- Many users reported being connected to Wi-Fi only to see their Internet connection is not working.
- In this article, we are exploring some ways you can fix this issue.
- If you need more network-related troubleshooting articles take a look at our Network Fix page
- Make sure to bookmark our Fix section for more useful guides.
What can I do if Wi-Fi is connected but there is no internet access?
- Update the network adapter driver
- Restart your computer
- Restart your internet modem and router
- Make sure you connect to the correct network
- Re-enter the wireless password
- Run commands in Command Prompt
- Use Windows Network Troubleshooter
- Reset DNS
- Temporarily turn off your security software
- Temporarily turn off your Firewall
One of the most annoying problems regarding Wi-Fi is your device showing full Wi-Fi bars yet your Internet connection is still not working.
Do not worry as this is a rather common situation that many users are complaining about.
Below you can find some effective solutions to walkthrough if you are facing this situation.
How can I fix my device connected to Wi-Fi but not to the Internet?
1. Update the network adapter driver
Wi-Fi not working can probably be caused by missing or outdated network driver, and the way to solve this is to check and see if an updated driver is available.
Using a third party driver updated is the quickest way to fix this issue and we recommend using DriverFix.
This tool will scan your computer and inform you about outdated, damaged, or missing device drivers. Next, you can choose how to update your drivers: manually or automatically.
Once you install the software, it will start to scan your device and let you know your driver’s status. The scan will not take long and the better news about it is that it won’t use much CPU or RAM.
Next, you can either update the drivers one by one or in bulk.
Update your Wi-Fi and all the other drivers with this amazing software. It's fast, reliable and informs you about damaged or out-of-date drivers.
2. Restart your computer
- Click the Start button and go to Settings.
- Navigate to Network & Internet.
- Next, choose Wi-Fi.
- Select your network connection and click Connect.
3. Restart your Internet modem and router
Another easy step that could totally fix your problem is unplugging both your modem and your router from their power sources, waiting for a few seconds, and plugging them back in.
Restarting the router and modem flushes the memory contents and helps reset any background or lingering problems.
4. Make sure you connect to the correct network
Make sure your Wi-Fi device is not trying to reach a network next door because even if Wi-Fi is on and connected, you might still not have working internet.
To verify this, open the Wi-Fi settings and check the network name you are trying to connect to. If you do not recognize it, then it is probably not your network.
Also, if your device is connected to a VPN service, you might see a full Wi-Fi connection but no internet connectivity.
In this case, try a different VPN server or disconnect from the VPN completely to see if that fixes the problem.
5. Re-enter the wireless password
Some operating systems will not warn you if you put in the wrong wireless password.
Your computer might show that you have a strong Wi-Fi signal but if the password is incorrect, the router will refuse to properly communicate with your device.
If you are using a laptop on a public Wi-Fi hotspot, make sure the password is correct. You might be using an old password that used to work but has changed meanwhile.
6. Run commands in Command Prompt
- In the search box on the taskbar, type Command prompt.
- Right-click Command prompt, and then select Run as administrator.
- In the Command prompt, run the following commands.
netsh winsock reset
netsh int ip reset
7. Use Windows Network Troubleshooter
- Type Network Troubleshooter in the search box.
- Click on Identify and Repair Network Connections.
- The Windows Network Troubleshooter will start.
8. Reset DNS
- Right-click the network connection icon at the bottom right corner.
- Click Open Network and Sharing Center.
- Click Change adapter settings.
- Right-click your Wi-Fi adapter and click Properties.
- Select Internet Protocol Version 4 (TCP/IPv4).
- Next, click Properties.
- Click Obtain an IP address automatically.
- If you still cannot connect to the internet, select Use the following DNS server addresses and fill in the addresses:
- Preferred DNS server: 188.8.131.52
- Alternate DNS server: 184.108.40.206
9. Temporarily turn off your security software
Your problem can be also caused by interference with your security software. To see if that is the case, temporarily turn off your security software and check if the problem is solved.
Consult your software documentation for instructions to disable it. If this solves the problem, contact the vendor of your security software and ask them for advice, or install a different security program.
Note: While your security software is disabled, be extra careful what sites you visit, what emails you open and what files you download as your computer is very vulnerable.
Make sure you turn your antivirus software back on as soon as you can to make sure your computer is better protected.
10. Temporarily turn off your Firewall
- Open the Start menu and type Command Prompt.
- Right-click on the top link and select Run as administrator.
- Type netsh advfirewall set allprofiles state off.
- Next, press Enter.
Similarly, to turn your firewalls back on, return to Command Prompt and type netsh advfirewall set allprofiles state on.
If you’re using Windows 10’s built-in firewall, you can disable it directly from Control Panel as shown in the screenshot below.
All in all, these are some of the workarounds that you can use if your Wi-Fi appears connected but the Internet is not working. Let us know which of these methods helped you fix your problem.
Editor’s Note: This post was originally published in September 2018 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.Editor's Note: This article was originally published in September 2018 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.