FIX: Can’t download games from Xbox Game Pass on Windows 11

Loredana Harsana
by Loredana Harsana
Windows & Software Expert
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was on top of the world and... Read more
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  • Users reported they have been rendered unable to download new games from Xbox Game Pass out of the blue.
  • If your hard drive isn't provisioned and set up properly, installation access will be denied.
  • The problem can be easily fixed by tinkering with your computer settings and Microsoft account.
gamepass-error can't download games from game pass app
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Microsoft offers Game Pass, a membership service that grants you unlimited access to over 100 games that can be played from any location. This means that you won’t have to purchase the game individually for the Xbox and the computer.

However, a few customers reported that they have been rendered unable to download and install any of the offered games.

During the installation of a game through the Xbox software on Windows 11, you will be given the option to specify which hard drive will be used to store the content. If your hard drive has not been provisioned, then the installation access will be refused from continuation.

In this post, we will go over all of the possible solutions to the error, as well as any other pertinent information that may be used during the troubleshooting process. But first and foremost, let’s take a look at what Xbox Game Pass has to offer for you.

What does the Xbox Game Pass do?

Microsoft’s Xbox Game Pass is a video game subscription service that allows you to play a variety of games. It is compatible with Xbox One consoles, Xbox Series X/S consoles, Xbox Cloud Gaming, Windows 11 and Windows 10 computers, as well as Android mobile devices.
game pass-play next can't download games from game pass app

With the Xbox Game Pass app, you can play more than 100 high-quality games on your Xbox One. Using this feature, you may instantly explore and play the 100+ Xbox games available, as well as download your favorite games on your Xbox console or PC.

Xbox Game Pass is available for $9.99 a month on both consoles and PCs through a subscription plan. The monthly cost of the Xbox Game Pass Ultimate is $14.99. The latter subscribers get access to Xbox Cloud Gaming as a bonus.

On June 24, 2021, Microsoft announced the release of Windows 11, the company’s latest operating system. There are several new features and upgrades in Windows 11, including the introduction of Xbox Game Pass, which will be incorporated directly into the operating system.

Windows 11 will also have three additional gaming features: DirectX 12 Ultimate, DirectStorage API, and Auto HDR, all of which will be extremely beneficial to gamers.

What should I do if I can’t download games from Xbox Game Pass on Windows 11?

1. Change your region

  1. Open the Settings app by pressing the Windows key + I, then navigate to the Time & language section, and select the Language & region option.
    time-language-region can't download games from game pass app
  2. Now set your Country or region to the United States, under the Region section.region-us can't download games from game pass app

By using this simple approach, you might be able to work around the error and gain access to the desired games.

2. Server Error

Any single game in Game Pass may be experiencing technical difficulties, which may be the fault of the creators or the Microsoft Windows store, respectively.

If you can’t download a specific game, it is possible that the server is overloaded or that it is unavailable for maintenance.

In most cases, developers will notify consumers of any issues using their official social media accounts, such as Twitter, or through their official developer website.

Because of this, make sure to check the official social media pages of the company to see if the game servers are down.

Purchasing your Xbox Game Pass from an unlicensed source may be a contributing factor to this problem. Always ensure that you purchase your Xbox Game Pass subscription from the official website, where you can obtain access to all of the Xbox Game Pass titles for only $9.99/month!

3. Reset Windows Store cache

  1. Press the Windows key on your keyboard, then type wsreset in the search bar, and click on the most relevant result.
    wsreset-windows-11 can't download games from game pass app
  2. Wait for the command to execute in order to reset the Windows Store cache, then restart the Xbox app.
    wsreset-process can't download games from game pass app

4. Run Windows troubleshooter

  1. Press the Windows key + I to open the Settings app, and navigate to System in the left panel followed by Troubleshoot from the right side.
    troubleshoot-menu windows 11 skype crashing
  2. Once you are inside the Troubleshoot menu, click on the Other trouble-shooters option.
    other-troubleshooters-option windows 11 skype crashing
  3. Now scroll down until you meet the Windows Store Apps troubleshooter and click Run next to it.
    windows-store-app-run windows 11 skype crashing

When the troubleshooter has finished searching for errors, it will reveal the specific bug that has happened as well as instructions on how to fix it. It is critical that you follow the instructions given exactly as they are written.

5. Repair the app

  1. Press the Windows key + I to open the Settings app then go to Apps, followed by Apps & features.
    apps-apps-and-feature  windows 11 outlook crashing
  2. Once you are inside the Apps & features window, search for Xbox in the search bar then click on the three dot menu next to it followed by Advanced options.
    advanced-options-xbox can't download games from game pass app
  3. Scroll down until you find the Reset section, then click on the Repair button.
    repair-app  windows 11 outlook crashing

Allow the Repair process to complete before proceeding with a computer reboot to ensure that the modifications made are applied.

6. Reset the app

Note icon
NOTE
When you choose to reset the Xbox application, you will lose all of the information that was previously stored in it. As a result, we strongly advise that you create a backup of any important data before commencing the process of resetting.

  1. Press the Windows key + I to open the Settings window and click on Apps followed by Apps & features.
    apps-apps-and-feature windows 11 skype crashing
  2. Once you’re inside the Apps & features window, search for the Skype app by typing it in the search bar and click on the three-dot menu, followed by Advanced options.
    skype-three-dot windows 11 skype crashing
  3. Scroll down until you find the Reset section, then click on the Reset button.
    reset-app windows 11 skype crashing

What does the Xbox All Access do?

Lately, Microsoft has been promoting its Xbox All Access financing package even more aggressively than it has in the past, in the hopes of luring consumers to form long-term attachments to its new Xbox Series X and Xbox Series S consoles.
xbox-all-access can't download games from game pass app

Rather than paying the entire amount for a gadget upfront, All Access allows customers to pay a monthly charge over the course of 24 months, saving them money. Xbox Game Pass Ultimate is included for the duration of the contract, making it a valuable addition to any gaming collection.

The Xbox Game Pass Ultimate component of the package cannot be removed in order to reduce costs throughout a contract’s period of validity.

And, it is impossible to cancel an All Access contract after the first 30 days due to the fact that it is a legally binding agreement rather than a subscription, nor is it possible to obtain a new console outside of the restricted warranty coverage period.

For more information and further methods to fix the error at hand, check out our article on how to fix Game Pass games installation on PC.

Alternatively, if you find that you can’t select the desired drive in the Xbox app in Windows 11, take a look at the guide linked here to find out how to resolve the problem.

Users have also found it helpful to read our article on whether you can install Xbox Game Pass on a secondary drive. Make sure not to miss it!

Let us know in the comments below which solution worked best for you as well as which Xbox game is your favorite one at the moment. Thanks for reading!

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