Screenshot not working in Windows 11? Try these fixes

Loredana Harsana
by Loredana Harsana
Windows & Software Expert
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was on top of the world and... Read more
Affiliate Disclosure
  • Our users found the print screen feature to not be functioning as expected after installing Windows 11.
  • Snipping Tool is a native feature that works well for the most part, with a few minor glitches.
  • If pressing the Print screen key doesn't work, you can alternatively try a handy keyboard shortcut that you'll find below.
snipping tool error windows 11 screenshot not working
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Whether you’re using a smartphone, a tablet, or a PC running Windows 11, taking a screenshot of your screen is really useful.

Even though the operating system has a great deal to offer in terms of new functionalities, looks, and interface improvements, its core is not that different from its predecessors.

You’ve come to the right place if your screenshot feature or Snipping Tool isn’t working as expected. We’ll walk you through some troubleshooting steps that should get them back up and running.

Snipping Tool remains an important utility for many of us. Any problems with the app can easily take a toll on productivity.

But if the issue persists, you can consider switching to third-party apps to fulfill your screenshot needs.

How do I take a screenshot in Windows 11?

Microsoft’s desktop operating system has had a plethora of choices for collecting photographs from your PC’s screen for quite some time, perhaps too many.
snipping toool search windows 11 screenshot not working

Fortunately, Windows 11 makes things easier. We’ll show you how to take screenshots on your PC using the new operating system.

The ways range from traditional keyboard shortcuts to more modern, powerful tools that allow you to do things like set screenshot timers, edit, and share them.

You’ve been able to take a screenshot with the press of a single key since well before Windows 11: PrtSC. Some keyboards spell it out all the way to the bottom of the Print Screen.

To copy the entire desktop image to the clipboard, use this key. Then, using any app that accepts pasted images, such as Paint, Paint 3D, or Adobe Photoshop, paste the image in.

You may also use PrtSc in conjunction with OneDrive to have it create an image file of your screenshot in it automatically. Because the result is so different from the usual option, it saves you the extra steps of opening an app and pasting from the clipboard.

Windows 11 cleans up the previous screenshot tooling confusion by combining the earlier Snipping Tool with Windows 10’s terrific Snip & Sketch tool.

By hitting Windows + Shift + S, you can quickly access the Snipping Tool. You can use that keyboard shortcut to take a screenshot with a rectangular selection, freehand selection, whole window, or full-screen capture.

Instead of using the keyboard shortcut, type Snipping in the Start menu and open the program window to employ a timer before snapping the screen.

How can I fix screenshot issues in Windows 11?

1. Check the date and time set

  1. Press the Windows key + I to open the Settings app, navigate to Time & Language, and select Date & Time from the right panel.
    time and language windows 11 screenshot not working
  2. If the Set time automatically option is switched on, turn it off.
    set time auto off windows 11 screenshot not working
  3. Select Change next to Set date and time manually.
    set date manually windows 11 screenshot not working
  4. Change the date to October 31 or before, then set it back to the latest current date.

By manually resetting the time and date, the Snipping Tool reconfigures its settings, therefore correcting any potential problems that may have occurred previously.

2. Restart the app

  1. Press Ctrl + Shift + Esc on your keyboard to launch the Task Manager app, then select the Snipping Tool app under the Process tab, anc click the End Task button at the bottom.
    end task snipping toolwindows 11 screenshot not working
  2. Now press Windows + S to open the search function and type in snipping tool to re-open it.
    search snipping   windows 11 screenshot not working

Once the program has been relaunched, you have the option of either closing it or leaving it open in the taskbar. To take screenshots with it, hit the Windows + Shift + S keyboard shortcut combination.

3. Allow the Snipping Tool to run in background

  1. Press the Windows key + I to open the Settings app on your PC and navigate to the Apps tab on the left, then click on Apps & features from the right panel.
    apps and features   windows 11 screenshot not working
  2. Use the search box to locate the Snipping Tool app quickly. Now use the three-dot menu on its right side to open Advanced options.
    advanced options snipping tool   windows 11 screenshot not working
  3. Under Background apps permission use the drop-down menu to choose Always from the list.
    always   windows 11 screenshot not working

4. Repair the app

  1. Press the Windows key + S to open the search bar and type in snipping tool, then right-click on the most relevant result, and choose App settings from the drop-down menu.
    app settings snipp   windows 11 screenshot not working
  2. Next, scroll down to the Reset section and click on the Repair button.
    reset snipp   windows 11 screenshot not working

If repairing the app doesn’t help, you can try resetting it by clicking on the Reset button under the same section. Note that resetting the app will delete your entire app data.

5. Use other hotkey combinations

If hitting the single PrtSc key does not yield results, you might try the keyboard shortcut buttons listed below:

With the Alt key + PrtSc, you can capture the currently chosen window and save it using Paint or another image-editing tool of your choosing.

These great free photo editing apps are waiting for you. Even if the list is for Windows 10, most of them may be enjoyed in Windows 11 too.

Likewise, a screenshot will be taken by pressing the Windows + PrtSc hotkeys combination, which will be saved to the Screenshots folder with the name Screenshot (NUMBER).

This folder can be found in the Pictures folder on your PC. Please keep in mind that on laptops, the combination Fn + Windows + PrtSc should be used.

6. Check the F lock key

Some keyboards contain an F Mode or F Lock key, which can be useful. If they are turned off, the print screen key will not work properly. For the print screen key to function, you must first enable the F Mode or F Lock keys by pressing them.

7. Update the keyboard driver

  1. Press the Windows key + X and choose Device Manager from the shortcut menu.
    device manager  windows 11 screenshot not working
  2. Expand the Keyboards directory and then right-click on Standard PS/2 Keyboard. Lastly, select Update driver from the opened menu.
    keyboard update  windows 11 screenshot not working
  3. Select Search automatically for updated driver software and wait for Windows to automatically install the latest driver.
    search automatically  windows 11 screenshot not working

After the update procedure is complete, restart your computer and check to see if the print screen key is now operational. We strongly advocate using a specialist program such as DriverFix to do automatic scans for out-of-date drivers.

5. Run the SFC scan

  1. Press the Windows + S keys then search for cmd and right-click on the most relevant result to open it as an administrator.
    cmd search   windows 11 screenshot not working
  2. Type or paste in the following command and press Enter:
    sfc /scannow
    sfc scan windows 11  windows 11 screenshot not working

Wait for the completion of the process. After you’ve finished, restart your computer and launch the Snipping Tool software to test if everything is working properly.

How do I change where screenshots go in Windows 11?

With the Snipping Tool, you might not need to use a third-party screenshot application anymore. Everything on the screen can be simply captured with the built-in app.
screenshots location windows 11 screenshot not working

Screenshots taken with the built-in screenshot tool are kept by default in this directory: C:\Users\<user name>\Pictures\Screenshots

However, you can move the default location to a different folder for easy access or any other requirements if you wish. To begin, use Windows Explorer and navigate to the directory: C:\Users\<user name>\Pictures\Screenshots

Please note that <user name> should be replaced with your actual username.

Right-click the Screenshots folder in the photos directory and choose Properties from the popup menu. The next step is to go to the Location tab and press the Move button.

Select the destination folder you want to use as your default screenshot folder in the File Explorer box and click Select Folder.

You’ll get a dialog box asking if you want to move all of your files from the old location to the new one, you’ll need to select Yes.

Those programs, including Snipping Tool, that used the Screenshots folder to store photographs by default will now use the newly selected destination directory after completing the aforementioned instructions.

As you can see, certain features in the new OS have changed dramatically, while others haven’t. If you want to learn more about the subject, here’s a full comparison of Windows 10 vs Windows 11.

If you are interested in finding out more about screenshot tools, check out our guide on how to take a screenshot in Windows 11.

Comment below and tell us the screenshot tool you are using and which solution you found to be the most effective.

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