Can’t connect to VPN on PC

By: Madeleine Dean
3 minute read

If you can’t enable VPN on your PC, follow the troubleshooting steps listed in this article to fix this problem. Most VPN connection failures are triggered by various elements preventing your PC from connecting to VPN servers.

In this troubleshooting guide, we’re going to list the most common factors blocking VPN connections and we’ll also show you to eliminate them.

How to fix VPN connection issues

Solution 1 — Reboot your PC/ modem

Sometimes, a simple action such as restarting your PC or modem can work wonders. Keeping your devices plugged in for days on end may cause system resources to run low. Reboot your PC, router and modem and then try to enable the VPN connection again to see if this fixed the problem.

Also, make sure that your router supports VPN. You can go to the manufacturer’s website to check this information.  Don’t forget to log out of your VPN account and then sign back in.

Solution 2 —Update your router

If you haven’t updated your router/ modem in a long time, this may explain why your system won’t support VPN connections. Install the latest firmware updates available for your modem, restart the device and then try to connect to your VPN network again.

Solution 3 — Change the port/ connection

Your VPN connection may not be available due to port issues. As a result, go to your VPN’s settings page and set the connection to another port.

Solution 4 — Disable your antivirus/ firewall

Sometimes, antivirus software or firewalls may prevent you from enabling your VPN. Temporarily disable these tools and turn on your VPN. If this works, this means that your antivirus/ firewall is conflicting with your VPN connection.

In this case, add the VPN to your exceptions list and you’ll be able to use it with the antivirus/ firewall running on your PC.

Solution 5 — Uninstall network adapters

  1. Go to Start > type ‘Device Manager’ > double-click the first result
  2. Go to Network Adapters > expand the selection
  3. Select Uninstall WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP).
  4. Then Scan for hardware changes > the adapters that you uninstalled should come back
  5. Try enabling your VPN connection again.

Solution 6 — Restart your DHCP Client

  1. Close your browser
  2. Go to Start > type ‘services’ > double-click the first result
  3. Locate the DHCP Client > right-click it > select Restart
  4. Connect to your VPN again > launch your browser and check the connection.

Solution 7 — Change your VPN type to PPTP/ SSTP

Some users reported that they managed to fix the VPN connection issues that they encountered after having changed the VPN type from Automatic to PPTP or SSTP. Try this solution and see if it works for you as well.

Solution 8 — Uninstall your VPN

If none of the solutions listed above helped you, try uninstalling and reinstalling your VPN software.

We hope that one of the workarounds listed in this article helped you restore your VPN connection. As always, if you’ve come across other solutions to fix this issue, you can help the Windows community by listing the troubleshooting steps in the comment section below.

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