How to disable CDpusersvc error code 15100 in Windows 10

Madalina Dinita
by Madalina Dinita
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  • CDpusersvc error code 15100 can appear on your PC and lead to various issues. Follow the complete step by step guide below to fix this problem.
  • If you encounter any system errors, you will most likely find a solution in our System Errors hub.
  • One of the solutions to the CDpusersvc error code 15100 is to perform a malwarre scan. Check out our extensive hub about the best antivirus software.
  • If you experienced any other Windows 10 errors we've got you covered. Check out our Windows 10 errors hub.
how to fix cdpusersvc failed to read

After upgrading to Windows 10 Anniversary Update, many users noticed a strange module in the Windows Service, that wasn’t previously there:  CDpusersvc <Failed to Read Description. Error Code: 15100.

There is very little information available about this elusive module. Many Windows 10 users actually make fun of this situation, suggesting that Microsoft hasn’t filled in any description on this module simply because it doesn’t actually know what this service does.

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Many Windows 10 users also report that CDpusersvc is really buggy. They keep on getting error logs for services that use it, as well as security violations. The most intriguing thing for users is that they can’t find what the app is in order to adjust the privileges.

The good news is that this error can safely be ignored as it doesn’t affect Windows in any manner. If it becomes too annoying, you can remove it using Regedit.

CDpusersvc error code 15100 can appear on your PC and lead to various issues. Speaking of CDpusersvc and issues, these are some of the common problems that users reported:

  • CDpusersvc has stopped working, crash – According to users, this process can frequently crash or give you Has stopped working message. If that happens, it’s advised to disable the process by modifying your registry.
  • CDpusersvc virus – This process might look like malware, but it should be perfectly safe. If you’re concerned that your PC is infected, feel free to perform a full system scan and check if that solves the problem.
  • CDpusersvc failed to read – This is another common error that can appear with Cdpusersvc. To fix the problem, you might want to try removing and blocking the problematic updates.
  • CDpusersvc high CPU – Sometimes this process can use too much of your resources. Microsoft is aware of this issue, so the fix should be available in form of Windows update.

How to disable CDpusersvc in Windows 10

1. Change your registry

  1. Press Windows Key + R and enter regedit. Now press Enter or click OK.
    CDpusersvc failed to read
  2. When Registry Editor opens, go to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesCDPUserSvc.
    registry editor
  3. Change the Start value data from 2 to 4 (Disabled).
  4. Restart your computer and CDpusersvc should be disabled now. You may notice that the number is different now (CDPUserSvc_35375), but rest assured, the module is disabled.

According to users, one way to fix CDpusersvc error code 15100 is to modify your registry. Your registry holds all sorts of sensitive information and it allows you to disable various services such as this one.

We have to warn you that modifying the registry can be potentially dangerous, so use extra caution.

2. Remove the problematic update

  1. Press Windows Key + I to open the Settings app.
  2. Now navigate to the Update & Security section.
    cortana update and security
    uninstall an update
  3. Click View installed update history.
    checking for Windows updates
  4. You should now see the list of installed updates. Look for any recent updates and memorize their names. Click Uninstall updates.
    view installed update history
  5. A list of updates will appear. Double-click the update you want to remove and follow the instructions on the screen to remove it.

Once you remove the update, check if the problem with Cdpusersvc is resolved. If so, you should probably block this update from installing again.

Windows 10 automatically installs the missing updates, and if you don’t block this update from installing, the issue will soon reemerge. In one of our previous we explained how to block Windows updates on Windows 10, so be sure to check it out for more information.

According to users, sometimes CDpusersvc error code 15100 can appear after an update. If this happens, it’s advised that you find and remove the problematic update from your PC.

If you recently installed a system update, and you’re encountering this issue, it’s advised to find and remove that update in order to fix the problem.

3. Install the latest updates

  1. Open the Settings app and go to Update & Security section.
  2. Now click Check for updates button.
    check for updates

Windows will now check for available updates and download any pending updates in the background. Once the updates are downloaded, simply restart your PC in order to install them. After your system is updated to the latest version, check if the problem still persists.

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4. Isolate the process

  1. Press Windows Key + X to open Win + X menu and choose Command Prompt (Admin). If Command Prompt isn’t available, you can instead use PowerShell (Admin).
    running Command Prompt as admin
  2. When Command Prompt opens, type sc config cdpusersvc type=own and run this command.
    sc config cdpuserv

After running this command, the Cdpusersvc process will be isolated forcibly and that might be able to fix any problems related to it.

5. Create a .bat file to stop the service

  1. Open Notepad.
  2. When Notepad opens, paste the following lines:
  • @ECHO OFF
  • SC QUERY state= all>servicesdump.txt
  • FINDSTR /L /C:”SERVICE_NAME: CDPUserSvc_” servicesdump.txt >CDPservice.txt
  • FOR /F “usebackq tokens=2” %%i IN (CDPservice.txt) DO SET CDPUserSvc=%%i
  • NET Stop “%CDPUserSvc%”
  • SC  Delete “%CDPUserSvc%”
  • DEL CDPservice.txt
  • DEL servicesdump.txt
  1. Now click on File > Save as.
    notepad save as
  2. Set Save as type to All Files and enter fix.bat in File name field. Now click Save to save changes.
    renaming as fix.bat

After doing that, you just need to locate the fix.bat file and run it, and the Cdpusersvc service should be stopped. Keep in mind that this is just a workaround, so you’ll need to repeat it if the issue reappears.

6. Scan your PC for malware

Cdpusersvc process usually comes followed by a random array of numbers, which makes it look suspicious. Many users mistakenly confuse this process with malware since it has such an unusual name.

If you fear that your PC might be infected by malware, we advise you to perform a full system scan with antivirus software. There are many great antivirus tools on the market, but for best protection, you should consider using BullGuard.

7. Perform a System Restore

  1. Press Windows Key + S and enter system restore. Choose Create a restore point from the menu.
    creating a restore point
  2. System Properties window will now appear. Click the System Restore button.
    system restore
  3. When System Restore window opens, click Next.
    restore system files and settings
  4. If available, check Show more restore points options. Select the desired restore point and click Next.
    system restore point
  5. Now follow the instructions on the screen to restore your PC.

Once your PC is restored, check if the problem still persists. Keep in mind that this issue might be caused by a Windows Update, and if that’s the case, find the problematic update and block it from installing.

FAQ: Read more about Windows 10 errors

  • How do I fix errors on Windows 10?
Click on Start, then Settings and then Update & Security and Troubleshoot. Next, you will have to select the troubleshooting topic and start the troubleshooter. You will have to answer the questions on the screen as accurately as possible so that you solve the problem. You can also check our extensive hub with Windows 10 errors.
  • Is there a problem with Windows 10?
Windows 10is the most stable release yet so the problem occurrences are less and less prominent. However, the system is still vulnerable to malware and virus attacks, the most important cause of Windows 10 problems. Other problems can be caused by third-party software that can create errors in Windows 10 or with other software. 
  • Why is my computer stuck updating?
First, make sure that it’s stuck of it’s just working slower. Restart your computer and see what happens. It the computer is stuck also, restart your computer using the reset button or the power button. Most likely, Windows will start like the usual and finish installing the updates. 
  • Editor’s Note: This post was originally published in May 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
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  • The service relates to the ConnectedDevicesPlatform directory in ‘C:\Users\xxxx\AppData\Local.’ Found a 23 KB log file filed with errors.