Error 5005 on Ticketmaster: What Is It & How to Fix

Poor internet connection can trigger this error

by Loredana Harsana
Loredana Harsana
Loredana Harsana
Managing Editor
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • An invalid or expired payment card often triggers the error code 5005.
  • Avoid logging into Ticketmaster on multiple devices to prevent account restriction.
  • Ensure you have an updated browser that's supported by Ticketmaster.
ticketmaster error code 5005

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Websites like Ticketmaster are also prone to such errors. You might have run into error 5005 on Ticketmaster if you’re an old-time customer.

This article will provide you with the necessary steps to resolve this error. Also, you may encounter similar payment issues on the Airbnb checkout page.

What is Error Code 5005 Ticketmaster?

Traditionally, website errors are usually attributed to a malfunction on the Website’s server. Ticketmaster’s error code 5005 is no different. The error is typically attributed to a malfunction or technical glitch on the Website’s payment gateway.

You can experience the error while filling in ticket registration details and payment information or while processing the information for buying the tickets from Ticketmaster. 

The error is very common, especially when you’re trying to purchase tickets for a heavily publicized event. Don’t fret; we’ll have you ready to get those tickets by the end of this article. 

Why Do I Get the Error Code 5005?

  • Poor Internet connection – You need a stable internet connection to purchase a ticket successfully. If you have a congested network connection, you might run into the code 5005 error while using Ticketmaster.
  • Invalid payment card – All online services that utilize payment gateways require a fully functional card to make payments. If your card is expired, invalid, or not accepted by Ticketmaster’s payment gateway, you might get the error code 5005.
  • Server issues – Complex websites rely on servers to keep the Website online. If Ticketmaster’s server is not operational, you might be unable to purchase tickets due to the code 5005 error. 
  • Too many login attempts – If you’ve attempted logging into your Ticketmaster account from multiple devices, Ticketmaster might restrict you from making financial transactions on their Website under the suspicion of fraud resulting in the code 5005. 
  • Outdated or unsupported browser – Online payments require top-notch security. If you’re running an outdated or unsupported browser, you might be unable to make financial transactions due to security restrictions. 

Since we have outlined the potential causes, let’s look at how to fix this error.

How can I fix the Error Code 5005 on Ticketmaster?

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Before we go into advanced solutions, here are a few preliminary checks you should follow:

  • Restart your computer. If Windows 11 won’t restart, try these fixes.
  • Access Ticketmaster from a different device.
  • Wait for some time for the server issues to be fixed before retrying.
  • Check your card details to see the expiry dates and ensure they’re still valid. If you’ve got other cards with cash, you can test them on the Ticketmaster payment page to see if the error persists. 
  • Switch between the Ticketmaster app and the website.

If those steps couldn’t resolve the error code 5005, there are a few advanced troubleshooting techniques you can try.

1. Log out from all devices

  1. Launch your browser and go to Ticketmaster’s Website.
  2. Navigate to the top right corner of the interface and hover over your profile and click on Sign out.
  3. Repeat the steps on all your secondary devices, leaving only your primary device logged in. 

2. Update your browser

  1. Open your browser, click on the Menu bar, and select Settings from the drop-down.
  2. Click on About Chrome and select Check for Updates. Update the browser if there is any available update.

An outdated browser can also trigger the error 503 first byte timeout. Ensure that you always have the latest browser version installed to prevent future errors. 

3. Clear browser data

  1. Open your browser, click on the Menu bar, and select Settings from the drop-down.
  2. Select Privacy and Security and click Clear Browsing Data.
  3. Choose the Time range as All time, check the box for Browsing history, Cookies and other site data, and Cached images and files, then click Clear data.

After clearing all the browser data, you can revisit the Ticketmaster payment page. Similar to code 5005, error 503 can prevent you from accessing some websites. Further, you can read our guide on the three quick ways to help resolve this error

Ticketmaster is one of the most popular ticket merchants in America. If you run into the error code 5005 while using the service, look up our guide and follow through with the above steps.

If you have further questions or suggestions on this guide, do not hesitate to leave them in the comments section.

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