Refused to Connect [Solved]

Conflicting browser extensions may interfere with Google Analytics

by Henderson Jayden Harper
Henderson Jayden Harper
Henderson Jayden Harper
Passionate about technology, Crypto, software, Windows, and everything computer-related, he spends most of his time developing new skills and learning more about the tech world. He also enjoys... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Google Analytics not connecting can occur for many reasons.
  • Network connection issue is the most common cause of the issue.
  • Using Google Tag Assistant might be a viable option to fix the issue. refused to connect

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Google Analytics is a web analytics service that tracks and manages website traffic for search engine optimization (SEO) and marketing purposes.

Users report that refused to connect when accessing it on their browsers.

Why is Google Analytics not connecting?

Users can run into issues connecting Google Analytics for many reasons preventing it from accessing its other components. It impedes users from performing any tasks on the app.

Some common factors that can cause the problem are:

  • Issues with your network connection – When your network connection is weak or unstable, it can cause Google Analytics not to connect. It results in errors because it can’t communicate with the components needed for its processes.
  • Corrupt cache and cookies – It is possible to encounter problems using Google Analytics due to corrupt cache and cookies. They affect the tracking system and prevent the Analytics system from connecting to its servers.
  • Interference from addons and extensions – Users try to access Google Analytics via several browsers. However, it can be problematic when you have interfering add-ons and extensions installed on your browser. They can impede Analytics activities.
  • Issues with the Google Analytics connector – Users can experience hard times connecting Google Analytics if they don’t follow the guiding rules. So, refusing to connect can occur when the connector is not correctly set.

Other factors are liable to cause not to connect on your PC. Fortunately, there are some fixes you can follow to resolve the problem.

How can I fix refused to connect?

Go through the following preliminary checks before trying any advanced steps:

  • Fix network problems on your PC.
  • Disable antivirus software running on your computer.
  • Close and relaunch your browser.

If you can’t fix the issue of refused to connect, proceed with the following solutions:

1. Power cycle your router or modem

  1. Hold the power button on your router for about 10 seconds and unplug all cables for a few seconds to allow them to power off.
  2. Plug in the necessary cables, then plug them into a power source.Connect router cables
  3. Press the Power button to turn it on.
  4. Connect your PC to the network and check if Google Analytics connects.

Expert tip:


Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
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Power cycling your router or modem will refresh its network connection and help connection faster. Read our guide about how to fix network congestion on your computer.

2. Use Google Tag Assistant to verify your setup

  1. Launch Chrome and install the Google Tag Assistant Chrome extension.Google Tag Assistant Chrome extension
  2. Click the extension at the top bar, then enable it.
  3. Download the Google Analytics debugger extension, then enable it.Download the Google Analytics debugger extension
  4. Click the Google Analytics icon at the top right-hand of your browser bar to switch to it.
  5. Right-click on the tag assistant icon and then select Options.right-click google tags extension
  6. Reset the Level of Details for all Google tags to Detailed Information.detailed information
  7. Click on the Google Tag Assistant extension icon, then click on the Menu button.
  8. Ensure you turn on the Auto Validation and GA Debug settings.
  9. Check if Google Analytics connects.

Google Tag Assistant indicates whether your Google Analytics tracking code is firing correctly on your website. Also, it’ll detect and notify you when there’s an error with your Google Analytics setup.

3. Disable Chrome extensions

  1. Launch the Google Chrome browser and click the three dots to open the Menu. Navigate to More tools and then click on Extensions.Chrome Extension
  2. Disable all extensions by toggling off the switch for each.Toggle off extensions
  3. Relaunch your browser and check if you can fix the connection problem with Google Analytics.

Disabling the extensions on your browser will fix any interference causing the Google Analytics activities. Check how to back up Google Chrome extensions on your PC.

4. Clear your browser’s cache and cookies

  1. Launch the Chrome browser, click the Menu button, select More Tools, and click Clear browsing data.Clear browsing data
  2. Choose the time range as All time. Check the boxes for Cookies and other site data and Cached images and files, then click Clear data.Clear data
  3. Relaunch your browser and check if it fixes the problem.

Deleting the browser cache and cookies will resolve any corrupt file issues on your browser.

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We hope you managed to fix the issue of refused to connect and that you can use the service without any more problems. Let us know in the comments section below which method worked for you.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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