Getting The user account code is null error? Here’s how to fix it

Johnny Williams avatar. By: Johnny Williams
2 minute read
user account code null

Home » Fix » Getting The user account code is null error? Here’s how to fix it

Microsoft Outlook is a personal information manager from Microsoft’s Office suite, and it’s available to both individual users and organizations alike. Although often used as an email client, it also includes a calendar, task manager, contact manager, note taking, journal, and a web browsing helper.

New features were added to Outlook, which now features bill payment reminders and proxy support. The proxy support is available for Android and iOS, which is helpful in situations where Internet access is restricted by the use of SOCKS proxies.

How can I fix The user account code is null Outlook error?

  1. Modify the registry
  2. Change the policies

1. Modify the registry

This type of error occurs when you have multiple Microsoft Office versions on the computer. This eventually leads to a conflict of registry entries, which can affect users that have an Exchange account too.

If the returned value from your User Account is 0 on Outlook, then we have a problem. The normal value should be 512, which means that your account is enabled.

Always remember:

  • Whenever changing the Windows registry, first create a Restore Point, so you can go back to previous settings.
  • Import your contacts from the previous Outlook accounts into the one you currently wish to use.
  • Before attempting the fix, close all Microsoft Office applications that may be running.

You can fix that by following these steps:

  1. Firstly, click the Start button.
  2. Click the Run menu and enter the regedit command.
  3. Click the OK button, and the Registry Editor should now start.
    regedit User Account Code Null
  4. Navigate to the HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{00062FFF-0000-0000-C000-000000000046} registry key.
    typelib registry editor User Account Code Null
  5. If there are multiple key values displayed, delete all but the latest Microsoft Office version you wish to keep.
  6. Close the Registry Editor and restart your computer.

2. Change the policies

Now that we’ve figured that one out, what do we do when we’re receiving a null address? This type of error applies to Administrators who are responsible for managing gateway policies.

This fix involves setting up the rules to receive all inbound emails.

  1. Go to Options and select all inbound rules, then click on Applies from Everyone.
  2. In the same Option field, select Applies to and set it to Internal Addresses.

We hope these fixes were of help to you, in the meantime, what other issues have you experienced when using Microsoft Outlook?



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