FIX: A browser error has occurred when accessing Google Docs

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
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  • A server error occurred. Please press reload in your browser message when accessing the Google suite is caused by glitches with the web browser.
  • The message has been reported by Google Docs and Drive users.
  • In such situations, cleaning browsing history or even resetting the browser usually helps.
  • If you're not willing to reset your preferred browser and lose some settings, try an alternative browser for your Google documents.
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A lot of Google Docs users complained about the annoying error message: A browser error has occurred.

It usually displays in message variations, all equally vague and prompting for a browser reload:

  • A server error occurred. Please press Reload in your browser
  • A browser error has occurred. Please hold the Shift key and click the Refresh button to try again.
  • An error has occurred. Try reloading your browser.

This error also occurs while other components of the Google Suite, such as Drive.

There are just a couple of reasons for this error which include excess browser cache, and/or browser glitches. The basic workaround would be to click the Refresh menu indicate in the error prompts.

However, the problem might rapper. So there other solutions that are applicable in fixing this error message.

How do I fix Google Docs A browser error has occurred?

  1. Use another web browser
  2. Use CCleaner
  3. Repair PC Registry
  4. Run DISM RestoreHealth
  5. Reset the web browser
  6. Update the web browser
  7. Install the latest Windows Update

1. Use another web browser

The most straightforward solution you might want to consider is using an alternative web browser such as Opera.

This Chromium-based browser platform offers everything Chrome offers, adding privacy protection and a few extra layers of security to the user’s experience.

To top it all, there are a plethora of customization features that allow you to personalize Opera until it is perfectly tailored to suit all your needs and more.

The majority of issues on Chrome or Mozilla are usually add-ons, and Opera doesn’t need them all that much.

It comes with a built-in VPN and ad-blocker and protects your confidentiality better than any other browser.

Let’s quickly look at its key features:

  • Opera improves loading speeds of web pages by compressing web traffic which actually makes it a great choice for those with slow bandwidth or sketchy mobile networks.
  • The improved battery usage optimization makes it a rather good choice for laptop users.
  • Opera scores higher than the competition in terms of memory usage, loading speed, and customization options.
  • It allows the import of your bookmark and syncs your browser settings across all your devices using the dedicated Opera account.


Life's too short for compromises - if a browser error occurs, it's time to reimagine browsing with the very best solution: Opera!

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2. Use CCleaner

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A browser error has occurred issue is caused by web browser cache. Hence, you need to clear your web browser cache with an automated tool.

CCleaner is actually a powerful full-scale PC optimization software that also has a browser cleaner tool.

This is exactly the feature you will need to clean up your browser and get rid of components that caused the error message.

Follow these steps in order to download, install, and use CCleaner:

  1. Download CCleaner.
  2. Install and follow the prompts to complete the installation.
  3. After installation, launch CCleaner and then click on the Analyze option.
  4. After CCleaner has finished scanning, click on Run Cleaner. Follow the prompts to enable CCleaner to delete the temporary files.


From simple cleaning to fully automated PC maintenance, the CCleaner is the ultimate PC Health Check Suite!

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3. Repair PC Registry

  1. Go to Start and type cmd.
  2. Right-click on Command Prompt and select Run as Administrator.command prompt
  3. Now, type sfc /scannow and press Enter.sfc scannow
  4. Wait for the scanning process to complete and then restart your computer. All corrupted files will be replaced on reboot.

Meanwhile, if you still get the prompt A browser error has occurred, you may proceed to the next method.

4. Run DISM RestoreHealth

a browser error has occurred
  1. Click Start
  2. In the search field box, type CMD
  3. Click Command Prompt in the search results list
  4. Type the following command and hit Enter: DISM /Online /Cleanup-Image /RestoreHealth
  5. Reboot your PC afterward

This extensive guide will help you use the DISM command in Windows 10 like a pro!

5. Reset the web browser

reset chrome
  1. Double-click on Google Chrome shortcut to launch the software
  2. Locate the settings button at the top right corner (3 dots) and click on it.
  3. Now, scroll down and select Show advanced settings.
  4. Hence, scroll down and click Reset Settings.
  5. A pop up will appear asking for confirmation. Click on Reset.
  6. Restart your PC afterward.

Resetting your web browser will cleanse your and restore it back to its default state. This process will get rid of invalid settings, add-ons, or injected browser settings causing bugs like the one you’re dealing with right now.

6. Update the web browser

  1. Click the Menu button in the top right corner and choose Help.browser settings
  2. Now select About Firefox from the menu.about firefox
  3. A new window will now appear showing you the version of Firefox you’re using.

For this example, we used Firefox, but the updating process is similar in all browsers.

7. Install the latest Windows Updates

  1. Go to Start and type update in the search box and then click on Windows Update to proceed.check windows 10 updates
  2. In the Windows Update window, check for updates and install the available updates.

Microsoft constantly releases Windows updates that can tweak your Windows PC to a vibrant state. They improve the system’s stability and fixe a plethora of issues and errors.

They are usually pushed automatically to your PC, but in batches; so forcing them is a good thing sometimes.

There you go, your browser error should be fixed by the time you reach the end of this post. Feel free to comment below if you have any questions concerning the workarounds we mentioned above.

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Frequently Asked Questions

  • A browser error is a notification informing you that your command can’t be executed. This can be due to server issues, broken links, deleted content, and more.

  • The quickest and safest ways to troubleshoot browser problems are: close unnecessary tabs, remove unnecessary extensions, restart your browser, and scan your computer for malware.

  • If certain websites fail to load in Chrome only, this indicates there’s an issue with cache, extensions, or browsing settings.

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