What can I do if Wi-Fi is connected but there is no internet access?
- Restart your computer
- Restart your internet modem and router
- Make sure you connect to the correct network
- Re-enter the wireless password
- Run commands in Command Prompt
- Use Windows Network Troubleshooter
- Update the network adapter driver
- Reset DNS
- Temporarily turn off your security software
- Temporarily turn off your Firewall
One of the most annoying problems regarding Wi-Fi is your device showing full Wi-Fi bars yet your Internet connection is still not working. Do not worry as this is a rather common situation. Below you can find some effective solutions to walk through if you are facing this situation.
Why is my computer connected to Wi-Fi but not the internet?
1. Restart your computer
This may seem like a useless suggestion, but many mysterious computer problems can be solved by simply restarting Windows. A simple reset will clear out the settings which could be causing your connectivity issues, and if it does not help, it only took a minute anyway. After your computer restarts:
- Click the Start button and go to Settings
- Navigate to Network & Internet and choose Wi-Fi (on the left side of the pane)
- Select the network connection you have and click Connect.
2. Restart your Internet modem and router
Another easy step that could totally fix your problem is unplugging both your modem and your router from their power sources, waiting for a few seconds, and plugging them back in. Restarting the router and modem flushes the memory contents and helps reset any background or lingering problems.
3. Make sure you connect to the correct network
Make sure your Wi-Fi device is not trying to reach a network next door because even if Wi-Fi is on and connected, you might still not have working internet. To verify this, open the Wi-Fi settings and check the network name you are trying to connect to. If you do not recognize it, then it is probably not your network.
Also, if your device is connected to a VPN service, you might see a full Wi-Fi connection but no internet connectivity. In this case, try a different VPN server or disconnect from the VPN completely to see if that fixes the problem.
4. Re-enter the wireless password
Some operating systems will not warn you if you put in the wrong wireless password. Your computer might show that you have a strong Wi-Fi signal but if the password is incorrect, the router will refuse to properly communicate with your device. If you are using a laptop on a public Wi-Fi hotspot, make sure the password is correct. You might be using an old password that used to work but has changed meanwhile.
5. Run commands in Command Prompt
The next solution you could try is running the commands below in Command Prompt. In order to do this, please follow the steps below:
- In the search box on the taskbar, type Command prompt
- Right-click Command prompt, and then select Run as administrator
- In the Command prompt, run the following commands in the listed order and press Enter after each command:
- netsh winsock reset
- netsh int ip reset
- ipconfig /release
- ipconfig /renew
- ipconfig /flushdns
You may need to restart your computer for the changes to take effect.
6. Use Windows Network Troubleshooter
You can also use the built-in Windows Network Troubleshooter to see what is causing the problem and to fix it automatically:
- Type Network Troubleshooter in the search box next to Start button
- Click on Identify and Repair Network Connections from the list that appears
- The Windows Network Troubleshooter will start
- The wizard will lead you through steps to troubleshoot the connection problem
7. Update the network adapter driver
Wi-Fi not working can probably be caused by missing or outdated network driver, so check to see if an updated driver is available:
- Tn the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
- Select Network adapters
- Right-click the network adapter, and then select Update driver
- Choose Search automatically for updated driver software and follow the steps
- Restart your computer
If Windows cannot find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. If your computer cannot connect to the Internet, you can download a driver on a different computer and save it to a USB flash drive, in order to manually install the driver on your PC. In order to do this, you will need to know your computer’s manufacturer and model name or number. After you downloaded the drivers:
- In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
- Select Network adapters
- Right-click the network adapter and then select Update driver
- Choose Browse my computer for driver software
- Select Browse and then select the location where the driver files are stored and press OK
- Select Next and follow the steps to install the driver
- Restart your computer
8. Reset DNS
Another solution you can try is resetting the DNS by following the steps below:
- Right-click the network connection icon at the bottom right corner and click Open Network and Sharing Center
- Click Change adapter settings
- Right-click your Wi-Fi adapter and click Properties
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties
- Click Obtain an IP address automatically
- If you still cannot connect to the internet, select Use the following DNS server addresses and fill in the addresses:
- Preferred DNS server: 18.104.22.168
- Alternate DNS server: 22.214.171.124
- RELATED: Fix: DNS issues on Windows 10
9. Temporarily turn off your security software
Your problem can be also caused by interference with your security software. To see if that is the case, temporarily turn off your security software and check if the problem is solved. Consult your software documentation for instructions to disable it. If this solves the problem, contact the vendor of your security software and ask them for advice, or install a different security program.
Note: While your security software is disabled, be extra careful what sites you visit, what emails you open and what files you download as your computer is very vulnerable. Make sure you turn your antivirus software back on as soon as you can to make sure your computer is better protected.
10. Temporarily turn off your Firewall
Windows comes with a built-in firewall application. It either permits or blocks incoming and outgoing traffic to help protect you against malicious content. However, sometimes, it can block web access for your entire computer. The solution below works for both the native firewall app as well as any third-party firewall apps you are running:
- Open the Start menu and type Command Prompt
- Right-click on the top link and select Run as administrator
- Type netsh advfirewall set allprofiles state off and press Enter
- Test whether internet access is now working
Similarly, to turn your firewalls back on, return to Command Prompt and type netsh advfirewall set allprofiles state on. If you’re using Windows 10’s built-in firewall, you can disable it directly from Control Panel as show in the screenshot below.
All in all, these are some of the workarounds that you can use if your Wi-Fi appears connected but the Internet is not working. Let us know which of these methods helped you fix your problem.
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