FIX: Unable to Connect to Internet in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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fix can't connect to internet

4 solutions to fix Internet  connection problems

  1. Check your IP settings
  2. Install the latest network drivers
  3. Change the channel width
  4. Run the Internet connections troubleshooter

Windows 10 is now released and downloaded by millions of users. So now when the hype nearly passed, we have to focus on the possible problems that Windows 10 brings with itself.

One of the most annoying problems which certainly needs to be solved as soon as possible is the ‘no internet connection’ issue. In this article, I’m going to show you what to do if you cannot connect to internet in Windows 10.
no internet windows 10

What to do if you can’t connect to the internet

Solution 1: Check your IP settings

There’s a chance that Windows 10 turned off your IPv4 and IPv6 protocols after the installation, this doesn’t happen very often, but it could happen. So logically, all you need to do to get your internet connection back is to turn on these protocols again.

Sometimes, your IPV6 may be enabled but not working. Re-enabling it should fix this issue.

Here’s how to enable IPv4 and IPv6 protocols:

  1. Go to Search, type network and open Network and Sharing Center
  2. Go to Change adapter settings from the left pan
  3. Right click on your connection device (in most cases it’s called just Ethernet) and go to Properties
  4. Under This connection uses the following items: check Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6)
  5. Click OK and restart your computer

When you turn your computer back on, you should be able to connect to internet without any problems.

Solution 2: Install the latest network drivers

If you were able to connect to the internet before you upgraded to Windows 10, don’t try to do anything with your modem (like hard resetting, disconnecting all internet connections, etc.) because your modem is clearly not a problem, and you can can damage it, which won’t be good. In the extreme case, if you really want to do something with your modem, go to device manager or manufacturer’s website and check if you have the latest drivers installed.

Solution 3: Change the channel width

This step applies to wireless networks. By changing the bandwidth settings, you allow your computer to use other wireless frequencies and expand its reach. To do this:

  1. Navigate to Network and Sharing Center from the list of results
  2. Go to Change adapter settings
  3. Select your wireless adapter by right-clicking it > go to Properties > Go to Configure
  4. Select the  Advanced tab > select the 802.11 channel width and change the value. Keep using a different value until you’ve established a stable internet connection.change wireless bandwidth value
  5. Save your new settings.

Solution 4: Run the Internet connections troubleshooter

Windows 10 also comes with a built-in troubleshooter that automatically identifies network issues and errors.

Go to Settings > Update & Security > Troubleshoot > run the Internet troubleshooter.

internet connections troubleshooter

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published on in August 2015 and has been since updated for freshness, and accuracy.

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