Fix: DirecTV Error Eode 775

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by Tashreef Shareef 

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Key notes

  • If you're getting the DirectTV error code 775, you won't usually be able to watch TV.
  • To resolve this problem, check your DirectTV receiver for connection issues and follow the next suggested methods.
DirecTV troubleshoot connection

The DirectTV error code 775 occurs if your receiver has trouble communicating with the satellite dish. The error leaves the screen pixelated or frozen.

The error can occur for many reasons, including a loose connection between your receiver or TV, issues with the SWiM power inserter, and even heavy rain and storms.

If you are also troubled by this error, here are a couple of troubleshooting tips to help you resolve the DirectTV error code 775.

How do I fix the DirectTV error code 775?

1. Check your DirectTV receiver for connection issues

  1. Take out the DirectTV receiver. It is usually placed on the TV unit.
  2. Check the back of the receiver for any connection, such as the Satellite-In that might be loose.
  3. Ensure all the cables on the back of your DirectTV receiver are firmly connected.
  4. Try unplugging all the cables and then reconnect them to be on the safe side.

A loose connection is one of the common reasons for the DirectTV error code 775. Make sure you check the receiver for any connection issues and correct them to fix the error.

2. Check your SWM power inserter

DirectTV error code 775
  1. Locate the SWM power inserter plugged into the power outlet and unplug it.
  2. Leave the power inserter idle for a few minutes.
  3. Plug back the power inserter back to the power outlet.
  4. Make sure everything is connected correctly.
  5. Disconnecting and reconnecting the SWM power inserter will reset the device.
  6. Power on your DirectTV receiver and the TV to see if that resolves the error.

DirectTV users take advantage of the SWM power inserter to ensure enough power for all the devices connected to the dish.

Earlier, the receiver itself was powering the dish. So, ensuring the SWM power inserter is properly functioning is key to resolving any issues with your DirectTV.

3.  Other solutions to try

DirectTV error code 775
  • Wait out the storm
    • The error can also occur due to natural occurrences like heavy rain and a solar storm that may create interferences.
    • If the error is occurring during these times, you may have to wait for the DirectTV services to be back online.
  • Disconnect and reconnect the lines
    • If you are comfortable in getting your hands dirty, try unplugging and reconnecting the wired lines.
    • Find the DirectTV box located outside the house, and unscrew every line ran into it, including the mainline.
    • Reconnect the cord and check for any improvements.
  • Contact the support
    • If everything fails, the issue can be due to DirectTV hardware failure.
    • You may contact the DirectTV help to resolve the issue.
    • The tech help can visit your residence and take a look at the issue.

The Direct TV error code 775 is a common connection error that gets resolved automatically in several hours. However, you can try the steps listed in this article to fix the issue if the error is not resolved automatically.

Also, find out what to do if YouTube is not working on DirecTV.

Tashreef Shareef

Tashreef Shareef Shield

Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services to IoT at WindowsReport.