Xbox app can’t select drive on Windows 11? Try these fixes

Kazim Ali Alvi
by Kazim Ali Alvi
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows. And at times, unscrewing the device to take a look at the hardware, although... Read more
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  • A lot of users have recently reported being unable to install games in the desired drives from the Xbox app in Windows 11.
  • The likely issues here could be misconfigured storage settings, folder permissions, or a corrupted drive.
  • Also, find out about Xbox Game Pass, a subscription to play more than a hundred games on your computer.
Xbox app can’t select drive on Windows 11
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The Xbox app has been a part of Windows 10 as well and it offered the gaming community an all-inclusive platform. You can link your Xbox account with the computer, and browse through a wide collection of games, play them, and connect with others across devices.

However, several users in the recent past have reported that the Xbox app can’t select drive on Windows 11. To put it simply, they are unable to choose a drive other than the one selected by default.

While some don’t even bother checking the install location of a game, others effectively organize the files and apps stored on the system, and this error posed a major setback to them.

In this article, we will explore all the fixes for the error along with the other relevant information that would aid the troubleshooting process.

What is preventing the Xbox app from selecting a drive?

There are various issues that could lead to trouble when choosing a different drive while installing a game. We have listed the most prominent ones:

  • Misconfigured storage settings
  • Bugs in the current version of Windows
  • Lack of permissions
  • Corrupted storage

The error largely depends on the four problems listed above. If you are able to identify the one in your computer, directly head to the relevant fix for it, otherwise, execute them in the same sequence for a quick troubleshooting process.

What can I do if the Xbox app can’t select drive on Windows 11?

1. Change Xbox app storage settings

  1. Press Windows + S to launch the Search menu.
  2. Enter Xbox in the text field at the top and click on the relevant search result to launch the app.Launch Xbox
  3. Click on the profile icon near the top-right and select Settings from the flyout menu.Xbox settings
  4. Go to the General tab.General tab
  5. Click on the drop-down menu under Change where this app installs by the drop-down menu
  6. Select the desired drive from the list of options.Select drive
  7. Restart the computer and check if the drive you were facing issues with earlier can be used for installing apps.

While some may have already given this method a try, it’s imperative to mention, since this is the most critical aspect and one that helps diagnose the issue.

If you see a small yellow warning box next to an option, it indicates that the problem lies with the drive itself and not the app storage settings. In that case, you can format the drive but we recommend trying the other fixes listed below before going for the extreme.

2. Change the system storage settings

  1. Press Windows + I to launch the Settings app.
  2. Click on Storage from the list of options available on the right, in the System tab.Storage settings
  3. Select Advanced storage settings under Storage management.Advanced storage settings
  4. Click on Where new content is saved from the list of options that appear.Change storage settings
  5. Select the dropdown menu under New apps will save to select the desired drive
  6. Click on Apply for the changes to come into effect.Apply the changes
  7. Restart the computer and check if you are able to select another drive while downloading a game.

The current settings on your PC may be preventing the Xbox app from changing the drive when downloading a game. After you have changed the default settings, you should be able to download the app to the desired location.

3. Modify Folder Permissions

  1. Press Windows + E to launch the File Explorer.
  2. Navigate to the drive where you want to install the apps (in our case, it’s the D: drive).
  3. Locate the WindowsApps folder. If you cannot find one, create a new folder by the same name.
  4. Right-click on WindowsApps folder and select Properties from the context menu. Alternatively, you can select the folder and hit Alt + Enter to launch the Properties window.Launch properties
  5. Navigate to the Security tab and select Advanced.Advanced security
  6. Click on Continue in the Permissions tab of the Advanced Security Settings window.Continue
  7. Select Change to modify the permissions and grant access to the folder.Change
  8. Click Advanced in the Select User or Group window.Advanced
  9. Click on Find Now.Find now
  10. Select your user account from the list at the botton and click on User account
  11. Click OK in the Select User or Group window.Click Ok
  12. Click on Apply to save the changes.Apply changes
  13. Select OK in the Windows Security prompt that appears.Click Ok
  14. Finally, click OK to close the window.
  15. After making the changes, restart the computer and check if you can now save the games to the selected drive.

4. Update Windows

  1. Press Windows + I to launch the Settings app.
  2. Select Windows Update from the tabs listed in the navigation pane on the left.Windows Update
  3. Click on Check for Updates to scan for any pending updates, and download and install them to your computer.Check for updates

If you are running an outdated version of Windows, or there’s a bug in the current version that’s preventing you from selecting another drive, try updating the Windows.

When you install the latest version, apart from features, a bunch of patches for the bugs in the previous version is also installed. This has fixed the issue for a lot of users, and you must try it before proceeding.

In case you are having trouble accessing the Settings app, an issue reported by many users, we have a list of solutions to apply when the Settings app crashes.

5. Restart the Xbox services

  1. Press Windows + R to launch the Run command.
  2. Type services.msc in the text field and either click OK at the bottom or hit Enter to launch the Services app.Launch Services
  3. Locate the services starting with Xbox, right-click on them and select Restart from the context menu.restart Xbox Service
  4. Repeat the process for all such services that are currently running.

If the Xbox services have come across a bug while running, restarting the services will give them a fresh start and fix any such bugs. Once done, check if the Xbox app allows you to select the desired drive on the computer.

6. Repair the Xbox app

  1. Press Windows + I to launch the Settings app.
  2. Select Apps from the tabs listed in the navigation pane on the left.App settings
  3. Click on Apps & features on the right.Apps & features
  4. Scroll down, locate and click on the ellipsis next to Xbox, and select Advanced options from the menu that appears.Advanced options
  5. Click on Repair under Reset.Repair app
  6. Wait for the process to complete, it shouldn’t take more than a few minutes.

While most users go around uninstalling an app in case of even trivial issues, the Repair option is more than capable of fixing the problem. Also, you don’t lose any data when repairing an app, as opposed to when you uninstall it.

Check if you are able to select the desired drive after the repair process for the Xbox app.

7. Make changes to the Registry

  1. Press Windows + R to launch the Run command.
  2. Type regedit in the text field and click on OK at the bottom or press Enter to launch the Registry Editor.Launch Registry Editor
  3. Click Yes on the UAC prompt that appears.
  4. Paste the following path in the addressbar at the top and hit Enter:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices
  5. Now, right-click on its entry in the navigation pane on the left and select Delete from the context menu.Delete entry
  6. Select Yes in the confirmation box that appears.Click Yes
  7. Similarly paste the following address and hit Enter:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServicesNet
  8. Again, right-click on the entry in the navigation pane and select Delete.delete in registry
  9. Click Yes in the confirmation box that appears.
  10. Close the Registry Editor and restart the computer.
  11. After the PC restarts, press Windows + S to launch the Search menu.
  12. Enter Microsoft Store in the text field at the top, and click on the relevant search result to launch the app.Launch Microsoft Store
  13. Click on Library near the bottom-left corner.Launch Microsoft Store Library
  14. Click on Get updates.Update gaming services
  15. Download the updates for Gaming Services that appear.

This fix has worked for a lot of users encountering the Xbox app can’t select drive issue. When you reinstall the updates, it solves many bugs or corruptions that are leading to the error.

Even if this doesn’t work along with the other methods mentioned above, you are left with no other option but to format the drive.

8. Format the drive

  1. Press Windows + E to launch the File Explorer.
  2. Click on This PC on the left to view the available drives.View drives
  3. Right-click on the drive that you were facing trouble installing the apps to and select Format from the context menu.Format drive
  4. In the format window, make sure you have NTFS selected under File system, and click on Start at the bottom. It’s recommended that you don’t make any other changes to the default settings and proceed as is.Start format
  5. The format process will take a while to complete depending upon the speed of the hard disk and the amount of data stored on it.

If the drive that you want to install games to is corrupted or in a file system that is not compatible, you are likely to encounter the Xbox app can’t select drive error on Windows 11.

A recommended system for drives, in this case, is NTFS, and changing the file system to this will fix the problem. Also, for corruption, formatting the drive is an ideal solution.

We scoured through various online platforms and this method worked for most of the users who were unable to get things up and running with the previous ones.

After formatting the drive, you should be able to install games from the Xbox app to it. If you are facing trouble, go through our dedicated guide on how to solve drive formatting errors.

How can I enjoy Xbox Game Pass on Windows 11?

Once done with the issue, you must check out an awesome offering by Microsoft, the Xbox Game Pass. It allows you to browse through and play 100+ games available on the platform at a small monthly subscription fee.

You will find it in the Xbox app. There are various subscriptions available to cater to users with all kinds of needs.

The above fixes must have resolved the Xbox app can’t select drive error. In case you still encounter the problem after executing all the methods mentioned here, there’s always the option to reset Windows 11 to its factory settings.

If that doesn’t work, it’s likely an issue with the Windows itself, and you may roll back to Windows 10. Keep checking gaming or similar forums for updates from other users, and once the problem is fixed, you can reinstall Windows 11.

After reverting to Windows 10, if you are unable to access the Xbox app, try these fixes.

Have the above procedures worked for you? Let us know your experience in the comments section below.

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