FIX: Xbox error XBOS3008

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • This error will prevent you from using prepaid codes on Xbox Live, this is why we're presenting the following troubleshooting steps that will help you fix this issue.
  • One quick solution is to do a power cycle your on your console. Check this solution and others in this article.
  • Find more useful tips by checking our Xbox troubleshooting hub. Here you can find Xbox related information, guides, and other goodies.
  • For Xbox One specific errors go to Fix Xbox One issues page.

In order to purchase certain content on Xbox Live, you can use a prepaid code on your Xbox. Unfortunately, certain errors can occur while redeeming a prepaid code, and users reported error XBOS3008, so let’s see how to fix it.

  1. Check the status of Xbox Live services
  2. Check the status of your Xbox Live subscription
  3. Check if you’re using an Xbox Live Gold trial subscription
  4. Delete and redownload your profile
  5. Clear the system cache
  6. Power cycle your console

Xbox error XBOS3008, how to fix it?

1. Check the status of Xbox Live services

In order to redeem codes and make purchases on Xbox Live, all Xbox Live services need to run properly. You can check the status of Xbox Live services simply by visiting Xbox website. If one of the services isn’t properly running, you might not be able to purchase anything and you’ll encounter XBOS3008 error. Unfortunately, you can’t do anything to fix this problem, and you’ll have to wait until Microsoft fixes the issue.

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2. Check the status of your Xbox Live subscription

You should know that prepaid codes can’t be used or activated if your Xbox subscription is suspended or if it has a balance due. If your subscription is suspended, you’ll need to update your payment information in order to fix this problem. To do that, follow these steps:

  1. Log in to your Microsoft account using any web browser.
  2. After that, navigate to Services & subscriptions page.
  3. Select the blue question mark under Status and select Pay now link.

If you want, you can also update the payment information on Xbox One. To do that, do the following:

  1. Select Settings > Account > Subscriptions.
  2. Locate the suspended subscription and select it.
  3. In the Payment and billing section select Pay now option.
  4. Choose how you want to pay and follow the instructions on the screen.

3. Check if you’re using an Xbox Live Gold trial subscription

Xbox Live Gold trial subscriptions will allow you to play games online, but there are certain limitations that you should know about. For example, if you have an Xbox Live Gold trial subscription, you can’t redeem a prepaid code to extend the subscription period. However, you’ll be able to redeem the code after your current subscription expires. In addition, using an Xbox Live Gold trial subscription will prevent you from accessing Games with Gold. Another limitation of trial Xbox Live Gold subscription is that you can’t stack prepaid codes. This means that you can’t start another trial period before your current trial period expires. You can still use prepaid codes to receive a separate Xbox Live Gold trial subscription, but as we already mentioned, you won’t be able to stack prepaid codes.

4. Delete and re-download your profile

The next thing we’re going to try is re-downloading your profile. Here’s how to do that:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Go to Storage > All Devices > Gamer Profiles.
  4. Select your Gamertag that you want to delete.
  5. Select Delete.
  6. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

5. Clear the system cache

Clearing the system cache is a general solution that can mainly help with any problem. So, we’re going to try it, as well. Here’s what you need to do:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y  on your controller (you can select any storage device because the system will clear the cache for all of them).
  5. Select Clear System Cache.
  6. Confirm the action.
  7. Restart your console

6. Power cycle your console

If other solutions don’t work, you might want to perform a factory reset. This option will usually delete all files from your console and reset it to the original state. This means that you’ll delete all your accounts, saved games, settings, and files. If you want to keep your files, we strongly suggest that you back them up to a USB flash drive before starting the reset process. To reset your Xbox to factory settings, do the following:

  1. Open the guide by scrolling left on the Home screen.
  2. Select Settings and go to All Settings.
  3. Choose System > Console info & updates.
  4. Select Reset console.
  5. You should see two options available: Reset and keep my games & apps and Reset and remove everything. We suggest that you use the first option since this option will only reset your console and delete potentially corrupted data without deleting games and other large files. If that option doesn’t work and the problem still persists, be sure to use Reset and remove everything option. This option will delete all downloaded games, saved games, accounts, and applications, therefore if you want to preserve some of your files, we suggest that you back them up before using this option.

Xbox error XBOS3008 will prevent you from using prepaid codes on Xbox Live, but we hope that you fixed this error by using one of our solutions.

FAQ: Learn more  Xbox errors

  • Why does Xbox One say system error?

You can either restart from the option available on-screen – Restart this Xbox or press and hold the Xbox button for nearly 10 seconds to turn off the console. This error code might mean that the update had some issue during installation, and the only way out it is to update it offline.

  • When do I clear the system cache on my Xbox One?

Temporary files and data are often stored on the console to help the overall performance of the game. Unfortunately, these cached files can get corrupted over causing game loading errors or connectivity issues. To fix this you might need to clear the cache.

Editor’s Note: This post was originally published in January 2019 and it has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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