Xbox Live keeps asking for password [GUARANTEED FIX]

Madalina Dinita
by Madalina Dinita
Managing Editor
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  • A number of Xbox One users have reported that Xbox Live keeps asking for a password. Needless to say, this annoying issue has found its way onto various forums, and a eventually a fix was found.
  • Worst case scenario, you will have to delete your account from the console, but make sure you follow the prior steps before you go all out. The article bellow has the all the information you need.
  • Our Xbox troubleshooting hub has a multitude of fixes for various Xbox related nags. Make sure to give it a look if more problems arise.
  • if your problems are specific to Xbox One then you can go straight to our Fix Xbox One issues section and jump the middleman.
xbox live keeps asking for password

Users of Xbox One have reported that Xbox Live keeps asking for their password. This can be an annoying issue since you have to log in each time you want to play something, but in today’s article, we’ll show you how to fix this problem once and for all.

Every time I turn on my Xbox it wants me to sign in. I put in my email and password. After I hit the check box to remember the password, an error message pops up saying that my email or password is incorrect. However, it still allows me to connect and play online, it just does not remember the info each time.

What to do if Xbox Live keeps asking for a password?

1. Restart Xbox One

xbox controller Xbox live keeps asking for password

  1. Hold press the Xbox button right at the middle of the controller. This will open the Power Center on Xbox One.
  2. Then, select the Restart Console and then select Restart to confirm.
  3. After Xbox One restarts, try sign in once more.

2. Clear the cache

clear xbox one cache Xbox live keeps asking for password

  1. On your controller, press on the Guide button. Then, navigate to Settings.
  2. Select System Settings.
  3. Choose the Memory or Storage Option.
  4. Highlight a storage device of your choice and Press Y on your controller.
  5. Choose the Clear System Cache option.
  6. Restart your Xbox One Console using steps in the solution above.

3. Restore all Factory Settings

factory settings Xbox live keeps asking for password

  1. Press the Xbox button, this will open the guide.
  2. Select Settings and navigate to System Settings then Console Info.
  3. Select the Reset Console option.
  4. After step 3, two options will pop up on your screen.
    • Reset but keep my apps and games: this option will reset the OS and will help you delete any corrupt data but it will keep your apps and games
    • Reset and remove all: this option reset all the settings back to default and removes everything including saved games, games, apps and user data

4. Delete your Profile on Xbox One Console

delete xbox profile Xbox live keeps asking for password

  1. Delete your Profile.
  2. Clear your System Cache by following the steps in Solution 2.
  3. Restart your Xbox as it is done in Solution 1.
  4. Download your Profile again then check if the issue persists.

5. Remove your account and Add again to your Console

remove xbox one account Xbox live keeps asking for password

  1. Remove account from Console.
    • Press the Xbox button, this will open the guide.
    • Select Settings and navigate to System Settings then Select Remove accounts.
    • Select your account and confirm.
  2. Restart Xbox One
    • Hold press the Xbox button right at the middle of the controller, this will open the Power Center of Xbox One.
    • Select the Restart Console and then select Restart also.
  3. Add your account to Console again.
    • Press the Xbox button, this will open the guide.
    • Select the Sign In option and then Select Add New.
    • Input the email address and password of your Microsoft account.
    • Follow the onscreen instruction to personalize your settings.

With these solutions, you should be able to resolve the Xbox live keeps asking for password issue.

FAQ: Learn more about Xbox Live

  • How do you reset Xbox Live password?

Click on Security & privacy from the Home page, then choose Change password. A verification code might be sent to your e-mail or telephone in order to verify your identity. Once that step is done you can select Change your password.

  • What is an Xbox Live passkey?

This is an extra layer of security that is faster than e-mail and password, and more secure than voice. The passkey can help protect you against unwanted access from an ingenious child that may have his own agenda in regard to what constitutes parental controls.

  • Can you use the same Xbox Live account on two different consoles?

Yes, you can. But before you can use your profile on a different console you need to first download it from Xbox Live, or transfer it from a USB memory stick on which you load it in advance.

Editor’s note: This post was originally published in June 2019 and has been since completely revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.