How to Fix Frequent Windows Mixed Reality Issues

Windows Mixed Reality is an impressive technology developed by Microsoft that blends reality and virtual worlds.

This so-called hybrid reality is becoming more and more affordable and popular among users.

Unfortunately, Microsoft still has a lot of work to do in order to polish Windows Mixed Reality so as to make it more stable and reliable because several users reported that Mixed Reality is not installing.

Many potential Windows Mixed Reality errors and issues may occur. In this article, we’ll show you how to fix the most common ones.

How can I fix Windows Mixed Reality bugs and errors?

1. PC can’t run Windows Mixed Reality

Make sure your computer’s hardware setup is compatible with Windows Mixed Reality.
Install the latest Windows 10 updates or upgrade your system to the latest Windows 10 OS version, which is currently the Fall Creators Update.

2. Xbox One controller won’t work on Windows Mixed Reality

Make sure your controller is turned on, fully charged, and connected to the PC. Replace its batteries.
If you’re using a Bluetooth controller, make sure it’s paired. Go to Settings > Devices > Bluetooth & other devices to see if it’s listed on the page.

3. Windows Mixed Reality headset stopped tracking

1. Make sure the lights are turned on. Check to see if anything obstructs your headset’s inside-out tracking cameras.
2. Wait for a few seconds for tracking to resume.
3. Restart the Windows Mixed Reality Portal.

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4. Something Went Wrong error 2181038087-12

This error usually occurs when HMD is plugged into a USB port on which a non-Microsoft USB device driver is running.
To fix error 2181038087-12, launch Device Manager > expand the Universal Serial Bus controllers category > uninstall the driver for each item that includes the text “eXtensible Host Controller” and doesn’t have “Microsoft” in the name.

Now, ensure that all the drivers containing the text “eXtensible Host Controller” have “Microsoft” at the end.

5. Something Went Wrong error 2181038087-4

This error occurs when the headset driver failed to initialize the two tracking cameras. Unplug and replug your headset to solve this problem. You can also try reinstalling the driver if the problem persists.

6. Something Went Wrong error 2181038087-11

This error indicates that your CPU is too old and incompatible with Windows Mixed Reality. You need to buy a new Windows Mixed Reality-compatible PC to fix this error. Check out the list of compatible devices here.

There is also a tool available that automatically checks if your computer is compatible with WMR.

7. Wi-fi speed is slow when motion controllers are turned on

Your notebook may share a Wi-Fi antenna with Bluetooth when using 2.4GHz access points. Open Device Manager and switch band preference to 5GHz.

8. Windows Mixed Reality overheats PC

This is a common issue when using WMR. Ensure that the fans that blow air into/out of your PC are not blocked, and try to use the PC in a cool environment. Remove all heat sources pointed at the PC.

For more information on how to prevent overheating issues on PC, check out the articles below:

9. The Mixed Reality world often freezes

This issue could be caused by an app or system fatal error or a temporary memory or CPU abnormal usage level.

1. Open task manager and make sure that you have at least 20% CPU free and 400MB memory free
2. Check to see if any processes crashed. Open event viewer, navigate to Windows Logs -> Application and Error level event entries.
3. Reboot your PC if this problem persists.

10. Steam VR is crashing

Launch the Mixed Reality Portal first, and then try relaunching SteamVR. Ensure you’re not running a Beta version of the Steam client.

For more information on how to fix other Windows Mixed Reality issues, go to Microsoft’s Support page.