FIX: Microsoft Store games won’t download in Windows 10

by Ivan Jenic

Troubleshooting Expert

Last update:March 21, 2020

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Many Windows 10 users enjoy casual games from Microsoft Store, but sometimes there can be issues and games won’t download.

Users also report getting Try that again. See Details message when trying to download games from Microsoft Store, so let’s see if we can solve this.

Microsoft Store is a crucial component of Windows 10, but many users reported certain issues while trying to download Microsoft Store games.

Speaking of issues with Microsoft Store, here are some common problems reported by users:

• Can’t download from Microsoft Store Windows 10 – Sometimes you won’t be able to download anything from Windows Store. This can be an issue, and in order to fix it, you need to change your storage location for new apps to your system drive.
• Windows 10 Store not downloading apps – Many users reported that Microsoft Store isn’t downloading apps at all. This can be caused by your antivirus, so you might want to disable it temporarily.
• Can’t install apps from Windows Store – This is a common problem with Microsoft Store app, and it can occur due to third-party applications. To fix the problem, perform a Clean boot and check for problematic applications.
• Windows Store stuck on downloading – Sometimes your games can get stuck while downloading. If this happens, reset Window Update components and try again. If the problem is still there, install the latest updates and check if that helps.

How do I solve the problem with downloading games in Windows 10?

Solution 1 – Remove your SD or microSD card, or save files to your C drive

Users report that this issue started occurring when they inserted SD card or microSD card, so it’s advisable that you perform error checking on your card.

1. From File Explorer right-click on your SD card drive, choose Properties and go to the Tools tab.
2. Click on Error checking and follow the instructions.

After doing that error 0x800700006 should be resolved.

If this doesn’t help you might want to set apps to be installed to your C drive and not your SD card. To do that follow these instructions:

1. Press Windows Key + I to open the Settings app.
2. When Settings app opens, go to the System section.
   
3. In the left pane, select Storage. In the right pane, in More storage settings select Change where new content is saved.
   
4. Now set New apps will save to your local hard drive.

After doing that, the problem with Microsoft Store games should be completely resolved.

If that doesn’t help, some users report that changing your download location from PC to SD card and back to PC works, so you might want to try doing that as well.

Solution 2 – Check your antivirus

Sometimes your antivirus can interfere with your system and prevent you from downloading Microsoft Store games. However, you might be able to fix this problem simply by changing your antivirus settings.

Simply disable certain antivirus features, such as firewalls, and check if that solves the problem.

If that doesn’t work, you can disable your antivirus entirely and check if that helps. If that doesn’t help, you might want to consider removing your antivirus.

Users reported issues with McAfee antivirus, and according to them, removing the antivirus solved the problem.

Keep in mind that this issue isn’t limited to McAfee, and other antivirus tools can also cause this problem.

If removing the antivirus solves the issue, you should consider switching to a new antivirus.

Bitdefender is a powerful antivirus that offers great security, and since it’s fully compatible with Windows 10, it won’t interfere with your system in any way.

Solution 3 – Restart Windows Update services

According to users, sometimes you might be able to fix the problem with Windows Store simply by resetting Windows Update services. This is a fairly simple process, and you can do it by following these steps:

1. Press Windows Key + X to open Win + X menu. Select Command Prompt (Admin) or PowerShell (Admin) from the list of results.
2. When Command Prompt starts, run the following commands:
   • net stop wuauserv
   • net stop bits
   • rename c:\windows\SoftwareDistribution SoftwareDistribution.old
   • net start wuauserv
   • net start bits

After doing that, try to start Windows Store again and check if the problem with Windows Store games is still there.

Solution 4 – Install the latest updates

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If you have problems downloading Microsoft Store games, the issue might be related to one of the missing updates.

Windows 10 might have a couple of bugs, but Microsoft usually fixes them by releasing a Windows update.

Windows 10 installs the missing updates automatically, but sometimes you might skip an update or two. However, you can always check for updates manually by doing the following:

1. Open the Settings app and go to Update & Security section.
2. Click Check for updates button.

If any updates are available, they will be downloaded automatically in the background and installed as soon as you restart your PC. Once your system is updated, check if the problem is still there.

Solution 5 – Log out of Microsoft Store

According to users, if you’re having issues while downloading Microsoft Store games, you might want to try logging out and logging back in.

Sometimes this can fix the problem with Microsoft Store, so be sure to try it. To log out of Microsoft Store, do the following:

1. Start Microsoft Store.
2. Click the user icon in the top right corner and select your account.
   
3. Click the Sign out button.
   
4. Select the user icon and choose Sign in from the menu.
   
5. Select your account from the list and click Continue.
   
6. Enter your password and you’ll be signed in to Microsoft Store again.

After making these changes, check if the problem with Windows Store games is resolved.

Solution 6 – Perform a Clean boot

To fix the problem with Microsoft Store Games, some users are recommending to perform a clean boot.

Sometimes startup applications can interfere with your system, and that can lead to this and many other problems. However, you can fix these issues simply by doing the following:

1. Press Windows Key + R and enter msconfig. Press Enter or click OK.
   
2. System Configuration window will now appear. Go to Services tab and check Hide all Microsoft services. Now click Disable all.
   
3. Go to Startup tab and click Open Task Manager.
   
4. Right-click the first item on the list and choose Disable from the menu. Repeat this step for all items on the list.
   
5. Now close Task Manager and go back to System Configuration window. Click Apply and OK to save changes. Restart your PC.
   

Once your PC restarts, check if the problem is still there. If not, it’s almost certain that one of the disabled apps or services was causing it.

If you want to find out which app was the cause, enable disabled applications and services one by one or in groups.

Once you find the problematic application, remove it, and check if that solves your problem.

Solution 7 – Create a new user account

If you can’t download Windows Store games, the problem might be your user account. The user account can get corrupted sometimes, and that can lead to this and many other problems.

To fix the problem, it’s advised to create a new user account. You can do that by following these steps:

1. Open the Settings app and go to Accounts section.
   
2. Go to Family & other people in the left pane. In the right pane, choose Add someone else to this PC.
   
3. Select I don’t have this person’s sign-in information.
   
4. Now choose Add a user without a Microsoft account.
   
5. Enter the desired user name and click Next.
   

After you create a new user account, switch to it and check if the problem is still there.

If the new account isn’t affected by this issue, you might have to move your personal files to it, and start using it instead of your old account.

Solution 8 – Perform a System Restore

If you’re having problems with Microsoft Store Games, you might be able to solve the problem by performing a System Restore.

Thanks to this feature, you can easily restore your PC to an earlier state and fix many problems including this one. To restore your PC, do the following:

1. Press Windows Key + S and enter system restore. Choose Create a restore point from the menu.
   
2. When System Protection window opens, choose System Restore.
   
3. System Restore window will now open. Click Next.
   
4. If available, check Show more restore points. Select the desired restore point and click Next.
   
5. Follow instructions on the screen to restore your system.

After your system is restored, check if the problem is still there.

Not being able to download Microsoft Store games can be a big problem for many users, but we hope that you managed to solve your problem with one of our solutions.

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