Can't Redeem Your Diablo IV Code? Here's What You Can Do

The highly anticipated video game is waiting for you

Gaming » PC

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by Flavius Floare 

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Key notes

  • Some users cannot redeem their ASUS Diablo IV promotional code.
  • There aren't any official statements on this bug yet.
  • Contacting Nvidia, ASUS and Blizzard is the only thing you can do, for now.
diablo IV asus promotional code

Diablo IV is right around the corner, slated for a June release, and based on the open Beta held this March, many players are eagerly awaiting this next title from the much-beloved franchise.

Blizzard has been offering promotional codes for Diablo IV to stimulate people to get the video game, and it seems that, in some cases, users can’t redeem them due to some unknown errors.

As stated by this Reddit user, who has a promotional code for Diablo IV from ASUS, they cannot redeem it inside the Geforce Experience App.

[deleted by user]
by innvidia

Apparently, the computer does not meet the necessary system requirements, or at least, this is what the user is being told, even though their Windows 11 PC is more than ready to handle Diablo IV.

Although we don’t know what is causing this annoying issue, we have some practical ideas for fixing it.

How to redeem your ASUS Diablo IV code?

1. Contact ASUS to redeem your Diablo IV promotion code

  1. Go to asus.com
  2. Select Support
  3. Once you’re there, you can try several optionsasus support panel
  4. We recommend the Email Us or even the Call Us option and let them know you haven’t got your ASUS Diablo IV promotion code

2. Get in touch with Nvidia to check if your GPU is right

  1. Go to nvidia.com
  2. Click on the Support button
  3. Once you’re there, you have several options as wellnvidia support
  4. Try the Forums option to see if others are experiencing this bug; if you don’t find it, then go to the Technical Support

3. Send an official complaint/ticket to Blizzard and let them know about your Diablo IV promotional code

  1. Go to blizzard.com
  2. Select the Contact page
  3. Again, you’ll have several options that can try as wellblizzard support
  4. We recommend trying Customer Support to solve your issue

Remember that there is not an official solution to this bug yet. With discount codes, you can guarantee its validity. For instance, the Novafam2023 not working is a case of exclusive discount for a select group. We will look closely at this issue and update this article if anything official comes up.

Until then, you can contact these organizations and let them know you are experiencing this issue. After all, we’re talking about Diablo IV, and it would be a shame not to experience it properly when it comes out.

Remember that this isn’t the only issue you can get, and many reported Diablo 4 error code 395002 and Diablo 4 error code 700004, but we fixed those in separate guides.

Have you experienced this issue? If so, please let us know in the comments; your experience could turn out to be the solution.

More about the topics: Diablo, Windows 11

Flavius Floare

Flavius Floare Shield

Tech Journalist

Flavius is a writer and a media content producer with a particular interest in technology, gaming, media, film and storytelling. He's always curious and ready to take on everything new in the tech world, covering Microsoft's products on a daily basis. The passion for gaming and hardware feeds his journalistic approach, making him a great researcher and news writer that's always ready to bring you the bleeding edge!