Microsoft Intune Gets Remote Sign-In for Unattended Support

Microsoft has added unattended remote troubleshooting for Windows PCs with the Intune August 2026 service release, allowing authorized helpdesk staff to access corporate devices even when users are away.

The feature, called Remote Help Windows Unattended Support with Remote Sign-In, lets support personnel connect directly from the Windows login screen and sign in with their own authorized credentials.

Microsoft Intune can now troubleshoot PCs without the user

Previously, Remote Help sessions typically required someone at the PC to approve the connection. Unattended support removes that requirement for eligible corporate devices.

Microsoft runs the helpdesk session separately from the user’s existing Windows session. The user’s session stays locked and preserved while technicians work, and users can regain control by signing back in.

If someone is already using the PC, Windows displays a notification about the remote connection.

Unattended Remote Help has strict device requirements

The feature only supports physical, corporate-owned Windows PCs enrolled in Intune.

Devices must use an x64 processor and be Microsoft Entra ID joined or Microsoft Entra hybrid joined. The PC must also remain powered on and connected to the internet.

Microsoft requires the Intune Management Extension, Remote Desktop, Azure Virtual Desktop Agent, and Agent Bootloader. Administrators can deploy the required components through Intune.

Microsoft does not support personal or BYOD PCs, Windows 365 Cloud PCs, Azure Virtual Desktop systems, or other virtual devices.

Microsoft adds dedicated permissions and auditing

Microsoft introduced a new RBAC permission called “Windows unattended control remote sign-in,” giving administrators more control over which helpdesk workers and device groups can use unattended access.

The Intune admin center provides separate attended and unattended remote-control options and checks device prerequisites before starting a connection.

Administrators can also monitor active sessions, review previous connections, and use Intune audit logs to check who accessed a device and when.

The functionality comes with Intune Suite Service Release 2608, the Remote Help standalone add-on, and eligible Microsoft 365 E3/E5 licensing. Organizations still need to meet Microsoft’s Remote Help licensing and device requirements.

Elsewhere, Entra ID is retiring CSS properties, while Microsoft has given Edge users a deadline to replace MDAG and WIP.

Microsoft has also delayed the Whiteboard retirement, extending its previous shutdown timeline.