Fix: Can’t Play Movie Files After Windows 8.1, Windows 10 Upgrade

By: Marian Cularea
4 minute read
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Is your video application continuously crashing in the middle of a movie or perhaps just after you run it? This issue is due to the update to Windows 8.1 or Windows 10 but you can read below some useful tips on how to fix the video application if it stopped playing after the update to Windows 8.1 or Windows 10.
Can't play movie files ever since upgrade to windows 8.1, Windows 10 Fix
Now it also depends what video application you are using to run your movie files in Windows 8.1 and Windows 10 because either you have some errors within the video app and you will most likely need to update that as well to a version compatible with Windows 8.1 or Windows 10 or perhaps you have issues with all your video apps in which case this is most likely a graphics driver issue and we will need to update that as well.

Steps on how to play movie files after the upgrade to Windows 8.1 or Windows 10

  1. Install the latest necessary drivers
  2. Update graphics drivers manually
  3. Check for problematic applications
  4. Different Windows 10, 8.1 video playback issues and fixes

First method: Install the latest necessary drivers

  1. On the start screen of your Windows 8.1 or Windows 10, you need to move the mouse cursor over to the upper right side of the screen.
  2. You should have in front of you the “Charms ” bar.
  3. Left click or tap on the “Settings” feature.
  4. After you are in the “Settings” menu left-click or tap on “Change PC settings”.
  5. Left click or tap on the “Update and Recovery” feature.
  6. Left click or tap on the “Windows updates” feature.
  7. Now you will need to select the “Choose how updates get installed” option.
  8. You will have there a topic that says “Important updates” and under that topic left-click or tap on the “Install updates automatically (recommended)”.
  9. After a reboot of the Windows 8.1 or Windows 10 system, this change should take effect and install any necessary drivers that you might need.

Second method: Update graphics drivers manually

If the steps above did not work we are going to update the graphics driver manually.

  1. Move the mouse cursor over to the upper right side of the screen.
  2. Left click or tap on the “Search” feature.
  3. In the search box you will have to write the following: “Device manager” but without the quotes.
  4. After the search is finished left-click or tap on the “Device manager” icon.
  5. On the left side in the “Device Manager” window you will need to double-click on the “Display adapters” category and expand it.
  6. Now you will need to double-click on the name of the graphics card you have installed in your Windows device.
  7. Left click or tap on the “Driver” tab.
  8. Left click or tap on the “Update Driver” button.
  9. From here you will have to follow the instructions posted on the screen.
    Note: If you cannot install the drivers from here you will have to go on the manufacturer’s website and download the latest graphic card driver compatible with Windows 8.1 or Windows 10 and install it on your system.

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    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Third method: Check for problematic applications

In this method, we will do a clean boot and see if any other application you are running on Windows 8.1 or Windows 10 is preventing your video player from working properly.

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  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
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  1. Move the mouse cursor over to the upper right side of the screen.
  2. Left click or tap on the “Search” feature.
  3. In the search box write the following: “msconfig” without the quotes.
  4. After the search is finished you will need to left click or tap on the “msconfig” icon.
  5. In the “System Configuration” window that you have in front of you, left-click or tap on the “Services” tab situated in the upper side of the window.
  6. In the “Services” tab you need to check the box next to “Hide all Microsoft services”
  7. Left click or tap on the “Disable All” button.
  8. Left click or tap the “Startup” tab situated on the upper side of the “System Configuration” window.
  9. Left click or tap on the “Open Task Manager” feature.
  10. You will have to left click or tap on the “Startup” tab in the “Task manager” window.
  11. Left click or tap on all the applications you have there and left click again on the “Disable” button in order to stop them from running when the Windows 8.1 or Windows 10 device starts.
  12. Close the “Task manager” window.
  13. Left click on the “OK” button in the “System Configuration” window.
  14. Reboot your Windows 8.1 or Windows 10 device.
  15. Now after the reboot of the operating system you need to try and play a movie.
    Note: If you manage to open and successfully play a movie file then it means that one of your applications you had running before you did the clean boot was interfering with the video application.

Different Windows 10, 8.1 video playback issues and fixes

You have to be sure that the problem applies to this specific guide because there are many other video-related issues that need other solutions. We have gathered the most relevant video related issues in dedicated articles so you can easily follow the instruction for your specific malfunction. Here they are:

So there you have it, you got above a couple of ways to make your Windows 8.1 or Windows 10 play the movie files you want. You can also write us in the comments section of the page if you have any other questions on this subject.

READ ALSO: New Toshiba Portégé Z20 Hybrid Has 12.5-Inch Screen, Intel Core M and Great Battery Life

Editor’s Note: This post was originally published in November 2014 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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