IPv4/IPv6 no internet access error on Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
2 Comments
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  • Many users reported having Internet connectivity issues in Windows 10.
  • If you are among them, then follow the steps written in the guide below.
  • Visit our Network Fix page if you need more network-related troubleshooting guides.
  • We have a Fix section full of useful articles if you need more help with your PC.
fix can't connect to internet

4 solutions to fix Internet  connection problems

  1. Install the latest network drivers
  2. Check your IP settings
  3. Change the channel width
  4. Run the Internet Connections troubleshooter

Windows 10 is now released and downloaded by millions of users. So now when the hype nearly passed, we have to focus on the possible problems that Windows 10 brings with itself.

One of the most annoying problems which certainly needs to be solved as soon as possible is the ‘no internet connection’ issue. In this article, I’m going to show you what to do if you cannot connect to internet in Windows 10.

What to do if you can’t connect to the internet

1. Install the latest network drivers

Outdated network drivers are frequently the cause of most Internet connectivity issues. As such, update them as soon as possible.

This can be easily done with a third-party driver updater, and the best on the market is DriverFix.

Simply download it, run it, and let it automatically scan for any missing, broken, or outdated drivers. You will then get to choose what to do with each and every one of them.

All in all, if you love programs that do the work for you, then you can rely on DriverFix.

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2. Check your IP settings

Here’s how to enable IPv4 and IPv6 protocols:

  1. Go to Search, type network and open Network and Sharing Center
  2. Go to Change adapter settings from the left pan
  3. Right click on your connection device (in most cases it’s called just Ethernet) and go to Properties
  4. Under This connection uses the following items: check Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6)
  5. Click OK and restart your computer

When you turn your computer back on, you should be able to connect to internet without any problems.

There’s a chance that Windows 10 turned off your IPv4 and IPv6 protocols after the installation, this doesn’t happen very often, but it could happen. So logically, all you need to do to get your internet connection back is to turn on these protocols again.

Sometimes, your IPV6 may be enabled but not working. Re-enabling it should fix this issue.


3. Change the channel width

  1. Navigate to Network and Sharing Center from the list of results
  2. Go to Change adapter settings
  3. Select your wireless adapter by right-clicking it > go to Properties > Go to Configure
  4. Select the  Advanced tab > select the 802.11 channel width and change the value. Keep using a different value until you’ve established a stable internet connection.change wireless bandwidth value
  5. Save your new settings.

This step applies to wireless networks. By changing the bandwidth settings, you allow your computer to use other wireless frequencies and expand its reach.


4. Run the Internet connections troubleshooter

Windows 10 also comes with a built-in troubleshooter that automatically identifies network issues and errors.

Go to Settings > Update & Security > Troubleshoot > run the Internet troubleshooter.

internet connections troubleshooter

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published in October 2018 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

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  • My nextbook 10 will not connect to my network it goes off when it tries I do have the update for Windows 10 that’s when it started happening right after the update completed