FIX: Unable to load file on Google Docs [Solved]

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • If you are unable to load a Google Docs file, there is surely a problem with your browser.
  • Try switching to a new browser to quickly get rid of the Google Docs error message.
  • Reset your Google Chrome settings with our step-by-step guide below for an easy fix.
  • Disabling your extensions with our method will also solve your Google Docs not loading issue.
toolbar not showing in google docs
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Google Docs is a word processor that is part of a free web-based software office suite by Google, offered within Google Drive. With it, you can create, edit, and collaborate with others on documents from your device.

Using the Google Docs app, you can also create new documents or edit existing files, share and collaborate in the same document.

The software allows you to work remotely at any time, even when offline, without worrying about losing your work as it saves everything automatically as you type.

However, some of our users have reported the following:

All of my google docs are currently giving me the same error: Unable to load file, try to load it again or send error report. Whenever I try to open any google doc, it gives me that error. Is there a solution to this problem?

If you’re experiencing problems with loading files on Google Docs, here are a few solutions to fix it.

Google Docs: How do I fix unable to load file?

  1. General troubleshooting
  2. Use Opera
  3. Reset Chrome settings
  4. Disable extensions

1. General troubleshooting solutions

You can try the steps below to resolve the Google Docs still loading issue:

  • Use Incognito Mode, and if it helps, then the problem is caused by one of your extensions.
  • Clear the browser cache and cookies from the time period you started facing the issue, then expand to the beginning of time
  • Download and run Malwarebytes to remove unwanted programs affecting your browser, then restart your system to check if it helped.
  • Have a domain or network administrator help you with firewalls and/or server settings.
  • Try disabling and then re-enabling offline access.
  • Run Chrome Cleanup Tool, to remove software that may cause Chrome to experience issues.
  • Sign out of your Google account and sign back in.
  • Make sure both your device’s operating system and Drive account are running the latest versions.
  • Restart your device.
  • Check your Wi-Fi connection and make sure it’s up and running.
  • If possible, try replicating the issue on another device to see if it’s the computer hardware having issues.
  • Try another browser.

2. Use Opera

Speaking about browsers, we absolutely recommend Opera. If you’re not really keen on undertaking these troubleshooting steps, we recommend switching to another browser.

A complete overhaul has propelled Opera, previously underrated for years, straight in the top of the most powerful and feature-rich browsing solutions.

Packed with countless customization options and elegantly wrapped in a sleek, uncluttered, and easy to use UI, Opera takes your interaction with web-based apps such as Google Docs to the next level.

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There is no interference, no slowness, and no uploading issue whatsoever. Moreover, Opera keeps you save while browsing and is highly customizable.

Let’s quickly look at its key features:

  • Fully customizable UI with themes, modes, sidebar display, and keyboard combo included
  • Turbo mode to further enhance speed
  • Integrated adblocker to eliminate distractions, optimize web pages loading times and streamline your browsing experience
  • Integrated VPN tool to anonymize your browsing and unblock geo-restricted content
  • Integrated snapshot tool to capture your screen effortlessly
  • Customizable workflow and workspaces with instant messaging and social media apps like Twitter, Facebook, or Instagram to chat, explore and stay in touch with the latest news without leaving your browser’s windows


Zero interference with web-based apps, top upload speeds and no ads – reimagine browsing with Opera.

3. Reset Chrome settings

  1. Open Google Chrome.
  2. Click on Settings (the three dots in the upper-right corner).

  3. Scroll down and click Advanced.

  4. Go to the Reset box.

  5. Click Reset and confirm by clicking Reset again

You can restore your Google Chrome browser settings at any time, but it won’t delete, clear, or change your saved bookmarks and passwords.

Note: The default search engine will go back to Google, plus resetting changes your homepage and tabs, new tab page, pinned tabs, content settings, cookies and site data, as well as extensions and themes, to default.

Only settings for your logged-in profile will be reset, and the changes will apply across all computers or devices you’re signed into with your active profile.

Is Chrome crashing a lot in Windows 10? This awesome article has the solution you need.

4. Disable extensions

  1. Open Chrome (non-incognito).
  2. In the address bar, type chrome://extensions and press enter.
  3. Disable your privacy extension from the list of extensions.
  4. With the extension tab still open, open a new tab and log in to your Facebook account.
  5. Select Allow or Block from the popup message displayed on the upper left side of your screen.
  6. Refresh the website(s) and check if autofill is working again
  7. Go back to the extensions tab.
  8. Enable the extensions one by one.

Some extensions installed on Google Chrome can cause you to be unable to load files on Google Docs.

To resolve this, disable all extensions and see if it helps. If it does, then re-enable them by installing each at a time, or permanently remove them.

That’s about it for covering all solutions to the problem. Make sure to follow all of them. Did any of these solutions help? Let us know by leaving a comment in the section below.

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