No PC gamer alive can call himself a true PC gamer if they haven’t tried a game from Ubisoft.

Don't forget to whitelist our website. This notification will not disappear until you do so.
You hate ads, we get it. We do as well. Unfortunately, this is the only way for us to continue providing stellar content and guides on how to fix your biggest tech issues. You can support our team of 30 members to continue doing their job by whitelisting our website. We only serve a handful of ads per page, without obstructing your access to content.

Of course, trends continue and the market for distributing games digitally is ever-changing.

That’s how game distribution platforms like Uplay, Origin, Steam, Epic Games Store or GOG came to be.

Uplay is Ubisoft‘s very own digital distribution platform of all content related to Ubisoft.

Here you can download games, DLCs, check Ubisoft-related news, and chat with other Uplay users.

However, no game distribution platform is perfect, and Uplay has its own fair share of issues.

One such issue is an error message some players are facing when trying to launch a game from Uplay.

Uplay not installed error

Speculations regarding the matter were soon to follow up on the official forums:

[…]it seems the game failed to communicate with UPlay, this error message is from the game not UPlay itself, most probably a spyware/AV is blocking ACS process to inject uplay hook, so check that and restart UPlay as admin

Following the suggestions on the forum, this article sums up a few solutions that could help you if you’re facing the same error message.

Uplay is installed but PC says it’s not

1. Uninstall Uplay and Re-install Uplay

  1. Press Windows + R
  2. Type in appwiz.cpl
  3. Look for the Uplay entry
  4. Right-click it
  5. Select Uninstall
  6. Once that is finished, hear over to Ubisoft‘s official website and download a fresh new Uplay client
  7. Install it

Keep note that when you uninstall Uplay, you need to back-up the save files for your locally stored single-player games.

2. Disable your antivirus program while running a Uplay title

Ho you do this varies depending on the antivirus client you are using.

Head over to your antivirus manufacturer’s homepage to see the exact steps.


Love gaming but staying secure at the same time? Why not give these antivirus software a try?


3. Run Uplay with administrator rights

  1. Right-click the Uplay icon on your desktop or in your Start Menu
  2. Select Run as administrator

4. Reboot your router

Turn off your router, keep it deactivated for around one minute, then activate it again.

If this doesn’t work, try to connect to the Internet directly through the cable, bypassing the router.

5. Disable any proxy or VPN

Make sure you disable the Work with Proxy settings in the Uplay client.

Additionally, try not to use any VPNs when launching Uplay, since that may cause issues.

6. Keep pressing Log in

In some cases, the error could be cause by a momentary mishap of communication. Sometimes persisting in pressing the log in button may work.