FIX: Microsoft Photos app video export stuck

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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  • Microsoft Photos is the default image viewer of the Windows 10 OS.
  • Unfortunately, the video export feature has been known to have issues, and that is what we will be discussing in the article below.
  • There are plenty of other similar articles in our dedicated hub for troubleshooting System Errors, so check that out as well.
  • You can find even more great articles on our dedicated Windows 10 Fix page.
Windows 10 Photos app video export stuck

Windows 10 Photos app is a handy application with slideshow and video editing features. Unfortunately, some users have reported Windows 10 Photos app video export stuck problem.

The error message associated with this issue reads “something went wrong, We couldn’t export your video”. This problem can occur due to many reasons, including corrupted Photos app. You can find similar issues in the Microsoft community.

I choose the medium setting on export and then it starts to save until it reaches 17% through and it comes up with a message saying ‘something went wrong. We couldn’t export your video’ 

This troubleshooting guide will help you to fix Photos app video export stuck issue in Windows 10.


How do I fix a failed Microsoft Photos app video export failed

1. Use an alternative program for exporting videos

If you had enough of Microsoft Photo’s mishaps, then maybe it is time to move on to a different tool to fulfill your video exporting needs. That being said, no tool can do the job better than Adobe Premiere Pro.

This product is an industry-standard in terms of video editing, and its versatility in terms of supported file formats allows it to handle pretty much any time of video file.

However, if you aren’t interested in video editing, you can simply use it as a file converter and exporter, allowing you to transform to and from any format.

Note: Normally, this product is subscription-based, but you can now take advantage of a 7-day trial that each account can register to. During this period, you can test out Adobe Premiere Pro as much as you want, without any limitations.

Download Adobe Premiere Pro free


2. Run Microsoft app troubleshooter

  1. Windows 10 comes with built-in Microsoft apps troubleshooter. The troubleshooter will scan the system for any issues and fix them.
  2. Click on Start and select Settings.
  3. Go to Update and Security.
  4. From the left pane click on Troubleshoot.
  5. Scroll down to the end and click on Windows Store Apps.
    Windows 10 Photos app video export stuck
  6. Click the Run the troubleshooter button.
  7. The troubleshooter will scan the Windows Store apps for any issues. If found, it will recommend some fixes.
  8. Apply the fixes and check for any improvements.

10 of the best PC video-editing software for Windows 10


3. Terminate and reset Photos app

  1. If the issue persists, resetting the app can fix any temporary issues with the app.
  2. Click on Start and select Settings.
  3. Go to Apps.
  4. Search for photos app and click on it.
  5. Click on Advanced Options.
    Windows 10 Photos app video export stuck
  6. Scroll down and click on the Terminate button. This will kill any process related to the app.
    Windows 10 Photos app video export stuck
  7. Next, click the Reset button. Click Yes to confirm the action.
  8. Once the Reset is complete, search and launch the Photos app.
    • Try to export the video and check if the Windows 10 Photos app video export stuck issue is resolved.

4. Update or reinstall the Photos app

4.1 Update Photos app

Windows 10 Photos app video export failed

  1. First, check if new updates are available for the Photos app.
  2. Open the Windows Store app and search for the Photos app.
  3. If a new update is available, download and install it.
  4. After the update is installed, try exporting a video.

4.2 Reinstall Photos app

  1. As a last resort, you may try to uninstall the Photos app to fix the issue.
    • This should help you resolve any issue that is embedded in the Photos app, causing an issue with video export.
  2. Right-click on Start.
  3. Select “Windows PowerShell (Admin)” option.
    Windows 10 Photos app video export failed
  4. In the PowerShell window, enter the following command and hit enter:
    • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  5. This will uninstall the Photos app from your PC.
  6. Restart the computer.
  7. After the reinstall, launch the Microsoft Windows Store.
  8. Search for the Photos app and install it.
  9. Check if the photos and videos appear in the Photos app.
    • If not, double-click on the videos that you want, and it will start appearing in the Photos app.
  10. Try to export the video and check for any improvements.

You can fix video export failed issues with the Photos app in Windows 10 by following the steps in this article. Do let us know which fix helped in the comments.


FAQ: Learn more about Microsoft Photos

  • What is Microsoft Photos?

Microsoft Photos is the default photo viewer of the Windows 10 OS. Unfortunately, the app is known for its issues when handling photos.

  • Is Microsoft Photos free?

Yes, Microsoft Photos is a completely free program that comes pre-installed with Windows 10. However, there are other free photo-viewing apps out there as well.

  • Where can I download Microsoft Photos?

If for any reason the app has been uninstalled, you can redownload Microsoft Photos form the Microsoft Store.


Editor’s Note: This post was originally published in September 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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