Here’s what to do when your VPN stops working

By: Elsie Otachi
4 minute read
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When your VPN stops working, it could be due to several reasons, including internet connectivity, incorrect login details, unpaid subscriptions, or technical reasons such as server issues, among others.

A VPN restores privacy to your internet experience, so if it stops working, this privacy is no longer assured. However, you’ll have to check on things like the ports being used, your network, and much more before you pin point on the main problem causing it not to work.

Before contacting your VPN provider, check out some of the common issues and their potential fixes listed below.

FIX: VPN stops working

  1. Preliminary fixes
  2. Flush the DNS
  3. Reinstall your VPN
  4. Change your VPN

1. Preliminary fixes

If your VPN stops working, try the following general troubleshooting fixes before trying the next solutions:

  • Check if there’s a device that is causing the problem, by rebooting all affected devices such as your computer, hubs, your router, and/or modem, whether your connection is working okay without connecting your VPN
  • Connect your VPN on another device within the same network and see if it helps. If it does, then the issue is probably with the device you’ve been using
  • Connect your computer directly to your modem – bypass your router – if this helps, then your router is causing issues with your VPN account as sometimes router settings can affect your VPN
  • Check your firewall software and test if it’s conflicting with your VPN. Disable and try connecting again. If it works, then you need to set up an exception to use your VPN while your firewall is running, or, set an exception for all traffic to the VPN’s server address
  • Delete the first VPN connection you created and see if the second one will work
  • Check your country or ISP as they may block VPN connections. You can confirm with friends in the same area or contact your ISP directly
  • Ensure you entered the correct passwords (without spaces) and username
  • Check date and time settings on your computer to ensure they’re correct
  • If your VPN doesn’t support multi-device use on a single account, then check if you’re sharing with another device and use just one
  • Change your time zone
  • Clear your browser cache as the old information you used before is still there.
  • Ensure you’re running the latest version of your VPN
  • Ensure the server you’re connecting to is online and available
  • Try another internet connection
  • Try changing the connection to another port/protocol and find one that works for you.

— RELATED: VPN got blocked by Windows firewall? Here’s how to fix it

2. Flush the DNS

Doing this lets your computer access your VPN’s DNS automatically for the proper/correct entries. To do this:

  • Click Start
  • Select All Apps
  • Click Accessories
  • Right click Start and select Command Prompt (Admin)

Surface Pro won't connect to WiFi Windows 10

  • Type ipconfig /flushdns and press Enter. A confirmation that says: Windows IP Configuration Successfully flushed the DNS Resolver Cache will be displayed

3. Reinstall your VPN

  • Right click Start and select Run

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    This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

    1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  • Type regedit and press Enter

  • You will now see the User Account Control dialog box.
  • Click Yes
  • In the Registry Editor, under Computer, double-click on HKEY_LOCAL_MACHINE.

Important updates are pending

  • Under HKEY_LOCAL_MACHINE, double-click on SOFTWARE and then [your]VPN.
  • If you cannot find [your]VPN directly beneath SOFTWARE, go to SOFTWARE Classes[your]VPN.
  • Right-click on [your]VPN and then click Delete. After deletion, you should no longer see your VPNunder Wow6432Node

— RELATED: Fix: Wi-Fi is getting disconnected when a VPN connection is made

4. Change your VPN

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If all else fails, and your VPN stops working at all, get a VPN that will not let you down and can work. One of the best you can use is CyberGhost VPN.

Some of the features of CyberGhost include:

  • A large server network in many different locations – over 1000 VPN servers in over 30 of the most popular countries
  • Unblock Streaming feature to access geo-restricted content
  • IP hiding
  • IP sharing for extra security
  • DNS Leak protection
  • Multi-platform privacy
  • 256-bit encryption technology
  • WiFi protection in a public area
  • Strict no logs policy that won’t track your online activity
  • Multi-platform apps for your laptop and other devices
  • Security for conversations
  • Blocks ads and malware
  • Highest speeds for streaming

What’s more, once CyberGhost is connected, it lets you know the details about the site you’re visiting, server location and status of your protection online.

Install now Cyberghost VPN

Let us know in the comments section if any of these solutions helped.

RELATED STORIES TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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