We all use multimedia apps on our PCs, but sometimes users can’t start their favorite multimedia apps due to Another app is controlling your sound error.
This problem will prevent you from running multimedia apps on Windows 10, but today we’re going to show you how to fix it.
Error 0xc00d4e85: Another app is controlling your sound
How do I fix error 0xc00d4e85? Here’s what you need to do:
- Pause MS Office Upload Center
- End audiodg.exe
- Check if Windows Audio services are running
- Disable your audio driver
- Watch an online video
- Disable applications from taking over your audio
- Remove the problematic updates
- Restore default Sound settings
Solution 1 – Pause MS Office Upload Center
Many users use Microsoft Office, but sometimes Office can cause various problems to appear. Speaking of which, several users claim that MS Office Upload Center was the cause for this problem.
To fix the issue, you just have to pause the upload and the issue should be resolved. This is a simple workaround and it works for some users, so be sure to try it.
Since this is just a workaround, it means that you’ll have to repeat it every time this issue appears.
This is an annoying problem, so it’s possible that it was fixed with an update. If you still have this issue, be sure to update Microsoft Office to the latest version. To do that, follow these steps:
- Open any Office application.
- Go to File > Account.
- Under Product Information click on Update Options > Update Now.
- If Office isn’t up to date,updates will be downloaded automatically.
Alternatively, you can also download Office updates right from Microsoft’s website.
Solution 2 – End audiodg.exe
According to users, the cause for this problem is audiodg.exe. This application is related to Windows audio device graph isolation service, and in order to fix the problem, you need to close this process. This is relatively simple, and you can do it by following these steps:
- Start Task Manager. To do that quickly, you can press Ctrl + Shift + Esc.
- After Task Manager starts, go to Details tab. Now locate audiodg.exe, right click it and choose End Task from the menu.
- READ ALSO: Sound won’t work on PC
Once you disable the problematic process, the error message should disappear and you’ll be able to run multimedia apps without any problems.
Solution 3 – Check if Windows Audio services are running
Windows requires various services in order to work properly, and this also applies to multimedia. If audio services aren’t running, you might have to enable them. This is relatively simple and you can do it by following these steps:
- Press Windows Key + R and enter services.msc. Press Enter or click OK.
- When Services window opens, you’ll see a list of all services. Now locate Windows Audio service and double click it to open its properties.
- Check the Startup type and Service status. If everything is in order, Startup type should be set to Automatic and Service status to Running. If not, set Startup type to Automatic and click the Start button to start the service. Now click Apply and OK to save changes.
After starting the Windows Audio service, the problem should be fixed. Few users claim that you can fix this problem simply by stopping the Windows Audio service and restarting it, so feel free to try that as well.
Solution 4 – Disable your audio driver
If you’re getting Another app is controlling your sound error message, you might be able to solve it simply by restarting your audio driver. To do that, follow these simple steps:
- Open Device Manager. To do that quickly, just press Windows Key + X to open Win + X menu and choose Device Manager from the list.
- When Device Manager opens, look for your audio driver. It should be located in Sound, video and game controllers section. Once you find your driver, right click it and choose Disable device from the menu.
- You’ll get a warning message. Click on Yes to proceed.
- Now locate your audio driver once again, right click it and choose Enable device.
After doing that, the problem with your multimedia apps should be resolved. Keep in mind that this is just a workaround and you’ll have to repeat it every time this problem appears.
Solution 5 – Watch an online video
Few users claim that this problem appears in Groove Music, and you can fix it temporarily by playing an online video. According to users, this issue affects Bluetooth audio devices, but you can still try this solution even if you don’t use Bluetooth audio. To fix this problem, follow these steps:
- Connect to your Bluetooth device.
- Start Groove Music.
- Go to YouTube or any other video hosting site and watch any video.
- Stop the video playback and try to play music in Groove Music.
- Optional: If the error message appears, just play another YouTube video and then try to play audio in Groove Music.
This is a crude workaround, but it works according to users, so feel free to try it. If this error appears in other multimedia player instead of Groove Music, just follow this solution and use your preferred player instead of Groove Music.
Solution 6 – Disable applications from taking over your audio
If you’re having this problem on your PC, you might be able to fix it simply by disabling a single option. This is rather simple and you can do it by following these steps:
- Press Windows Key + S and enter sound. Choose Sound from the list of results.
- Locate your audio device, in our example it’s Speakers, right click it and choose Properties.
- Navigate to Advanced tab and uncheck Allow applications to take exclusive control of this device option. Now click on Apply and OK to save changes.
- After doing that, restart your PC.
Once your PC restarts, other applications won’t be able to take control over your audio device and the problem should be resolved.
Solution 7 – Remove the problematic updates
If this problem started appearing recently, it might be due to Windows updates. Keeping your PC up to date is important, but sometimes certain updates might be buggy and that can lead to various problems. To fix this issue, you need to remove the problematic update by doing the following:
- Open the Settings app. You can do that quickly by pressing Windows Key + I.
- When Settings app opens, navigate to Update & security section.
- Click on Update history.
- List of installed updates will appear. Memorize the recent updates and click on Uninstall updates.
- Installed Updates window will appear. To remove an update, you just have to double click it and follow the instructions on the screen. Few users claim that KB2962407 update caused the problem, so if you see this update on the list, be sure to uninstall it.
After removing the updates, check if the problem is resolved. If removing the updates fixed the issue, you need to prevent the problematic updates from installing again. To do that, you’ll need to download Show or hide updates troubleshooter from Microsoft. The tool is simple to use, and you can use it to prevent the problematic update from being installed, so feel free to try it.
Solution 8 – Restore default Sound settings
According to users, sometimes you might be able to fix this problem simply by resetting Sound settings to default. This is relatively simple and you can do it by following these steps:
- Repeat Steps 1 and 2 from Solution 6.
- Navigate to Advanced tab and click on Restore Default button. Now click OK to save changes.
After doing that, your Sound settings will restore to default and the problem should be fixed.
Another app is controlling your sound error can prevent you from enjoying in multimedia on your PC. As you can see, this isn’t a serious error, and you should be able to fix it by using one of our solutions.
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Editor’s Note: This post was originally published in September 2017 and has been since updated for freshness, and accuracy.Editor's Note: This article was originally published in September 2017 and was revamped and updated in April 2019 for freshness, accuracy, and comprehensiveness.