Fix: Xbox error XBOS3008

Milan Stanojevic avatar. By: Milan Stanojevic
4 minute read

Home » Fix » Fix: Xbox error XBOS3008

In order to purchase certain content on Xbox Live you can use a prepaid code on your Xbox. Unfortunately, certain errors can occur while redeeming a prepaid code, and users reported error XBOS3008, so let’s see how to fix it.

Xbox error XBOS3008, how to fix it?

Table of contents:

  1. Check the status of Xbox Live services
  2. Check the status of your Xbox Live subscription
  3. Check if you’re using an Xbox Live Gold trial subscription
  4. Delete and redownload your profile
  5. Clear the system cache
  6. Power cycle your console

Fix – Xbox error XBOS3008

Solution 1 – Check the status of Xbox Live services

In order to redeem codes and make purchases on Xbox Live, all Xbox Live services need to run properly. You can check the status of Xbox Live services simply by visiting Xbox website. If one of the services isn’t properly running, you might not be able to purchase anything and you’ll encounter XBOS3008 error. Unfortunately, you can’t do anything to fix this problem, and you’ll have to wait until Microsoft fixes the issue.

Solution 2 – Check the status of your Xbox Live subscription

You should know that prepaid codes can’t be used or activated if your Xbox subscription is suspended or if it has a balance due. If your subscription is suspended, you’ll need to update your payment information in order to fix this problem. To do that, follow these steps:

  1. Log in to your Microsoft account using any web browser.
  2. After that, navigate to Services & subscriptions page.
  3. Select the blue question mark under Status and select Pay now link.

If you want, you can also update payment information on Xbox One. To do that, do the following:

  1. Select Settings > Account > Subscriptions.
  2. Locate the suspended subscription and select it.
  3. In Payment and billing section select Pay now option.
  4. Choose how you want to pay and follow the instructions on the screen.

Solution 3 – Check if you’re using an Xbox Live Gold trial subscription

Xbox Live Gold trial subscriptions will allow you to play games online, but there are certain limitations that you should know about. For example, if you have an Xbox Live Gold trial subscription, you can’t redeem a prepaid code to extend the subscription period. However, you’ll be able to redeem the code after your current subscription expires. In addition, using an Xbox Live Gold trial subscription will prevent you from accessing Games with Gold. Another limitation of trial Xbox Live Gold subscription is that you can’t stack prepaid codes. This means that you can’t start another trial period before your current trial period expires. You can still use prepaid codes to receive a separate Xbox Live Gold trial subscription, but as we already mentioned, you won’t be able to stack prepaid codes.

Solution 4 – Delete and re-download your profile

The next thing we’re going to try is re-downloading your profile. Here’s how to do that:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Go to Storage > All Devices > Gamer Profiles.
  4. Select your gamertag that you want to delete.
  5. Select Delete.
  6. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

Solution 5 – Clear the system cache

Clearing the system cache is a general solution that can mainly help with any problem. So, we’re going to try it, as well. Here’s what you need to do:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y  on your controller (you can select any storage device, because the system will clear the cache for all of them).
  5. Select Clear System Cache.
  6. Confirm the action.
  7. Restart your console

Solution 6 – Power cycle your console

If other solutions don’t work, you might want to perform a factory reset. This option will usually delete all files from your console and reset it to original state. This means that you’ll delete all your accounts, saved games, settings and files. If you want to keep your files, we strongly suggest that you back them up to a USB flash drive before starting the reset process. To reset your Xbox to factory settings, do the following:

  1. Open the guide by scrolling left on the Home screen.
  2. Select Settings and go to All Settings.
  3. Choose System > Console info & updates.
  4. Select Reset console.
  5. You should see two options available: Reset and keep my games & apps and Reset and remove everything. We suggest that you use the first option since this option will only reset your console and delete potentially corrupted data without deleting games and other large files. If that option doesn’t work and the problem still persists, be sure to use Reset and remove everything option. This option will delete all downloaded games, saved games, accounts and applications, therefore if you want to preserve some of your files, we suggest that you back them up before using this option.

Xbox error XBOS3008 will prevent you from using prepaid codes on Xbox Live, but we hope that you fixed this error by using one of our solutions.

Editor’s Note: This post was originally published in June 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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