FIX: Adobe software you are using is not genuine

Vlad Turiceanu
by Vlad Turiceanu
Editor-in-Chief
Last update:
Affiliate Disclosure

  • Adobe Genuine Software Integrity service sometimes blocks your access to the Adobe apps with pop-up messages.
  • The solution to blocking Adobe Genuine Software Integrity service is to remove its instances.
  • AdobeGCIClient is one such instance that you can remove via Task Manger.
  • AAMUpdater is another instance, that can be deleted via CMD.
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The Adobe Suite is one of the most complete editing packages for video/photo that you can use. It delivers a lot of features in multiple apps and they are all very intuitive and user-friendly.

In the latest releases, Adobe started to implement the Adobe Genuine Software Integrity more aggressively. This is meant to discourage piracy and keep better track of genuine users.

But recently, more and more Windows 10 users reported this message: The Adobe software you are using is not genuine.

What’s more, it seems the message appears on the screen even though they have bought legitimate copies of Adobe products.

This issue applies to Windows and Mac alike, and today we’ll take a look at viable solutions for all the Windows 10 users out there.

How do I avoid the Adobe not genuine message?

1. Get your own Adobe product key at a special price

make sure your adobe product is genuine

For those of you who don’t have an official Adobe product or product suite, we recommend downloading the latest version from the official product’s webpage and install it before starting making any changes to your PC.

Here’s the list of Adobe products and the links to their official pages:

Adobe Product NameDownload link (clickable)
Adobe Acrobat Reader DCOfficial Webpage Link
Adobe After EffectsOfficial Webpage Link
Adobe DreamweaverOfficial Webpage Link
Adobe InCopyOfficial Webpage Link
Adobe AnimateOfficial Webpage Link
Adobe AuditionOfficial Webpage Link
Adobe BridgeOfficial Webpage Link
Adobe CaptivateOfficial Webpage Link
Adobe Creative CloudOfficial Webpage Link
Adobe IllustratorOfficial Webpage Link
Adobe InDesignOfficial Webpage Link
Adobe LightroomOfficial Webpage Link
Adobe PhotoshopOfficial Webpage Link
Adobe Premiere ProOfficial Webpage Link
Adobe SparkOfficial Webpage Link

2. Disable Adobe Genuine Software Integrity service

The most successful fix among users is to delete and remove all instances of the software responsible for the pop-up message, which is Adobe Genuine Software Integrity.

Remove via Task Manager

  1. Press Ctrl + Alt + Del to open Task Manager.adobe software is not genuine on windwos 10
  2. Find the Adobe Genuine Integrity service in the Processes tab, right-click it, and choose Open File Location. It should open a folder named AdobeGCIClient.
  3. Go back to Task Manager, click on the Adobe Genuine Integrity process, and then hit End Task.
  4. Delete the AdobeGCIClient folder opened at step 2.
  5. Restart your computer and check if the problem is gone.

If the issue still exists and after the folder was re-created, instead of deleting it try to rename it to something similar.

Alternatively, you can do the same thing but in a more advanced way that guarantees the complete removal of the Adobe Genuine Software:

Remove via CMD

Adobe Software You Are Using is Not Genuine on windows 10

  1. To delete the service, type cmd in the Windows search box, right-click the result, and select Run as administrator.
  2. Then, in cmd, type sc delete AGSService and hit Enter.

3. Remove Adobe Updater Startup Utility

  1. To delete the service, type cmd in the Windows search box, right-click the result, and select Run as administrator.fix Adobe Software Not Genuine

  2. Then, in cmd, type sc delete AAMUpdater and hit Enter.
  3. To remove the task, type Task Scheduler in the Windows search box and hit enter.
  4. Now find and delete the AdobeAAMUpdater task.

If you followed the steps correctly, the Adobe software you are using is not genuine pop-up message on Windows 10 should now be gone and you should be able to continue your work without any interruptions.

For any other questions or another fix to the problem, just reach for the comments section below and we’ll be sure to take a look.

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i FOLLOWED THESE INSTRUCTIONS WHEN PUBLISHED AND EVERYTHING WAS GREAT. NOW I’m GETTING THE “NOT GENUINE” ERROR WHEN RUNNING aCROBAT PRO X. I’ve LOOKED AND THE SERVICE YOU MENTIONED IS NOT INSTALLED. SO…WHERE COULD THIS BE COMING FROM?

Thank you for this, I paid out a small fortune on my Adobe product and to have this was quite threatening as I need it for my work. After deleting the folder so far it appears to have worked. Fingers crossed.