Fix: Cortana is Disabled by Company Policy in Windows 10

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Home » Fix » Fix: Cortana is Disabled by Company Policy in Windows 10

The Settings app on Windows 10 is the new modern control center to make changes in a lot of the components on Windows 10. Windows 10 was developed as an operating system that not only home users, but also the office users could use.

When you use Windows 10 in an office, chances are that many settings and programs on Windows 10 are disabled by default by your organization. This is a measure taken by companies to make sure that their employees are not able to access any kind of setting or part of operating system that they are not allowed to.

What to do if  Cortana is Disabled by Company Policy

Table of contents:

Fix – Cortana disabled by Company Policy

It is totally understandable if your company has restricted use of Cortana on your office/company machine but if you have a PC at home and you still see this message, then it might be disappointing for sure. This is an error on Microsoft’s part and can happen cause of a lot of reasons.

Reasons such as having your work or school Microsoft Exchange account setup on your PC can restrict you from using Cortana at all! But you can actually fix this pretty easily. You can just remove that email account from work or school that is restricting you from using Cortana. Let’s see how to fix this.

Solution 1 – Make sure your PC is running Cortana supported region and language

Follow the steps to verify the language and region settings. This should fix this error.

cortana language pack speech

  • Open start menu and then look for Settings.
  • Now go to Time & Language Settings.
  • The look for the Region & Language Settings.
  • Choose the country as United States and set the English (United States) as the default for the machine.

Solution 2 – Delete your work/school email account

Follow the above steps and you will not see the error message. But if you still see the message, move to the Mail app on Windows 10. Most of the users who received the machines either from school or from their workplace have Corporate Exchange account configured in the Windows 10’s Mail app. These accounts may not allow Cortana to be used. To fix this follow below steps.

disabled by company policy mail app 1

  • Open the start menu and type Mail and open the first result.
  • Click on Accounts then click on the corporate account and a new window will open up.


disabled by company policy mail app

  • You will now see an option that says Delete account and upon clicking that button, you will be able to remove that account from your computer.

Solution 3 – Check Regional settings

If you were able to use Cortana seamlessly before the update, and now it’s not available, there’s a great chance that something with your Region settings is wrong. Either you have installed an unsupported language by mistake or the installation changed the settings on its own. In both cases, you can resolve this issue in a few easy steps.

  1. Open Settings.
  2. Go to Region & Language.
  3. Under the Country or Region drop-down menu, select one of the supported regions/countries.
  4. Now, go to Speech.
  5. Under the Speech Language drop-down menu, select one of the supported spoken languages.
  6. Restart your PC and the Cortana should be placed on the taskbar after the system is up

Solution 4 – Run the Apps Troubleshooter

We can also use Windows 10’s built-in troubleshooting tool to resolve problems with Cortana. Here’s what you need to do:

  1. Go to Settings
  2. Head over to Update & Security > Troubleshoot
  3. Find Windows Store apps, and click Run the troubleshooter
  4. Follow further on-screen instructions
  5. Restart your computer

Solution 5 – Reset Cortana

If none of the previous solutions resolved the problem, let’s try resetting cortana. To reset Cortana, just follow these instructions:

  1. Go to Search, type powershell and run Windows PowerShell as administrator.
  2. When PowerShell starts, run the following command: Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest­.xml

Solution 6 – Enable Cortana in Registry

If there’s no other way activate Cortana, there’s a useful Registry tweak you can try. To enable Cortana in the Registry Editor, do as follows:

  1. Go to Search, type regedit, right-click regedit and choose Run as Administrator.
  2. Navigate to HKEY_CURRENT_USER > SOFTWARE >Microsoft >Windows > CurrentVersion >Search.
  3. Change the BingSearchEnabled value from 0 to 1.
  4. Make sure all of the Cortana flags are set to 1 instead of 0.
  5. Restart PC and check out Cortana again.

Solution 7 – Run the SFC scan

If Windows 10’s troubleshooter didn’t get the job done, we can try with the SFC scan. Here’s how to run it:

  1. Right-click on the Start Menu button, and open Command Prompt (Admin).
  2. Enter the following line and press Enter: sfc/scannow
  3. Wait until the process is done (it may take a while).
  4. If the solution is found, it will automatically be applied.
  5. Now, close the Command Prompt and restart your computer.

Solution 8 – Run DISM

And the last troubleshooter we’re going to try is DISM. Here’s how to run DISM in Windows 10:

  1. Open the Command Prompt as shown above.
  2. Enter the following command and press Enter:
      • DISM.exe /Online /Cleanup-image /Restorehealth
  3. Wait for the process to finish.
  4. Restart your computer.
  5. In case the DISM can’t obtain files online, try using your installation USB or DVD. Insert media and type following command:
      • DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess
  6. Make sure to replace ”C:RepairSourceWindows” path of your DVD or USB.
  7. Follow further on-screen instructions.

Fix “Managed by your organization” message

“Managed by your organization” message mostly appears when try and change the settings for Microsoft’s default telemetry program. If you don’t know what a telemetry program is, then let me explain it to you. As you know Microsoft collects a bunch of anonymous usage data from your Windows 10 machine. Telemetry helps them in capturing and sending the data from your PC to Microsoft’s servers where Microsoft will look at your data and see how people are using their PC to enhance the experience in a better way. You need to make some changes in order to make sure Cortana works.

  • Open the start menu and then open the Settings app.
  • Open the Privacy settings and then scroll down and choose Feedback & diagnostics.
  • Change the Diagnostic and usage settings to either Full or Enhanced.

Windows 10’s Cortana and some other services need this setting to be at ‘Enhanced’ or even ‘full’ mode. After changing these settings, Cortana will work on your machine normally.

Editor’s Note: This post was originally published in January 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.



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