Your Adobe App Is Not Genuine: 3 Ways to Remove This Pop Up

Disable Adobe services to stop this message from appearing

by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • The Adobe Genuine Software Integrity Service sometimes blocks your access to the Adobe apps with pop-up messages.
  • The solution to blocking the Adobe Genuine Software Integrity service is to remove its instances

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Adobe offers some of the best photo editing software on the market. However, many users reported Your Adobe app is not genuine message while using it.

The full message states the following:

Your Adobe app is not genuine. Adobe reserves the right to disable this software after a 9 day grace period.

What’s more, it seems the message appears on the screen even though they have bought legitimate copies of Adobe products.

This issue applies to Windows and Mac, and to see how to fix Your Adobe app is not genuine on Mac, you’ll have to visit a separate guide because this one will focus solely on Windows.

What does the Adobe Genuine Software Integrity Service do?

This service regularly checks whether your Adobe applications are genuine. In case they are not, you receive an Your adobe software is not genuine message, like the one from above, stating that your Adobe app is not genuine.

However, as shown, this service can be wrong and give an error message to users who own genuine copies of apps.

Do I need Adobe genuine service?

Although Adobe states that this service is necessary, given how many issues it causes, it is safe to delete it so that you can return to using your bought products in peace.

Remember that some potential issues with Adobe software can occur if you remove this service.

How do I get rid of Adobe app not genuine message?

In this article

1. Get your own Adobe product key at a special price

Expert tip:


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For those of you who don’t have an official Adobe product or product suite, we recommend downloading the latest version from the official product’s webpage and installing it before starting to make any changes to your PC.

Here’s the list of Adobe products and the links to their official pages:

Adobe Product Name Download link (clickable)
Adobe Acrobat Reader DC Official Webpage Link
Adobe After Effects Official Webpage Link
Adobe Dreamweaver Official Webpage Link
Adobe InCopy Official Webpage Link
Adobe Animate Official Webpage Link
Adobe Audition Official Webpage Link
Adobe Bridge Official Webpage Link
Adobe Captivate Official Webpage Link
Adobe Creative Cloud Official Webpage Link
Adobe Illustrator Official Webpage Link
Adobe InDesign Official Webpage Link
Adobe Lightroom Official Webpage Link
Adobe Photoshop Official Webpage Link
Adobe Premiere Pro Official Webpage Link
Adobe Spark Official Webpage Link

2. Disable the Adobe Genuine Software Integrity service

2.1 Remove the Adobe Genuine Software Integrity Service via Task Manager

  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. Find the Adobe Genuine Integrity service in the Processes tab, right-click it, and choose Open file location. It should open a folder named AdobeGCIClient.

  3. Go back to Task Manager, click on the Adobe Genuine Integrity process, and then hit End Task.
  4. Delete the AdobeGCIClient folder opened in Step 2.
  5. Restart your computer and check if the problem is gone.

If the issue still exists after the folder was re-created, try to rename it to something similar instead of deleting it.

Alternatively, you can do the same thing but in a more advanced way that guarantees the complete removal of the Adobe Genuine Software:

2.2 Delete the Adobe Genuine Software Integrity Service via CMD

  1. Type cmd in the Windows search box, right-click the result, and select Run as administrator.
  2. Then, in cmd, type the following command and press Enter: sc delete AGSService
  3. After doing that, close Command Prompt.

3. Remove the Adobe Updater Startup Utility

  1. Type cmd in the Windows search box, right-click the result, and select Run as administrator.

  2. Type the following command and press Enter: sc delete AAMUpdater

  3. To remove the task, type Task Scheduler in the Windows search box and select Task Scheduler.
  4. Now find and delete the AdobeAAMUpdater task.

In case you’re wondering if Adobe can disable your software, we suggest not risking it and using the steps mentioned in this guide.

If you followed the steps correctly, the Adobe software you are using is not genuine pop-up message on Windows 10 should now be gone, and you should be able to continue your work without any interruptions.

Moreover, the Adobe Genuine Software Integrity Service should never bother you again, as it is gone for good.

If you haven’t tried Adobe software, you might be interested to get Adobe software without a subscription and give it a try?

For any other questions or another fix to the Adobe unlicensed software pop-up, reach for the comments section below, and we’ll be sure to take a look.

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