Fix: Unable to Install Universal Apps From Windows Store

By: Ivan Jenic

▪ July 2, 2015 ▪

2 minute read

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You just purchased an Universal app from Windows Store, but somehow you’re unable to download it. Don’t worry, your money won’t be wasted, because there are a couple of simple solutions for this Windows Store problem.
There are a couple of reasons why this issue occurs, and a couple of solutions as well, so check them out below:

Check if Windows Firewall is turned on

It turns out that Windows Firewall has to be turned on if you want to be able to download apps and games from Windows Store. To make sure that Windows Firewall is enabled, do the following:

Go to Search, type windows firewall open Windows Firewall
Go to Turn Windows Firewall on or off from the left side of the screen
Make sure Turn on Windows Firewall is checked under both Private network settings and Public network settings

Windows Store license is not synced properly

You won’t be able to install any apps from Windows Store (no matter free or paid) if licensing is not synced properly. To properly sync it, follow these steps:

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Click “Start Scan” to find Windows issues that could be causing PC problems.
Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Go to Windows Store
Press Windows key and C at the same time
Open Settings
Go to Sync Licenses
Restart your computer and try to install your app again

Use Windows App Troubleshooter

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Click “Start Scan” to find Windows issues that could be causing PC problems.
Click “Repair All” to fix all issues.

Microsoft has troubleshooters for various Windows-related problems, so it created Windows App Troubleshooter, as well. You just need to download and launch it, and it will scan your App Store for possible problems and provide a solution, if available. Windows App Troubleshooter works only on Windows 8 and 8.1, and is not compatible with Windows 10. But we hope that Microsoft will provide proper troubleshooting tool for Windows 10, as well, once the OS gets released.

That would be all, we hope that you’ll be able to install your purchased app after performing some of these solutions. However, if you’re still unable to install it, you may try some of the workarounds given in this article.

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
Click “Start Scan” to find Windows issues that could be causing PC problems.
Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).