FIX: Unable to load file on Google Docs

By: Elsie Otachi
3 minute read
google docs won't load files

“All of my google docs are currently giving me the same error: “Unable to load file, try to load it again or send error report. Whenever I try to open any google doc, it gives me that error. Is there a solution to this problem?”

Google Docs is a word processor that is part of a free web-based software office suite by Google, offered within Google Drive. With it, you can create, edit and collaborate with others on documents from your device using the Google Docs app.

You can also create new documents or edit existing files, share and collaborate in the same document, work remotely at any time, even when offline, without worrying about losing your work as it saves everything automatically as you type.

If you’re experiencing problems with loading files on Google Docs, here are a few solutions that can resolve the problem.

FIX: Unable to load file on Google Docs

  1. General troubleshooting
  2. Reset Chrome settings
  3. Disable extensions

1. General troubleshooting solutions

You can try the steps below to resolve the ‘Unable to load file on Google Docs’ issue:

  • Use Incognito Mode, and if it helps, then the problem is caused by one of your extensions.
  • Clear the browser cache and cookies from the time period you started facing the issue, then expand to “beginning of time’
  • Download and run Malwarebytes to remove unwanted programs affecting your browser, then restart your system to check if it helped.
  • Try another browser or operating system.
  • Have a domain or network administrator help you with firewall and/or server settings.
  • Try disabling and then re-enabling offline access.
  • Run Chrome Cleanup Tool, to remove software that may cause Chrome to experience issues.
  • Signout of your Google account and sign back in.
  • Make sure both your device’s operating system and Drive account are running the latest versions.
  • Restart your device.
  • Check your Wi-Fi connection and make sure it’s up and running.
  • If possible, try replicating the issue on another device to see if it’s the computer hardware having issues.

— RELATED: 5 best Chrome VPN extensions to use in 2018

2. Reset Chrome settings

You can restore Chrome browser settings at any time, but it won’t delete, clear or change your saved bookmarks and passwords. To do this:

  • Open Google Chrome
  • Click Settings

  • Scroll down and click Advanced

  • Go to Reset box

  • Click Reset and confirm by clicking Reset again

Note: The default search engine will go back to Google, plus resetting changes your homepage and tabs, new tab page, pinned tabs, content settings, cookies and site data, as well as extensions and themes, to default. Only settings for your logged in profile will be reset, and the changes will apply across all computers or devices you’re signed into with your active profile.

— RELATED: How to Fix Chrome Crashing in Windows 10

3. Disable extensions

Some extensions installed on Google Chrome can cause you to be unable to load files on Google Docs. To resolve this, disable all extensions and see if it helps. If it does, then re-enable them by installing each at a time, or permanently remove them.

Here’s how to disable the extensions:

  • Open Chrome (non-incognito)
  • In the address bar, type chrome://extensions and press enter
  • Disable your privacy extension from the list of extensions
  • With the extension tab still open, open a new tab and log in to your Facebook account
  • Select Allow or Block from the popup message displayed on the upper left side of your screen
  • Refresh the website(s) and check if autofill is working again
  • Go back to the extensions tab
  • Enable the extensions one by one

Did any of these solutions help? Let us know by leaving a comment in the section below.

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