iCloud won’t install on Windows 10 [Upgrade Failed]

Matthew Adams
by Matthew Adams
Windows & Software Expert
1 Comments
Download PDF
Affiliate Disclosure

  • If you've tried to launch, update, or install iCloud on your Windows 10 PC, you might have received an Upgrade to iCloud error.
  • In this article, you'll find a few useful solutions to help you go around the issue, no matter the iCloud version used.
  • If you want to see similar articles, go to our iCloud dedicated page.
  • And, in our PC Sofware Hub, you'll find even more guides on troubleshooting various apps.
icloud issues on windows 10

Many users reached to us, reporting issues with the iCloud client on Windows 10. Namely, many of them can’t get it installed on Windows 10 PCs after multiple tries and with different client versions.

The iCloud for Windows software enables you to sync Apple’s cloud storage with your Windows desktop or laptop. This is certainly handy software for sharing documents, photos, videos, and calendars across multiple devices.

However, some Windows 10 users have reported that they can’t install, update or launch iCloud. The reported errors are as follows:

  • Upgrade to iCloud for Windows 11.2 failed, please reboot.
  • Upgrade to iCloud for Windows 11.1 failed, please reboot.
  • Upgrade to iCloud for Windows 10.9 failed, please reboot.
  • Upgrade to iCloud for Windows 10.6 failed, please reboot.
  • Upgrade to iCloud for Windows 10.4 failed, please reboot.

So if you’re getting any kind of installer package error for iCloud, these are a few potential fixes that might get the software up and running.


What can I do if iCloud for Windows did not install properly?

  1. Add the Windows Media Pack to Windows 10 N/KN
  2. Uninstall the previous iCloud for Windows version
  3. Turn Windows Media Player on
  4. Run the iCloud installer as administrator
  5. Run the Program Install and Uninstall Troubleshooter

1. Add the Windows Media Pack to Windows 10 N/KN

  1. Open Microsoft’s official page from which you can save the Media Feature Pack to your hard drive.
  2. Press the Download button on that page.
  3. Then you can select to download the KB3099229_x86.msu or KB3099229_x64.msu Media Feature Pack. download media feature packThe KB3099229_x64.msu option is for 64-bit Windows, and KB3099229_x86.msu is the 32-bit version.
  4. Press the Next button to download the Media Feature Pack.
  5. Then you can open the installer to install the pack.

Windows Media Player is an essential requirement for the iCloud for Windows software. The WMP is widely included with most Windows 10 versions except N and KN.

So N and KN users might get an error message stating that media features are missing when installing iCloud, so you will have to install it as mentioned.


2. Uninstall the previous iCloud for Windows versionuninstall icloud

If you’re attempting to install a more updated iCloud version to replace an older version, uninstall the outdated copy of the software first.

It’s also better to do that with a third-party utility such as Revo Uninstaller which removes leftover files,  folders, and/or Registry entries.

With the free version of the tool, you can scan for program leftovers and remove them, uninstall Windows apps or browser extensions. Furthermore, with the paid version you can also use the Forced Uninstall or Quick/Multiple Uninstall options.

To uninstall iCloud completely, do as follows:

  1. First, sign out from iCloud for Windows.
  2. Open Revo, click Uninstaller, and then select to remove iCloud for Windows.
  3. Select Advanced mode to thoroughly remove the software.
  4. Press the Uninstall button to remove iCloud for Windows. Then, press Next to erase leftover registry items.
  5. Close Revo Uninstaller and restart Windows.
  6. Now open the installer for the updated iCloud version.
Revo Uninstaller

Revo Uninstaller

Uninstall the old iCloud app completely with Revo Uninstaller and make room for the latest app.
Get it free Visit website

3. Turn Windows Media Player on

  1. Type turn Windows in the search box, and select Turn Windows features on or off to open the window below.enable Media Features in Windows Features
  2. That window includes a Media Features checkbox. If that checkbox isn’t selected, click the + to expand Media Features.enable Windows Media Player in Windows Features
  3. Now select the Windows Media Player checkbox to turn the WMP on.
  4. Press the OK button to close the Media Features window.

4. Run the iCloud installer as administrator

This is a simple fix that can be effective. Try restarting Windows 10, and then run the iCloud software installer as an administrator. To run the installer as an administrator, right-click the iCloud setup file and select Run as administrator from the context menu.


5. Run the Program Install and Uninstall Troubleshooter

  1. First, open this webpage and press the Download button there to save the troubleshooter to Windows.
  2. Select MicrosoftProgram_Install_and_Uninstall.meta to open the troubleshooter.troubleshoot installation with the built-in troubleshooter
  3. Click Advanced and select Apply repairs automatically.
  4. Press the Next button to run the troubleshooter.
  5. Select the Installing option to detect and fix software installation errors.select the program installation troubleshooter
  6. The troubleshooter asks you to select a program you’re trying to install. Select iCloud for Windows from that list, and then press the Next button.

With any of these solutions, you should be able to install iCloud for Windows. When you’ve got the software up and running, check out this article that provides further details on how to set up iCloud for Windows 10.

Feedback is welcome so don’t hesitate to use the comments section below and tell us which solution worked for you.


Editor’s Note: This post was originally published in June 2017 and was completely revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in June 2017 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!
  • Wanted icloud on my windows 10 for easy access to photos on my iPhone, downloading through the icloud web interface is clunky if you have hundreds or even thousands of images you need to get from the device.

    Tried all of the above “fixes”, some will not install cause Windows 10 is updated since this was written and some installs but does nothing.

    Windows Media Player ***IS NOT REALLY SUPPORTED ANYMORE ON WINDOWS 10 N*** and Microsoft seems not to care or have any inclination to fix this soon.

    Why the flying f***k does Apple developers write software that depends on another application being installed? Why can’t they use libraries like real developers? NO – Windows Media Player IS NOT a system library.