FIX: Webcam not working on Windows 10 [Logitech, Dell]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
20 Comments
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  • Webcam issues are nothing out of the ordinary in Windows 10, even if it’s considered stable.
  • To solve this problem, you may disable all USB hubs. Even more, BullGuard is a worthy alternative to other rivals that cause these webcam inconveniences.
  • If you’re looking for similar quick solutions, check out this Webcam Troubleshooting section.
  • We also encourage you to bookmark this Laptop & Computer Issues Hub for error-free future experiences.
Fix webcam not working

It is very likely that your webcam won’t work after the upgrade to Windows 10. Luckily, this issue is minor and it could be solved in a few simple steps, buy installing the right driver.

Windows 10 is already a good and stable operating system. We can only expect it to behave like a fully-finished operating system.

Even so, Windows 10 still lacks a lot of drivers and features that are necessary for everyday use of the computer.

Many users enjoy their webcam frequently, but sometimes certain issues with the webcam can appear.

Speaking of webcam problems, users reported the following issues:

  • We can’t find your camera Windows 10 – This is a relatively common problem with Windows 10. If Windows can’t find your camera, try reconnecting it or reinstalling its drivers.
  • Webcam not in Device Manager – If your webcam isn’t listed in Device Manager, it’s possible that it’s disabled. Many laptops support a keyboard shortcut that allows you to disable your webcam, so be sure to look for it.
  • Integrated webcam not working – This is another problem that many users have with their webcam. If the webcam isn’t working, be sure to update your drivers to the latest version and check if that helps.
  • Webcam upside down – Several users reported that their webcam is upside down. This is a minor problem, and we covered a similar issue in our Skype camera is upside down article, so be sure to check it out.
  • Webcam used by another application – Sometimes you might get this message on your PC. If you’re having this problem, be sure to disable all startup applications and check if that helps.
  • Webcam not working, detected, recognized, turning on, showing up – There are various webcam problems that can occur, but you should be able to solve most of them by using one of our solutions.

What can I do if the webcam is not working on Windows 10?

1. Check your antivirus settings

get Bullguard

If you’re having webcam problems, the issue might be caused by your antivirus software. These tools tend to block your webcam in order to prevent hackers from spying on you.

Webcam blocking is a useful feature. However, it can cause issues with your webcam. To fix that, you should check your antivirus configuration and disable the webcam protection feature.

If that doesn’t help or if you can’t find this setting, you can try disabling your antivirus completely. Sometimes, in order to fix this problem, you need to remove your antivirus software completely.

Since it’s not safe to use a PC without an antivirus, consider switching to a different antivirus solution. If you’re looking for new security software tools, you might want to try BullGuard.

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2. Make sure that apps are allowed to use your webcam

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. When the Settings app opens, go to the Privacy section.
    Integrated webcam not working
  3. In the left pane, choose Camera. Now make sure that Let apps use my camera hardware option is checked. If the problem appears only with a specific app, check the Choose apps that can use your camera list and make sure that the camera is enabled for that app.
    Webcam upside down

Webcam problems can occur if applications aren’t allowed to use your webcam. Windows 10 added a privacy feature that allows you to choose which applications can access your webcam.

To fix this problem, you need to check your privacy settings by doing as described above. After that, your apps should be able to access your webcam without any problems.


3. Update your drivers

  1. Press Windows Key + X to open Win + X menu. Now choose Device Manager from the list.
    Webcam used by another application
  2. When Device Manager opens, locate your webcam on the list and choose Update driver.
    Webcam not in Device Manager
  3. Now choose Search automatically for updated driver software.
    Integrated webcam not working

Sometimes webcam problems can be caused by outdated or missing drivers. If you’re having this problem, we advise you to try updating your drivers.

You can do that in several different ways. The easiest method is to use the automatic update. Windows will now automatically search and download the suitable driver for your PC.

In some cases, you might have to install the driver manually.

Windows 10 comes with a set of default drivers and you can install them by doing the following:

  1. Repeat Step 1 and 2 from above.
  2. Now choose Browse my computer for driver software.
    Webcam upside down
  3. Select Let me pick from a list of available drivers on my computer.
    Webcam used by another application
  4. Select the brand of your webcam and model and follow the instructions on the screen to install the driver.

If that doesn’t work, you might want to try rolling back to the older driver. This is rather simple and you can do it by following these steps:

  1. Open Device Manager, locate your webcam and double click it.
  2. When the Properties window opens, navigate to the Driver tab. Now choose the Roll Back Driver option.
    Webcam not working

If this option isn’t available, you won’t be able to roll back to the older driver.

Although these methods are simple to use, the best way to update your webcam driver is to download the driver for it manually. Simply visit the manufacturer’s website and download the latest driver for your model.

Update drivers automatically (third-party tool suggested)

Downloading drivers manually can put your system to an unnecessary risk: getting the wrong driver installed. This may lead to serious malfunctions.

The safer and easier way to update drivers on a Windows computer is by using an automatic tool such as TweakBit Driver Updater.

Driver Updater automatically identifies each device on your computer and matches it with the latest driver versions from an extensive online database.

Drivers can then be updated in batches or one at a time, without requiring the user to make any complex decisions in the process. Here is how it works:

  1. Download and install TweakBit Driver Updater.
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.driver updater scanning for drivers
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the Update driver link next to the driver’s name. Or simply click the Update all button at the bottom to automatically install all recommended updates.
    Automatically Update complete

Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some features of this tool are not free.


 Toshiba webcam not working in Windows 10? Fix it in a few easy steps.


4. Check if your webcam is enabled

Many laptops allow you to enable or disable your webcam by using a keyboard shortcut. To check if your laptop supports this feature, look for a key that has a webcam picture on it.

To disable or enable your webcam, simply press the Fn key and that key together. On some laptops that keyboard shortcut is Fn + F6, but it might be different on your laptop.

To see if your laptop supports this feature and how to properly enable or disable your webcam, be sure to check your laptop’s instruction manual.


5. Disable all USB hubs

  1. Open Device Manager and expand Universal Serial Bus controllers section.
  2. Now locate USB Root Hub, right-click it and choose Disable from the menu.
    We can't find your camera Windows 10
  3. A confirmation dialog will now appear. Click Yes to disable the device.
    Webcam not in Device Manager
  4. Repeat the last two steps for all available USB hubs. Keep in mind that by disabling USB hubs you’ll cause other USB devices, including your mouse and keyboard to temporarily stop working.
  5. After disabling all USB hubs, restart your PC.
  6. Once your PC restarts, go back to Device Manager and enable all USB hubs.

According to users, sometimes your USB hub device can cause webcam problems to appear. However, you can easily fix this problem by disabling all USB hubs.

This is rather simple and you can do it by following the above steps.  After doing that, your webcam should start working again.


6. Install the default driver

  1. Open Device Manager.
  2. Locate your webcam on the list, right-click it, and choose Uninstall device.
    Webcam not detected
  3. When the confirmation dialog appears, check Delete the driver software for this device if available. Now click the Uninstall button.
    Webcam not recognized
  4. After uninstalling the driver, click Scan for hardware changes icon.
    C:\Users\metal\Pictures\Work pictures\webcam problems
  5. Windows will now install the default driver. If for some reason the default driver isn’t installed, restart your PC and check if that solves the issue.

Another way to fix this problem is to install the default driver. This is rather simple and you can do it by following the given steps.

After installing the default driver, the problem should be resolved and your webcam will start working again.


7. Rename SoftwareDistribution and catroot2 directories

  1. Start Command Prompt as administrator. You can do that by pressing Windows Key + X and choosing Command Prompt (Admin) from the menu. If the Command Prompt isn’t available, you can also use PowerShell (Admin).
    Webcam upside down
  2. When Command Prompt starts, enter the following commands:
    • net stop wuauserv
    • net stop cryptSvc
    • net stop bits
    • net stop msiserver
    • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    • ren C:\Windows\System32\catroot2 catroot2.old
    • net start wuauserv
    • net start cryptSvc
    • net start bits
    • net start msiserver

According to users, you can fix webcam problems simply by renaming SoftwareDistribtion and catroot2 directories. This is relatively simple and you can do it by running several commands.

After doing so, check if your webcam is working again.

If you’re still facing the webcam problem, besides checking for updates and installing necessary drivers, reach for the comments section.

We will do our best to help you further in order to solve your problem.

FAQ: Learn more about Windows 10 webcams

  • Why is my webcam not working on PC?

Apps that are not allowed to use your webcam and outdated drivers are both common culprits. To correct that, refer to this guide on how to fix Windows cannot download drivers.

  • How do I get my webcam to work on Windows 10?

You may update your drivers, disable all USB hubs, or apply the quick fixes detailed in this article dedicated to fixing webcam issues in Windows 10.

  • How do I change my webcam settings in Windows 10?

From the Start screen of Windows 10, you need to left-click on the Webcam app and follow this simple procedure on how to access webcam settings.

Editor’s Note: This post was originally published in March 2018 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

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  • I have a huge problem with my webcams constantly freezing and resetting or just plain crashing. I broadcast on twitch. I use 2 cameras. I was using a logitech c930e and a c920. they kept crashing. then switched the 930 to a microsoft lifecam and still same issue with it. Fresh install of windows 10 pro, updated all drivers, put cameras on separate hubs, reinstalled all broadcast software and it still keep crashing. I am losing money not being able to stream. What the heck?? This happens both in xsplit and obs. I am so sick of this. Give us win 7 pro back. And now i am reading we have to wait til sept for a fix? I have a really high end system this should not be happening. The popular registry work around doesn’t work for me either.

  • Hi all, I solved mine by expanding _Universal Serial Bus controllers_ in _Devices Manager_, then right clicked the _… Chipset Family USB Enhanced Host Controller…_ which was showing exclamation mark and _Update Driver_ . After the driver was updated my old webcam magically reappeared under _Imaging Devices_ (could not try other tricks found online because the webcam was not there anymore at all. Try it, hopefully will solve it for some of you too. Good luck!

  • My webcam just randomly stopped working on April 9, 2016. I have only had my Surface Pro 4 for about 2-3 weeks. I get an error code 0xA00F4244(0xC00D36D5) and when I trouble shoot the harware and devices I receive a message saying: Intel (R) Iris (TM) Graphics 540 is not working properly. I can’t figure out how to fix this error message. My device is up to date.

  • i have a dell vostro dell laptop after upgrading to windows 10 my dell laptop showing only blank sceen and my webcam drivers are also up to date

  • My web cam works for everything except the built in camera app, It makes my whole PC crash blue screen. I just upgraded my graphics card because of “other” win10 bugs but the camera app was working with win10 before The new graphics card. Now I have a new bug. My cam is old but I like it. Its a logictech quickcam pro4000. Now it is working with yahoo messenger and all but this is stupid lol

  • I was having the same problem after i upgraded to windows 10, and i could not find the answer anywhere, everything i tried would not work, So i went to ms updates, and updated everything and it now works. I think it was Flash player…try it and hopefully it will work for you too.

  • My cam works fine in FB and Skype, but the controller is gone so now I can’t take a picture with the PC which is how I turn in my time each wee to get paid.

  • MY Laptop is Samsung NP350V5C-A02UK, After upgrading to Windows 10 Webcam is not working at all, I installed it manually as well but still it does not work, My webcam model is SC-03FFL11939N, If any buddy can help me to resolve that issue I shall very appreciate them. Thanks

  • With so many
    brands of webcams and cameras available, there are many reasons why something
    might not work. Each brand is different, so it’s a good idea to check the
    manufacture’s website for user guides and troubleshooting help.

    For cameras
    that plug into your PC, the problem can often be fixed by disconnecting and
    reconnecting the camera.

    Another
    common solution is to close the app that’s having problems in a way that stops
    all the app’s processes. To do this, drag the app to the bottom of the screen
    and hold it there until the app flips over.

    If it’s
    still not working, there might be a problem with the camera’s drivers. You can
    install driver updates from your camera’s manufacturer, or you can use your
    PC’s default drivers. If the suggestions here don’t solve your problem, check
    out the in the Windows forum for solutions that other people have found for
    specific devices.

    To install
    updates from the manufacturer

    Swipe in from the right edge of the screen,
    and then tap Search.

    (If you’re using a mouse, point to the
    lower-right corner of the screen, move the mouse pointer up, and then click
    Search.)

    Enter Device Manager in the search box, tap
    or click Settings, and then tap or click Device Manager in the results.

    Expand Imaging devices.

    Right-click the camera that’s having
    problems and tap or click Update Driver Software.

    Tap or click Search automatically for
    updated driver software, and then follow the on-screen instructions. This might
    include restarting your PC.

    To install
    your PC’s default drivers

    Swipe in from the right edge of the screen,
    and then tap Search.

    (If you’re using a mouse, point to the
    lower-right corner of the screen, move the mouse pointer up, and then click
    Search.)

    Enter Device Manager in the search box, tap
    or click Settings, and then tap or click Device Manager in the results.

    Expand Imaging devices.

    Right-click the camera that’s having
    problems and tap or click Update Driver Software.

    Tap or click Browse my computer for driver
    software.

    Tap or click Let me pick from a list of
    device drivers on my computer.

    Select USB Video Device, click Next, and
    then follow the on-screen instructions. This might include restarting your PC.

  • i just sucked because of my webcam the whole day after win10 update. chrome was freezing, youtube was freezing, sound driver was freezing, skype was freezing. i knew it must be something with the sound but i couldnt figure it out what might be the problem. i uninstalled the sound driver, i tried adobe flash install from adobe site, uninstalled skype, chrome, everything, .net, microsoft stuffs, everything i could. nothing. then it hit me: the webcamera has a microphone! i couldnt even uninstall its driver, i had to restart in safe mode. finally i could get rid of it, i unplugged it, now everything is working like a charm! f***ck you webcam!

  • Hi I have the same issue with my toshiba laptop. The windows 8 webcam driver hasn’t changed anything. I am not sure I have to install the driver to a specific location. It appeared to do it automatically.

  • My webcam isn’t working. Why do they release the version when it is not fully developed. They should have atleast cautioned the users before upgrading. I am so pissed off!

  • They didn’t tell us this before update to 10 in fact they said my machine was compatible with 10. Biggest mistake I’ve made is upgrading.

  • i upgraded from windows 7 to windows 10 and two tymes i installed the webcam driver still its not working..please help

  • Ever since i updated my Windows 10 to preview build 10130, my web cam wouldn’t work on Skype. I also tried testing it on online camera applications, it didn’t show up in there as well. But surprisingly, when i made a Skype call from desktop to mobile, the camera started working. I repeated the same action with Skype for desktop, but the video kept loading. I distinctly remember that this issue was non-existent in all the previous builds. Please help me identify the root cause of the issue. Thank you.