What to do when BBC iPlayer VPN is not working

5 minute read

BBC iPlayer is a pretty cool internet streaming, TV and radio, as well as catchup service from BBC, which is available for users of mobile phones, tablets, PCs, and smart TVs.

However, the service, which is only delivered to viewers based in the UK, usually has ads (what most people don’t like), but just for non-UK users, so if you’re in the UK, you’re safe from the annoyances.

But not everyone is able to reside in the UK at the same time to stream and enjoy the content, as some may be traveling, while others reside in countries where geo-restriction on content applies. This is why they get VPNs, so as to access such content.

Thankfully, the best VPNs for BBC iPlayer are in the know over how BBC bans their IP addresses, as well as other streaming services. Most providers usually replace the blocked IP with a new one, but then it becomes a huge game of cat and mouse between BBC iPlayer and the VPN vendors.

So what do you do when BBC iPlayer VPN is not working?

One of the easiest troubleshooting methods to use is restarting your device, but if this doesn’t help, and you don’t know what else to do, try the solutions below.

FIX: BBC iPlayer VPN is not working

  1. Preliminary checks
  2. Download the latest version of your VPN
  3. Change your VPN

1. Preliminary checks

Sometimes BBC iPlayer VPN is not working because your VPN account may have expired so you’re unable to connect. In this case, check with your VPN’s support team to confirm if your account is still valid, or has expired.

It is also good to check third-party app settings like your antivirus or firewall settings which sometimes block the PPTP and L2TP protocols, especially when your security level has been set higher than the normal level. In this case, disable the third-party apps or security software and try connecting again. If this helps, allow PPTP, L2TP and IPSec through your antivirus and firewall and then enable the security software again.

Check your router settings if you’re connected to a Wi-Fi router, and check for pass through options for PPTP, L2TP, and IPSec, under Router Firewall/Security tab and enable them. It you don’t have these pass through options, disable the router firewall and try again. If this works, allow PPTP, L2TP, and IPSec through your router firewall, then enable the firewall again.

You also need to ensure first and foremost that you’re entering the correct user credentials, which is your username and password for logins. You can confirm these details also with your VPN provider.

2. Download the latest version of your VPN

Uninstall the VPN app you’re running, then sign in to your VPN account and follow instructions to set up the VPN. Find the latest version for your device and then connect again, then see if you can access BBC iPlayer.

For Windows 10 users, here’s how to set up a VPN:

  • Right click Start and select Programs and Features

BBC iPlayer VPN is not working

  • Find your VPN from the list of programs and select Uninstall
  • In the SetUp Wizard, click You’ll get a notification after a successful uninstall, so click Close to exit the wizard.
  • If the VPN is still listed as available after uninstalling it, right click Start and select Run
  • Type ncpa.cpl and press Enter to open the Network Connections window
  • Under Network Connections, right click on the WAN Miniport labeled (your)VPN
  • Select Delete
  • Click Start and select Settings

BBC iPlayer VPN is not working

BBC iPlayer VPN is not working

  • Select VPN

BBC iPlayer VPN is not working

  • If you see your VPN as available, delete it

Connect again to your VPN and see if you can access BBC iPlayer.

3. Change your VPN

Find a VPN that will replace IP addresses as soon as BBC iPlayer blacklists them. Similarly, some time may pass between when the IP address was banned and when the VPN provider changes it, and this can be a few days up to several weeks. In this case, disconnect and then connect again, and try until you find an IP and servers that work.

There are good VPN providers like CyberGhost and Hotspot Shield VPN.

  • CyberGhost (recommended)

This VPN has 75 servers in over 15 countries, so you can access BBC iPlayer, whether the services are blocked or not where you reside. Its Unblock Streaming feature lets you access many popular streaming services including BBC, without testing servers manually. B

y default, it provides features such as hiding of IP, IP sharing as an additional security layer, and Leak Protection against IPv6 leaks, DNS and port forwarding leaks. Once you’re successfully connected to the server, CyberGhost will send feedback about the website you’re connected to and want to watch, the current server location, and protection status.

—> Buy now Cyber Ghost VPN (currently 50% off on all plans)

  • Hotspot Shield

This VPN not only lets you stream BBC iPlayer remotely, but also surf anonymously, unlock websites, secure web sessions at hotspots, protect your online privacy, and block more than 3 million malware threats.  It is one of the most trusted, especially if you’re using Windows, to access blocked websites, with fast service, and a safer web offering as it protects your data and never logs any of your information, wherever you are.

It also has desktop and mobile apps for any and all devices, with access to more than 1000 servers in 26 locations on up to 5 devices simultaneously.

Let us know if any of these solutions helped fix the BBC iPlayer VPN is not working issue, by leaving a comment in the section below.

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