It is very likely that your webcam won’t work after the upgrade to Windows 10 Technical Preview. Luckily, this issue is minor and it could be solved in few simple steps, buy installing the right driver.

Windows 10 Technical Preview is present on testers’ computers for a while and users are constantly providing feedback in order to help Microsoft to make as good and stable operating system as possible. Of course, since Windows 10 is still in it’s developing and testing phase we can’t expect it to behave like fully-finished operating system. Windows 10 still lacks a lot of drivers and features that are necessary for everyday use of the computer.

Many users use their webcam frequently, but sometimes certain issues with the webcam can appear. Speaking of webcam problems, users reported the following issues:

  • We can’t find your camera Windows 10 – This is a relatively common problem with Windows 10. If Windows can’t find your camera, try reconnecting it or reinstalling its drivers.
  • Webcam not in Device Manager – If your webcam isn’t listed in Device Manager, it’s possible that it’s disabled. Many laptops support a keyboard shortcut that allows you to disable your webcam, so be sure to look for it.
  • Integrated webcam not working – This is another problem that many users have with their webcam. If the webcam isn’t working, be sure to update your drivers to the latest version and check if that helps.
  • Webcam upside down – Several users reported that their webcam is upside down. This is a minor problem, and we covered a similar issue in our Skype camera is upside down article, so be sure to check it out.
  • Webcam used by another application – Sometimes you might get this message on your PC. If you’re having this problem, be sure to disable all startup applications and check if that helps.
  • Webcam not working, detected, recognized, turning on, showing up – There are various webcam problems that can occur, but you should be able to solve most of them by using one of our solutions.

Solution 1 – Check your antivirus settings

If you’re having webcam problems on Windows 10, the issue might be caused by your antivirus software. Many antivirus tools tend to block your webcam in order to prevent hackers from spying on you. Webcam blocking is a useful feature, however, it can cause issues with your webcam.

To fix this problem, it’s advised that you check your antivirus configuration and disable webcam protection feature. If that doesn’t help or if you can’t find this setting, you can try disabling your antivirus completely.

Sometimes in order to fix this problem, you need to remove your antivirus software completely. Since it’s not safe to use a PC without an antivirus, you should consider switching to a different antivirus solution. If you’re looking for a new security software, you might want to try BullGuard or Bitdefender. Both applications offer great features, so be sure to consider them.

Solution 2 – Make sure that apps are allowed to use your webcam

Webcam problems can occur if applications aren’t allowed to use your webcam. Windows 10 added a privacy feature that allows you to choose which applications can access your webcam. To fix this problem, you need to check your privacy settings by doing the following:

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. When Settings app opens, go to Privacy section.
    Integrated webcam not working
  3. In the left pane, choose Camera. Now make sure that Let apps use my camera hardware option is checked. If the problem appears only with a specific app, check the Choose apps that can use your camera list and make sure that the camera is enabled for that app.
    Webcam upside down

After changing this setting, your apps should be able to access your webcam without any problems.

Solution 3 – Update your drivers

Sometimes webcam problems can be caused by outdated or missing drivers. If you’re having this problem, we advise you to try updating your drivers. You can do that in several different ways. The easiest method is to use the automatic update. To do that, follow these steps:

  1. Press Windows Key + X to open Win + X menu. Now choose Device Manager from the list.
    Webcam used by another application
  2. When Device Manager opens, locate your webcam on the list and choose Update driver.
    Webcam not in Device Manager
  3. Now choose Search automatically for updated driver software.
    Integrated webcam not working

Windows will now automatically search and download the suitable driver for your PC. In some cases, you might have to install the driver manually.

Windows 10 comes with a set of default drivers and you can install them by doing the following:

  1. Repeat Step 1 and 2 from above.
  2. Now choose Browse my computer for driver software.
    Webcam upside down
  3. Select Let me pick from a list of available drivers on my computer.
    Webcam used by another application
  4. Select the brand of your webcam and model and follow the instructions on the screen to install the driver.

If that doesn’t work, you might want to try rolling back to the older driver. This is rather simple and you can do it by following these steps:

  1. Open Device Manager, locate your webcam and double click it.
  2. When the Properties window opens, navigate to the Driver tab. Now choose Roll Back Driver option.
    Webcam not working

If this option isn’t available, you won’t be able to rollback to the older driver.

Although these methods are simple to use, the best way to update your webcam driver is to download the driver for it manually. Simply visit the manufacturer’s website and download the latest driver for your model.

Update drivers automatically (third-party tool suggested)

Downloading drivers manually can put your system to an unnecessary risk: getting the wrong driver installed. This may lead to serious malfunctions. The safer and easier way to update drivers on a Windows computer is by using an automatic tool such as TweakBit Driver Updater.

Driver Updater automatically identifies each device on your computer and matches it with the latest driver versions from an extensive online database. Drivers can then be updated in batches or one at a time, without requiring the user to make any complex decisions in the process. Here is how it works:

    1. Download and install TweakBit Driver Updaterdriver updater starting window
    2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.driver updater scanning for drivers
    1. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
      Automatically Update complete
      Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some features of this tool are not free.

Solution 4 – Check if your webcam is enabled

Many laptops allow you to enable or disable your webcam by using a keyboard shortcut. To check if your laptop supports this feature, look for a key that has a webcam picture on it. To disable or enable your webcam, simply press Fn key and that key together.

On some laptops that keyboard shortcut is Fn + F6, but it might be different on your laptop. To see if your laptop supports this feature and how to properly enable or disable your webcam, be sure to check your laptop’s instruction manual.

Solution 5 – Disable all USB hubs

According to users, sometimes your USB hub device can cause webcam problems to appear. However, you can easily fix this problem by disabling all USB hubs. This is rather simple and you can do it by following these steps:

  1. Open Device Manager and expand Universal Serial Bus controllers section.
  2. Now locate USB Root Hub, right click it and choose Disable from the menu.
    We can't find your camera Windows 10
  3. A confirmation dialog will now appear. Click Yes to disable the device.
    Webcam not in Device Manager
  4. Repeat last two steps for all available USB hubs. Keep in mind that by disabling USB hubs you’ll cause other USB devices, including your mouse and keyboard to temporarily stop working.
  5. After disabling all USB hubs, restart your PC.
  6. Once your PC restarts, go back to Device Manager and enable all USB hubs.

After doing that, your webcam should start working again.

Solution 6 – Install the default driver

Another way to fix this problem is to install the default driver. This is rather simple and you can do it by following these steps:

  1. Open Device Manager.
  2. Locate your webcam on the list, right click it and choose Uninstall device.
    Webcam not detected
  3. When the confirmation dialog appears, check Delete the driver software for this device if available. Now click the Uninstall button.
    Webcam not recognized
  4. After uninstalling the driver, click Scan for hardware changes icon.
    C:\Users\metal\Pictures\Work pictures\webcam problems
  5. Windows will now install the default driver. If for some reason the default driver isn’t installed, restart your PC and check if that solves the issue.

After installing the default driver, the problem should be resolved and your webcam will start working again.

Solution 7 – Rename SoftwareDistribution and catroot2 directories

According to users, you can fix webcam problems simply by renaming SoftwareDistribtion and catroot2 directories. This is relatively simple and you can do it by running several commands:

  1. Start Command Prompt as administrator. You can do that by pressing Windows Key + X and choosing Command Prompt (Admin) from the menu. If Command Prompt isn’t available, you can also use PowerShell (Admin).
    Webcam upside down
  2. When Command Prompt starts, enter the following commands:
    • net stop wuauserv
    • net stop cryptSvc
    • net stop bits
    • net stop msiserver
    • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    • ren C:\Windows\System32\catroot2 catroot2.old
    • net start wuauserv
    • net start cryptSvc
    • net start bits
    • net start msiserver

After running these commands, check if your webcam is working again.

If you’re still facing the webcam problem, besides checking for updates and installing necessary drivers, reach for the comments section, we will do our best to help you further in order to solve your problem.

Editor’s Note: This post was originally published in April 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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