Solution 2 – Reset TCP/IP stack

To reset your TCP/IP stack, do the following:

  1. Right-click on the Start Menu button and open Command Prompt (Admin)
  2. Type the following command and press Enter: netsh int ip reset
  3. Reboot your PC and check if you’re able to connect to WiFi network. If you can, you’re good to go, but if not, type the following commands in the elevated Command Prompt and press Enter after each one:
  • netsh int tcp set heuristics disabled
  • netsh int tcp set global autotuninglevel=disabled
  • netsh int tcp set global rss=enabled

— RELATED: Fix: Windows 10 WiFi not connecting automatically

Solution 3 – Re-configure the WiFi Adapter

Maybe reconfiguring your WiFI adapter will solve the problem. To do so, follow next steps:

  1. Go to Search, type device manager and open Device Manager
  2. Right-click on your wireless adapter and go to Properties
  3. Go to Power Management tab, uncheck Allow the computer to turn off this device to save power and click OKAllow computer turn off device save power
  4. Modify the default power plan, and switch it from high energy savings to low

Solution 4 – Run the Internet connections troubleshooter

If you prefer to use a tool to fix your Wi-Fi issues on your Surface Pro device, you can run the Internet connections troubleshooter. This is one of the many Windows 10 built-in troubleshooting tools that you can use to fix general technical issues.

To run this troubleshooter, go to Settings > Update & Security > Troubleshooter > locate the Internet connections troubleshooter and click on ‘Run’.

internet connections troubleshooter

The second and third solutions helped me to fix my Surface Pro WiFi connection problems. If the issue persists, try the other two solutions as well.

That would be all, if you’re still unable connect to the WiFi network, you can wait a little bit because maybe Microsoft will deliver the solution through Windows Update. Or if you don’t want to wait, you can tell us in the comments and we’ll try to find another solution.

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published in August 2015 and has been since updated for freshness, and accuracy.

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